• Home 
• About Us 
• Testimonials 

Testimonials

Who Says We’re The Best Plumbing, Heating and Air Conditioning Company in the Delaware Valley? YOU DO!

At Horizon Services, nothing is more important than the trust and satisfaction of the homeowners we serve. We have been in business for over 20 years, and in that time, we have delivered superior service and results for thousands of happy, satisfied customers throughout the Delaware, Southeast Pennsylvania and Maryland. Read what our customers have to say about our plumbing, heating and air conditioning services, sales and installation.

2009 Customer Comments:

“On December 7, your technician, Steve, cleared my residential sewer line.  Although there were some complications, and it took longer then Steve expected, we were still only charged $99.00.
 
Steve was extremely professional and treated our home as if it were his own.  He arrived on time, did what he said he would do, and then thoroughly cleaned up. It’s refreshing, especially in this ‘lack of quality age’, to know at least one company still practices the values of great customer service. You are lucky to have hired and retained such a consummate professional as Steve. When my current heating and air conditioner service contracts expire, I’m switching to Horizon based on Steve’s performance and Horizon’s ‘quality service’ culture.” – John R.; West Chester, PA

 

“My previous experience with a heating company was horrible — footprints in the house, general smell of oil for the remainder of the day, and a guy who seemed like he’d just gotten out of county lockup.  This time I called Horizon because I’ve seen your sales materials that focus on how you’re different. It was night and day different!

Your technician, Doug, showed up when promised, in fact he beat ME home. Being a DIY guy, I very much need to know how things work and have lots of questions. This tends to annoy most service professionals; Doug, on the other hand, answered all my questions without ever seeming agitated or stopping what he was doing to talk (which is exceptional). He was courteous, careful, informative, respectful and completely trustworthy. He went above and beyond to do things as efficiently as possible while still taking the time to deal with me. I would recommend Horizon services to anyone that asks…and recommend they ask for Doug; he is an exceptional technician!”  – Marshall O.; Malvern, PA

 

“I had my heater serviced September 14.  The gentleman who came to my house, Scott, was outstanding!  He thoroughly reviewed the unit with me and made several suggestions that were very much appreciated.  I have been a customer of Horizon for several years.  I am always pleased with the friendliness and service of the people. Thank you all!” – Marie W.; Wilmington, DE

 

“I just want to say thank you for your prompt and reliable service yesterday when I called Horizon to report my air conditioning wasn’t working.  As always, your technician was very knowledgeable and courteous!” – Ellen S.; Wilmington, DE

 

 “Since Horizon replaced my heat pump a few years ago, I have been very happy with my heat pump and the yearly maintenance performed. Last week , Bryan Reisz came to my house to perform this year’s maintenance.  Bryan did such a great job!  He was very respectful and consciously aware of being clean. He was the first technician that actually wore shoe covers in my house!  He did a very thorough job and had explained everything about the work he was doing. He even made some suggestions for other appliances.  I will definitely request Horizon and Bryan the next time I need service.” – Carla P.; Wilmington, DE

  

“On Tuesday, I was called to come home from work due water gushing out of my front lawn.  The water company informed me that my main water pipe from the street to the house had broken and that it was my problem to fix.  I immediately called Horizon Services, since I have had a Service Partner Plan agreement with you for a number of years.

Your service tech, John, arrived at my house within a half an hour.  When he told me my estimate of $4,290.00 I almost had a heart attack.  In this economy that was not a bill I was prepared for.  He patiently helped me with the financing and went back to his office to get approval to fix my problem first thing the next morning.  I have always appreciated your company but John’s customer service was so outstanding that I will be a dedicated customer for the rest of my life.  I will also let everyone I know that it pays to deal with Horizon because your work is outstanding. When someone like John comes into your home, you can relax knowing that everything will be alright. 

Thank you John and Horizon for working with me through this unexpected project.  You are very appreciated by our family.  I look forward to doing business with you exclusively from this day forward.” – Joan R.; Wilmington, DE

 

“I would like to take a moment and thank you for your outstanding service.  Over the weekend we had a toilet back-up and called Horizon for an appointment.  The service tech, Isaac, came during the allotted time and was very professional.  He diagnosed the problem in our main sewer line.  He worked on it for about 2 hours and found there to be roots and dirt clogging the line.  The next day the same problem occurred.  Isaac returned and found a substantial amount of roots and dirt in the line and immediately contacted one of your camera techs to come over ASAP. 

