The Horizon Difference

Experience The Horizon Difference!Work With a Plumbing, Heating and Air Conditioning Company You Can Really Trust!

At Horizon Services, we focus on things that are important to YOU when calling a plumbing, heating, air conditioning, drain cleaning and sewer & water line replacement company. Keeping appointments that fit your busy day. A respect for you, your home and your property. Fixing things right the first time. And an unconditional 100% money back guarantee. At Horizon Services, you get on time service, up front pricing, and the job done right and clean the first time… guaranteed.

At Horizon Services, we have set the standard for plumbing, heating and air conditioning service and installation excellence. We’re so confident you’ll be pleased with our fast, friendly and professional service, we’re certain you’ll become a customer for life!

  • On-Time Convenient Service…or It’s FREE*: You’ll never have to wait hours for a Horizon Services technician to arrive at your home. Calling Horizon means you’ll get an appointment scheduled when it’s convenient for you and your family. We complete 99.6% of all service calls the same day. And with Horizon Services’ exclusive ON-TIME GUARANTEE, you can bank on it that we will always be there at the time we promise. When you schedule a service call, we will give you a specific time that our technician will arrive at your home or place of business, along with a guarantee that if we’re even 1 minute late, your service call is FREE*.
  • Up-Front Pricing: With Horizon Services, there are never any hidden charges or last-minute add-on fees. We charge by the job, not by the hour. And Horizon technicians will always tell you the price before they begin work and give you options so you can make a wise decision for you and your family.
  • The Job Done Right The First Time: When a Horizon Services plumbing, heating or air conditioning service technician comes to your home, he is trained to fix the problem right the first time. You will also receive a written 100% Satisfaction Guarantee that states if you’re not happy with the quality of our work, we’ll do whatever it takes to make it right – NO QUESTIONS ASKED.
  • Trust-Certified Technicians: When a Horizon Services technician comes to your home, you can feel confident knowing he is the most experienced, and best-qualified to install or repair your heating or air conditioning equipment or fix any plumbing problem you may have. All of our plumbing and HVAC technicians have to meet rigorous pre-employment standards including: a technical aptitude test, drug test, criminal background search, DMV check, and reference verification. Our technicians must sign and abide by our Customer Service Pledge (see below). And every service and installation technician is required to attend 150 hours of training each year to keep up to date on new technologies, new equipment and new installation techniques. In addition, Horizon Services is fully licensed and insured for your safety and protection.
  • 24-Hour Emergency Service: The Horizon Services Call Center is open 24 hours a day, 7 days a week with experienced call takers, so you will never have to leave a message on an answering machine. You’ll always talk to a live person, and your problem will be solved quickly and efficiently. We will also call you 30 minutes in advance of your service technician’s arrival so you don’t have to waste your valuable time waiting or worrying.

Our Extended Service Hours are:
- Monday-Friday: 6:00 AM – 11:00 PM
- Saturday-Sunday: 8:00 AM – 5:00 PM
- After Hours: A Horizon Services manager is on-call.

  • Maintenance Plans and Annual Equipment Checks: At Horizon Services, we maintain what we install and offer a wide choice of service plans for heating, air conditioning and plumbing service. Your Horizon Services technician will explain each of the plans so you can make a wise choice.
  • Warranties to Protect You and Your Equipment: Knowing that the company you are dealing with stands behind what they sell is important. At Horizon Services, we give you written guarantees. Every heating and air conditioning system we install comes with a Workmanship, Temperature and Performance guarantee as well as our 100% Satisfaction Guarantee that says if you’re not completely satisfied, we will do whatever it takes to make it right…or you don’t pay.
  • You Never Have To Worry About Who Is In Your Home: Every Horizon Services employee is background checked and drug tested so you never have to worry about who is working in your home. Our technicians wear shoe covers and put down drop cloths to protect your floors and property and will always treat your home with the same respect they would their own.
  • Fully-Stocked Trucks: Your Horizon Services service technician or installer will arrive prepared with a truck that is completely stocked with all the necessary tools, equipment and materials to do the job. No time will be wasted going to a hardware store or back to the shop in order to get the proper parts and supplies.

Horizon Service Technician’s
Customer Service Pledge

As an employee of Horizon Services, I promise I will use my skills and all my technical expertise to diagnose the customer’s problem as quickly as possible, while keeping them informed of my progress at all times. I will provide each and every customer, no matter what the problem is, with all their options, allowing them to make the repair or replacement decision that is right for them.

I will hereby take personal responsibility for the customer’s satisfaction; I will follow all company policies and procedures at all times. I pledge to be honest, ethical and to do the right thing. I will never mislead or offer the customer a service or product they do not need or want.

I will ask the customer at the end of the transaction if they are satisfied with the service I provided them. I will also do everything in my power to make sure every customer is 100% satisfied with my clean, fast and professional service.

THIS IS MY PLEDGE TO MYSELF, TO MY COMPANY AND TO MY CUSTOMER.

*Horizon’s On-Time Convenient Service or It’s FREE Guarantee applies only to repair-related service call appointments (plumbing, heating, air conditioning and drain cleaning) and heating and cooling tune-ups. Does not apply to HVAC equipment installations or sewer & water line replacement services. Does not apply to scheduled maintenance calls as part of a customer’s Service Partner Plan.

A Respect for You and Your Home That is Unmatched

When you invite a Horizon Services plumbing, heating, air conditioning, drain or sewer line technician into your home, you can be 100% confident that they will leave your home’s interior in the same condition it was in before they arrive. Because we take your floors, walls, countertops and belongings as seriously as you do, we go the extra mile to assure that the job is done cleanly and that your property is undamaged.

To protect your floors and carpets and avoid tracking in dirt, all of our technicians are required to put on shoe covers BEFORE they enter your home…

A Respect for You and Your Home - Technicians Put On Shoe Covers

We also use drop cloths, tarps and other coverings to protect your floors and furniture whenever we carry equipment and tools into your home…

A Respect for You and Your Home - Technicians Place Drop Cloths and Other Coverings

Bottom Line: No plumbing, heating and air conditioning company in Delaware, Southeastern Pennsylvania, Gloucester, Camden and Burlington County New Jersey and Northeastern Maryland does a cleaner job or treats your home with more respect than Horizon Services!


Horizon Services: The only full-service plumbing, heating, air conditioning, drain cleaning and sewer and water line replacement company in Delaware, Southeastern Pennsylvania, Gloucester, Camden and Burlington County New Jersey and Northeastern Maryland that guarantees on-time service, up-front pricing and the job done right and clean the first time!

Weather Conditions

Horizon Supports Local Sports Teams

Horizon Services is a Proud Partner of the Wilmington Blue Rocks, Philadelphia Union and the Camden Riversharks.

  • Better Business Bureau
  • Delware Best in the Businesss Award 2009
  • North American Technician Excellence