Air Conditioning

Average Ratings (5734 Reviews)
Overall Rating
Value
Quality
Responsiveness
Punctuality
Professionalism

At Horizon Services, superior customer service is the cornerstone of The Horizon Difference. When we dispatch an HVAC technician out to your home, we want YOU to be 100% satisfied with the experience.

Since we were founded, we have encouraged prospective customers to seek out the opinions and recommendations of our many satisfied customers. The many positive customer reviews we have received are the prime reason for our success…and the few negatives we have received have helped us improve.

View Customer Video Testimonials!

Read Customer Ratings and Reviews

Prior to publication, Horizon Services ensures that all customer conversations are both credible and relevant. Horizon Services reserves the right to not post any materials that fall into any of the following categories and may have removed any materials that: Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others or publish, post, distribute or disseminate any defamatory, infringing, obscene, indecent, misleading or unlawful material or information.

6,072 Reviews of “Air Conditioning”

  1. Ron whittaker says:
    City: Kennett square State: PA Type of Service: Maintenance Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Your tech., Duane Wright, arrived at the appointed time and completed the annual service in an efficient and professional manner. That is high praise when compared to most service providers we have us d in the past?

    Was this review helpful to you? Yes   No

  2. William Fearnley says:
    City: Horsham State: PA Type of Service: Maintenance Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Our service tech, Donald Kerr, was very professional and punctional. He fixed my problem with my humidifier and showed me how to operate it properly. I appreciated that he took the time to put on the orange booties so that he would not track dirt through our house. He was very knowledgeable and was able to take care of our problem quickly and efficiently. I would not hesitate to call Horizon Services in the future for any problems related to your line of business. Thank you for caring about your customers.

    Was this review helpful to you? Yes   No

  3. Maxine Perry says:
    City: Willingboro State: NJ Type of Service: Maintenance Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    As a Horizon customer I must encourage ALL home owners and renters responsible for all appliances to become a member. Horizon always came on time. Came with new booties so they didn’t dirty your home. They cleaned up thoroughly and was knowledgable and courteous. Also, member prices reasonable. I recommend them highly

    Was this review helpful to you? Yes   No

  4. William Shipe says:
    City: Glenmoore State: PA Type of Service: Replacement Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    A 24 year old heat pump system finally stood on its last legs. Did extensive research via web and phone calls, got quotes, interviewed each company, and there was only one outstanding result – Horizon Services. The initial consultation, sale, scheduling, installation, and support have been excellent – really. If you’re mechanically inclined, observe the team which replaces the old heat pump with the new system – impressive. And the products are the best in the industry. Perhaps of interest, Horizon refused to sell me certain products because they didn’t fit into my solution. Again, impressive to see their standards for reputation, quality, and customer service. They also resolved a whole house air circulation problem by redesigning the supply and return channels. Results: Much better cooling, heating, humidification, comfort, and lower electric bills. Nice.

    It’s difficult to get my recommendation, but not in this case. I highly recommend Horizon Services based on my experience with them for a total heat pump replacement project. No regret whatsoever.

    Was this review helpful to you? Yes   No

    Feedback: 1 negative
  5. The Soto's says:
    City: Schwenksville State: PA Type of Service: Replacement Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Truly a job well done. Thank You very much for the complete engineering and installation of my new heat and air condition system that was engineered b Grant and installed in our home by three install techs… Marty, Thane, and Ben and to the entire Staff behind the scenes. There are many people behind the scenes that make the wheels go round and round. They enjoy their job and it shows in their craftsmanship and neatness in getting a job done in a timely manner. Our home had electric baseboard heat and no air conditioning. These guys had to fit duck work in some very tight places to get the vents to be where it would be the most efficient for proper conditioning. Everyone involved in the entire process from conception to completion took the time to explain the process to me of installation and proper operation of thermostat and how it communicates with system. Pretty darn slick! Very user friendly. Im very glad we have met and have done business together. Very nice to have another friend in my life. Friend is a very strong word … And I believe you to drop what your doing and help a friend in need!

    Was this review helpful to you? Yes   No

    Feedback: 1 positive, 1 negative
  6. Sandy Trautz says:
    City: Lindenwold State: NJ Type of Service: Replacement Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    My husband and I were extremely pleased with Horizon. From Dave, who came to measure and give us an estimate on new A.C. and heater units as well as putting in a new water heater. He was very friendly and professional. The next day, the installers, Brian, Gus and Chris came well on time and did an excellent job. They too were very nice, professional, and kept everything clean.
    We would highly recommend Horizon.

    Was this review helpful to you? Yes   No

  7. sandra Consul says:
    City: wallingford State: PA Type of Service: Maintenance Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Ron Marinelli is excellent. He was pleasant, reviewed everything in depth with me till I understood completely. I sm experiencing some difficult times right now since my husband has just recently been told he has pancreatic cancer – Ron is compassionate and very nice and understanding, I cannot say enough about his personality and his abilities.

    Thank you,
    Sandra Consul

    Was this review helpful to you? Yes   No

  8. Mike and Fran Diorio says:
    City: West Chester State: PA Type of Service: Maintenance Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Tom was friendly, professional, well-spoken, on time and very thorough. He took great care of our equipment and provided clear explanations of all he did – including photos! We give him highest marks for his service.

