Horizon’s Exclusive Guarantees
Install Your Heating or Cooling System with 100% Confidence
At Horizon Services, we guarantee everything we do in writing. We don’t know of any other heating and air conditioning company in Delaware, Pennsylvania, New Jersey or Maryland that stands so strongly behind its products or is so committed to your long-term satisfaction.
- Workmanship Guarantee
Our heating and air conditioning installation technicians are the best in skill, attitude, and workmanship. They will treat your home with the respect it deserves and complete the job with speed and precision. They wear floor savers, use drop cloths, clean up when they are finished and take personal responsibility for your complete satisfaction. They will not swear or smoke in your home, and they are polite and courteous. If when they are finished in your home, they have not performed in accordance with these high standards, we will do whatever it takes to make it right.
- Price Guarantee
Anyone can make something cheaper by cutting corners and pricing it for less. So it’s important to know what is and what is not included in any heating and cooling system you select for your home. Our Price Guarantee is our promise to you that you cannot find a comparable installation for less, or we’ll pay you a $100 bonus over the difference. All we ask is that the comparison be “apples-to-apples”.
- Exclusive “No-Lemon” Guarantee
We recognize that not every manufactured piece of heating or air conditioning equipment is 100% perfect all of the time. Since our customers should expect to receive 100% of the heating and cooling value they have invested in, we offer an exclusive “No Lemon” guarantee. Simply stated, if the compressor in your air conditioner should fail during the first five years of ownership or the heat exchanger in your furnace should crack in the first five years of ownership, we will remove the "lemon" and install a completely new one.
- Temperature Selection Guarantee
Horizon Services guarantees that when the heating or air conditioning equipment we have installed is maintained and operated in accordance with the manufacturer’s operating and maintenance manuals, the system will perform as we have stated and agreed upon. We have promised a temperature of no more than plus or minus 1 degree at your electronic digital thermostat whether heating or cooling your home. If the desired temperature is not achieved, we will make any upgrades, modification or repairs necessary to reach the desired temperature at no charge to you for a period of 5 years.
- 100% Satisfaction Guarantee
We agree to accept responsibility for your complete satisfaction with the materials we use and the workmanship provided by us, and paid for by you. During the first year, if you are dissatisfied with the performance of the heating or air conditioning equipment, our services, our people or for any reason, we will do whatever it takes to make it right and correct the problem to your satisfaction… or you don’t pay.
Horizon Services: We’re confident that you’ll be so pleased with our fast, friendly and professional heating and cooling equipment installations, you’ll become a customer for life!
Our friendly and experienced team of Comfort Specialists knows heating and air conditioning systems inside and out. They’ll take the time to study your home, understand your heating and cooling requirements, show you all of your options and assist you with finding the quality home comfort system that best meets your family’s needs and budget.
Horizon Services: The only full-service plumbing, heating, air conditioning, drain cleaning and sewer and water line replacement company in Delaware, Southeastern Pennsylvania, South New Jersey, and Northeastern Maryland that guarantees on-time service, up-front pricing and the job done right and clean the first time!