Isaac prepared us for the worst case scenario: that there might be a severe crack in the line and it would have to be replaced.  Later that evening, the camera tech arrived, ran the camera through the line and declared that the line was clear!  I would like to commend Isaac on his skills and persistence in clearing the line and his professionalism while working with us.  I truly believe that any other company would have charged us much more and tried to make us replace the line regardless of the issue.” – David C; Dover, DE

 

“My mom and I want to express our appreciation to Ryan from Horizon for his work recently. He was very thorough in cleaning our heater and upon taking some extra time, he noticed a crack in the heater which could have led to carbon monoxide poisoning  He immediately shut it down as required. I appreciate him taking the time to explain what he found and why we need a new heater.  When he saw that my mom was upset upon finding out we needed a new heater, he was very cordial.  Ryan was a pleasure to deal with. As far as I am concerned, Ryan and his assistant saved my mom’s life! I am very grateful.
 
We also want to express our appreciation to John for his help yesterday with assisting us to get a new heating system. He took his time to evaluate tour home and was very knowledgeable about heating systems.  He even explained that our system was too big for our home. Instead of trying to sell us a system of the same, incorrect size (which would also be more expensive) we are now getting a properly-sized system.   He was on time (even a bit early) and very thoroughly explained the options available with pros and cons.  We did not feel pressured or confused at all by anything he said.  John was a pleasure to deal with.” – Melissa T.; Wilmington, DE

 

“I had a Horizon plumbing call on Saturday. Brian was the most professional, kind and considerate service tech I have ever met. He did a great job of keeping me informed and instilling confidence that I would be pleased with his work.  He is a fine example of someone who demonstrates exceptional customer service.  He did a great job and I am very pleased with his work. No more leaks!  Please know that Brian was great and so is Horizon.  I also purchased a heating and cooling system several months ago and am really happy with it.” – Karen F.; Lafayette Hill, PA

  
“I do not usually write notes to service companies, but am so impressed with your services that a note is in order. Thank you for the great customer care and service I received for my air conditioner. The technician, Hai, was personable, courteous and went out of his way to answer my questions and explain how the air system worked.  He was very detailed and thorough in diagnosing the problem, which was promptly repaired.  I was impressed with his knowledge of a 10-12 year old system and even more impressed that he had the needed parts in stock!  I expected to hear it would take a few days to get the parts, but thankfully that was not the case. Hai is an absolute professional and a great representative for your company. 
 
I was pleasantly surprised when I called to request service that details about the company and service expectations were fully explained.  The follow-up phone call to check on things is very much appreciated.  I will certainly recommend your company’s services to anyone in need and will suggest the company to our Home Owner’s Association as a preferred service for other home owners. Keep up the good work!” – Melinda G.; Elkton, MD

 

“I just wanted to tell you that Mike recently did a great job at servicing our air conditioner. He promptly fixed the problem of the loose duct and he checked and added freon which makes the air flow of the unit much cooler. We will definitely be more comfortable and the unit will run less now that it is blowing air at the proper temperature. Mike has reinforced our faith in your company’s commitment to doing a good job and at making sure the customer is completely satisfied. We will certainly refer your company to our friends and family and we will use your services the next time we are in need of plumbing or heating help. Thanks!”  – Phil D.; Malvern, PA

 
“I recently had a part go bad, after just 2-1/2 years, on equipment installed by Horizon.   I knew the replacement of the part would have been at least several hundred dollars, but figured it would be covered under the warranty. What I had neglected to do (this was entirely my fault) was to transfer my yearly servicing of the new unit from my fuel oil company to Horizon. This could have negated my warranty. I was so relieved to get a call from Horizon saying that the part had been ordered and that there would be no charge. I had already prepared myself for the news that I would most likely have to pay part or all of the replacement cost. A week and a half later everything had been taken care of.  Both the initial installation and the repair to my unit have been pleasant experiences. Thank you, Horizon.” – Judith H.; Wilmington, DE

 
“Recently I celebrated the first year anniversary of my Trane heat pump/furnace system installation. As promised a Horizon HVAC Technician showed up to perform the one year tune-up. Marcellus was the HVAC Technician and he surpassed all of my expectations. He was thorough, polite, professional, and more than willing to answer all my questions. Being a retired electrical engineer, I am sure many of my questions were more complex than those of the average homeowner, but Marcellus answered them all with ease. Having been a VP of a Fortune 500 high tech company, I have extremely high expectations of service companies, and very few companies have ever met my expectations. You should be happy to know that Horizon Services is one of two companies that have made my “A list”. In discussions with other professionals I cite Horizon Services as an example of how American companies can, if well managed, set the standard for service.” – Kenneth L.; Hockessin, DE