    Was this review helpful to you? Yes   No

    Feedback: 1 positive
  9. Liz Korba says:
    City: Glassboro State: NJ Type of Service: Maintenance Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    We had our air conditioner tuned up today by Darius Anderson. Just want you to know he did a wonderful job. He was professional and friendly. He answered all my questions and worked with grace. The weather was not the best and he stayed cheerful throughout. He asked to use our garden hose as he did maintenance on the air conditioner and wasn’t bothered a bit by a leaky faucet. He rolled up the hose when the job was finished and left all work areas clean and orderly. He reminded me that I needed to schedule an appointment for next year to stay under warranty but didn’t super pressure me to sign the contract when I said I needed to talk to my husband first. I very much appreciated this. He did outline the reasons why a tune up is helpful. Mr. Anderson is an asset to Horizon. Thank you and thank him for a job well done.

    Was this review helpful to you? Yes   No

    Feedback: 1 positive
  10. F.Wasielewski says:
    City: Trenton State: NJ Type of Service: Maintenance Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Thanks Horizon.

    Was this review helpful to you? Yes   No

    Feedback: 1 positive
  11. Maribel Garcia says:
    City: Bryn Mawr State: PA Type of Service: Maintenance Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    We love these guys at Horizon. Always so professional and courteous. They always teach us something new and answer all of our questions. We wouldn’t think of going anywhere else.

    Was this review helpful to you? Yes   No

    Feedback: 1 positive
  12. Maureen Roberts says:
    City: Eagleville State: PA Type of Service: Maintenance Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Bernard arrived and was very professional and helpful. Performed the yearly maintenance on our heating/ac unit and explained all the steps he took and what results meant. It was so nice to have to have such a pleasant service tech come to my house and be so informative. I would highly recommend Bernard and Horizon to my friends and family.

    Was this review helpful to you? Yes   No

    Feedback: 1 positive
  13. Anonymous says:
    City: BrownsMills State: NJ Type of Service: Maintenance Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Horizon personnel was very professional

    Was this review helpful to you? Yes   No

    Feedback: 1 negative
  14. Helen says:
    City: Yates State: DE Type of Service: Maintenance Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Thanks Horizon.

    Was this review helpful to you? Yes   No

  15. Linda Bobst says:
    City: Harleysville State: PA Type of Service: Repair Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    MDF was/is our Service Tech. Very satisfied with his helpful information and expediency in the way he performed his job. Have Berber been disappointed.

    Was this review helpful to you? Yes   No

    Feedback: 1 positive, 1 negative
  16. Linda Erbicella says:
    City: Aldan State: PA Type of Service: Maintenance Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Michael was on time, extremely polite, and very knowledgeable. I highly recommend his services.

    Was this review helpful to you? Yes   No

    Feedback: 1 positive
  17. Barbara DelPidio says:
    City: Laurel Springs State: NJ Type of Service: Maintenance Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Very professional tech. Very polite. Explained everything

    Was this review helpful to you? Yes   No

    Feedback: 2 positive
  18. Peyton Lewis says:
    City: Wilmington State: DE Type of Service: Maintenance Recommend Horizon?: Yes

    James was on time and performed his tasks quickly and efficiently. He also answered the one or two questions that I had regarding the A/C System.

    Was this review helpful to you? Yes   No

    Feedback: 1 positive, 1 negative
  19. Anonymous says:
    City: Dover State: DE Type of Service: Repair Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Came on time. Did an excellent job. Even gave me tips on other house repairs. Very friendly and professional and respectful.

    Was this review helpful to you? Yes   No

    Feedback: 1 positive
  20. ERIC DUFFY says:
    State: DE Type of Service: Maintenance Recommend Horizon?: Yes

    RYAN WAS TIMELY, WELL PRESENTED AND FRIENDLY. I was given good advice and to be honest he was here longer and checked more components than previous Horizon maintenance engineers. I can not rate Ryan high enough and would definitely ask for him next time

    Was this review helpful to you? Yes   No

    Feedback: 1 positive
  21. Linda Sanborn says:
    City: Wilmington State: DE Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Thanks Horizon.

    Was this review helpful to you? Yes   No

    Feedback: 2 positive, 1 negative
  22. Milton Sikes says:
    City: Dover State: DE Type of Service: Maintenance Recommend Horizon?: Yes

    I was completely satisfied with the service. The tech took his time to fix the drain line leak and to perform maintenance on the A/C. He fully explained the details on the performance of the A/C and made a recommendation for a future part replacement. The company phoned me in advance that the tech would be arriving at a certain time and he did arrive at the time stated. The service was the best I have received from a service company in years. The tech Jason P. was great. You get 5 plus stars. I would recommend the company to everybody. Horizon is my company of choice for any plumbing, A/C, etc service in the future. Great job Jason P and company

    Was this review helpful to you? Yes   No

    Feedback: 2 positive

Write Your Own Review

Click stars below to rate.
Value
Quality
Responsiveness
Punctuality
Professionalism
Enter your review in the field below.

 
 
 
 
 
  Yes
No
Opt-in for Horizon Insider E-newsletter

Horizon Supports Local Sports Teams

Horizon Services is a Proud Partner of the Wilmington Blue Rocks, Philadelphia Union and the Trenton Thunder.