Air Conditioning

Average Ratings (5581 Reviews)
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At Horizon Services, superior customer service is the cornerstone of The Horizon Difference. When we dispatch an HVAC technician out to your home, we want YOU to be 100% satisfied with the experience.

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5,870 Reviews of “Air Conditioning”

  1. michael flaherty says:
    City: Havre de Grace State: MD Type of Service: Maintenance Recommend Horizon?: Yes

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    We received a mailer w/ a $49 pre-season HVAC inspection offer. The unit is the original ; 23 yr. old . Though we hadn’t had problems before, it seemed prudent to have it assessed by a professional. Unfortunately, they had no appt. in my area for over 3 wks. The scheduler offered to put us on a cancellation list. Before the day was over they had called me & re-scheduled for the next week !
    About an hour before the window of the appt. time, we were called & told when to expect the mechanic. Kevin explained what he would do & said it may take about 45 minutes. He asked about the unit’s performance & assured me that, if needed, he had the refrigerant on his truck. This surprised me because I know for a unit this old, the refrigerant has very limited availability. After his inspection, Kevin said that it would need coolant. Even as he was adding it, the sound of the cooling fan changed from the harsh noise it had made to a quiet hum. Of course, this encouraged me to continue peppering Kevin w/ a litany of questions, not all of them about the Capitals’ chances this year !
    It feels SO much better in the house now ! Over the years, I guess I never noticed how frequently the A/C cycled. Kevin explained that it is not normal for a unit to lose coolant. With that in mind, we scheduled an estimate with Horizon to upgrade our system.
    It may sound trite, but Kevin & his co-workers out-performed. From calling my Samoyed by name to putting on his booties on every entrance to our home, every aspect of the experience was 5 Star.

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  2. Linda Selby says:
    City: Mt. Laurel State: NJ Type of Service: Maintenance Recommend Horizon?: Yes

    Ricardo is extremely professional and thorough. He told me every step what he was doing and answered my questions because I had no idea what was going on. He is very interesting and personable. It was a pleasure to have him service our air conditioner and I would ask for him again next year. He is representative of what I saw on the commercials! I learned a lot from his visit and feel very comfortable that our unit with perform just like new.

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  3. roy mcmahon says:
    City: Wilmington State: DE Type of Service: Maintenance Recommend Horizon?: Yes

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    On Apr 27, Michael Winchester , a HVAC maintenance technician , came to my house, for a yearly system tume-up/check-out, He was on time, considerate of our home and surrondings, and quite knowledgeable of HVAC systems , My unit is quite old, but kept running by these very capable Horizon technician, Shortly, I will have to replace these units and Michael explained in great detail, why I should have these units replaced.

    I would certainly recommend Horizon Maintenance Services to any one, and in particular, Michael Winchester as your service man.

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    Feedback: 1 positive
  4. wilma Van Ormer says:
    City: Rising Sun State: MD Type of Service: Maintenance Recommend Horizon?: Yes

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    Matt, Is a not only a professional at what he does for Horizon he is a gentleman. He enter my home with respect and took my hand to shake it when I offer it. Matt performed the maintenance needed advising me of all that he was doing. Yes me a 66 year old lady could understand all that he was telling me because he made sure I did.
    One other quality that I found in Matt that others seems at time to not to have is he look straight at you when talking to you not down at his phone, papers or just away. That to me Means TRUST!!!
    Matt Kron is one if not your best HVAC Service Technician

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    Feedback: 1 positive
  5. Patricia Cochran says:
    City: West Trenton (Ewing) State: NJ Type of Service: Maintenance Recommend Horizon?: Yes

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    This man did a great job. He was professional, on time, listened to and answered our questions, pleasant and polite. I would gladly have him return to perform services for Horizon. My dogs liked him too and they are great judges of character!

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  6. Pam cospito says:
    City: marlton State: NJ Type of Service: Maintenance Recommend Horizon?: Yes

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    David was great and very helpful.

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  7. Kimberly Topper says:
    City: Harleysville State: PA Type of Service: Maintenance Recommend Horizon?: Yes

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    Frank was punctual and very professional during the service call. He made suggestions of upgrades and informed us about a service contract but was not pushy.

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  8. Scott Hautanen says:
    City: Dover State: DE Type of Service: Maintenance Recommend Horizon?: Yes

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    I received exceptional service and was treated with continual professionalism. I would definitely recommend Horizon to my friends, coworkers and neighbors.

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  9. Rich Martino says:
    City: Townsend State: DE Type of Service: Maintenance Recommend Horizon?: Yes

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    David did an excellent job of checking our Heating and Air Conditioning system.
    He was thorough and explained what he was doing every step in the process.
    Very neat, could not even tell he was here.

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    Feedback: 1 positive
  10. Ted Webster says:
    City: Berlin State: NJ Type of Service: Maintenance Recommend Horizon?: Yes

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    I have been extremely satisfied with all of the service that Horizon has provided for me! The technicians do a detailed and amazing job and I look forward to all of my future services from Horizon.

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  11. JOHN MC GRATH says:
    City: WATERFORD State: NJ Type of Service: Maintenance Recommend Horizon?: Yes

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    TECH.WAS VERY GOOD AND EXPLAINED EVERYTHING TO ME

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  12. Albert Roop says:
    City: Wilmington State: DE Type of Service: Maintenance Recommend Horizon?: Yes

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    Great communication about the service technition arrival. The tech was very professional and did a great job!

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  13. Stephen DiCecco says:
    City: West Chester State: PA Type of Service: Maintenance Recommend Horizon?: Yes

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    Everything was handled very professionally

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  14. paul Smiley says:
    City: Dundalk State: MD Type of Service: Maintenance Recommend Horizon?: Yes

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    He was courteous respectful and professional

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  15. Nadia Menzano says:
    City: Lansdale State: PA Type of Service: Maintenance Recommend Horizon?: Yes

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    Doug was very professional, knowledgeable and friendly. My husband and I were very pleased with The services Doug provided. He went above and beyond and exceeded our expectations.

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  16. Nick Oliver says:
    City: Wilmington State: DE Type of Service: Maintenance Recommend Horizon?: Yes

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    David was really friendly and professional, we will be requesting him again in the future.

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  17. Mary Thurlow says:
    City: Kingsville State: MD Type of Service: Maintenance Recommend Horizon?: Yes

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    The service was done in a timely manner. The Service Technician was responsive to questions and performed the maintenance needed.

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  18. Jim Stelmach says:
    State: NJ Type of Service: Maintenance Recommend Horizon?: Yes

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    Professional and a job well done. He had a cancellation and called to come a week early, which was no problem. Thanks Lee

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  19. Stanley Carr says:
    City: Media State: PA Type of Service: Maintenance Recommend Horizon?: Yes

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    Kevin Messer, Sr. provided exceptional service! Very informative and knowledgeable. Very pleased! Highly recommended!!

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  20. Tim Herrera says:
    City: Conshohocken State: PA Type of Service: Maintenance Recommend Horizon?: Yes

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    Alex Throne recently serviced our air conditioning unit for us. He displayed a level of professionalism and thoroughness that was truly appreciated. He went above and beyond to clean the coils and inspect our entire system. Thank you Alex!

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