Quality Installation and Service Begins With Training & Education!
According to industry statistics, 24% of all plumbing, heating, air conditioning service calls performed need a second visit. 11% need a third visit and 6% need four or more visits to fix the original problem. Those numbers are frightening, but calling the right technicians with the educational and mechanical training necessary to deduce solutions decreases these percentages dramatically.
The primary reason service technicians don’t fix it right the first time?
A lack of commitment to on-going training within the plumbing, heating, and air conditioning industries.
That’s not the case at Horizon Services. Not only do we hire the most experienced heating, air conditioning, and plumbing technicians and installers in the business, we are committed to their continued education and training.
As the equipment and systems in your home become more sophisticated, it is imperative that each of our technicians is up-to-date on the latest service procedures, installation and diagnostic techniques. That’s why Horizon Services has opened one of the most complete training centers on the east coast. In fact, we are the only home services company of our kind to have such a facility on site.
Our state-of-the-art training center is filled with all makes and models of heaters, air conditioners, and plumbing systems, giving our technicians hands-on access to all of the latest and most-sophisticated equipment. We also have a full time technical trainer who is N.A.T.E. certified and holds classes daily in heating, air conditioning and plumbing service and repairs.
Every Horizon service technician and installer is required to attend a minimum of 150 hours of training annually. In addition, all technicians are tested periodically on their knowledge.
Horizon Services invites you to call for a tour of our training facility so you can see first-hand the commitment we have made to you, our customers, by providing the highest level of service possible to keep you and your family comfortable and safe during the year.
At Horizon Services, our goal is to perform quality installations, diagnose your problem quickly and fix the problem right the first time, every time… saving you time, money and aggravation. Extensive and ongoing hands-on education allows us to do that.
No Other Plumbing, Heating and Air Conditioning Services Company in Delaware, Southeastern Pennsylvania, New Jersey, or Maryland Can Match Horizon Services’ Commitment to Training!
More About Ongoing Education
- Contact Us if you’d like to schedule a tour of our training facility!
- Video: Horizon Services Commitment to Training
- Video: Service Technician Training Commercial
Horizon Services: The only full-service plumbing, heating, air conditioning, drain cleaning and sewer and water line replacement company in Delaware, Southeastern Pennsylvania, South New Jersey, and Northeastern Maryland that guarantees on-time service, up-front pricing and the job done right and clean the first time!