 
“I wanted to let you know how pleased we were with the plumbing service we received yesterday. Ryan was out a few weeks ago and found two leaks in our hall bathroom that dripped down to the powder room and into the basement.  He quickly make the necessary repairs and explained that we might need to ultimately replace the wall behind the tile in the bathtub or put in a molded unit.  He then followed up with a phone call a few days later to say he would work on pricing and call back.

On Saturday there was a leak in the exact same spot through the powder room ceiling hole that was there from the first repair. Ryan did come back to our house, found a new leak and fixed the problem.  He also gave us written estimates to replace the tile and tub or another option to put in a molded unit.  Ryan’s level of customer service really impressed me!  I, too, deal with customers all day and I appreciate the time it takes to do things right. Thank you for sending Ryan back to our house.  I am now confident that the problem has been corrected until we decide what to do next with the bathtub. Your reception person and scheduler were also very compassionate and helpful.” – Ilene D.; Wilmington, DE

 
“We had work performed on Wednesday by one of your plumbing technicians, Steve. He was courteous, well-mannered, very knowledgeable, and thorough. He answered all my husband’s questions and brought to our attention a potential future problem we may experience with the outside drain. Thank him for us for a job well done.” – Maria and Tom M.; Springfield, PA

 
“I want to thank you for sending a plumbing technician out to my house today in a very fast response to my call. My water heater needed new coils, noted by me since my electric bill spiked, and I experienced a loss of temperature in the hot water. The technician, George, was knowledgable, courteous, professional, and very neat in all of his repair work. I appreciate that you sent such a well- prepared man out to take care of my problem. I also signed up for your annual service contract, because if you have people like George on your staff, then I want you to take care of my plumbing needs in the future. Thank you!” – Maureen B.; Smyrna, DE

 
“I had John, one of your HVAC Technicians, at my house for a service call. I would just like you to know that I was thoroughly impressed with his professionalism and the service that he provided.  He took the time to explain everything that he was doing including how service calls were billed and deatials of of your Service Partner Plan. I think John did an excellent job. We had some problems with our heat pump that he quickly figured out and made the necessary adjustments. Today, we have heat and my family and I are thankful. Please extend my thanks and gratitude to John!” – Anthony Morris; Dover, DE

2008 Customer Comments:

“When our furnace stopped working in the middle of the night, we called Horizon Services and they had a technician at our house within an hour. He diagnosed the problem, had the parts he needed right on his truck, and our furnace was back to normal within a couple of hours.”   -Mr. & Mrs. J. Eichorn; Wilmington, DE 

 

“I came home to find that my water heater had been leaking the whole time I was away. Horizon Services sent a technician out that afternoon and not only replaced my water heater, but cleaned up the excess water that had leaked onto my basement floor. They certainly go above and beyond the call of duty.” – Mr. B. Wenger; Chadds Ford, PA 

 

“I was so impressed with the level of professionalism your technician showed. He not only did the routine service and maintenance on my heating and air conditioning system, but gave me some tips on how to keep it more energy efficient.” – Mr. J. Pearce; Elkton, MD 

 

“I used to think all plumbers were alike until I called Horizon Services. They explained to me what it would cost before they started. They even used shoe covers and protected my floors with drop cloths.” – Ms. P. Flynn; Media, PA 

 

“It was Sunday morning and we were getting a brunch ready for my parents’ 45th wedding anniversary. At 10 am the main sewer line backed up. We had 20 people coming to our house in 2 hours and called Horizon Services. Within 30 minutes they were at our door, and 45 minutes later the sewer line was clear and brunch went off on schedule.” – The Grant Family; Havertown, PA

 

Share Your Story!

Have you had a great plumbing, heating or air conditioning experience with Horizon Services? Let us know about it…We Love Compliments! 

• Send Us Your Testimonial! 

Horizon Services:  We’re so confident you’ll be pleased with our fast, friendly and professional  heating, air conditioning, plumbing, drain cleaning, and water & sewer line replacement services, we’re certain you that you’ll become a customer for life!