Air Conditioning

Average Ratings (5759 Reviews)
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At Horizon Services, superior customer service is the cornerstone of The Horizon Difference. When we dispatch an HVAC technician out to your home, we want YOU to be 100% satisfied with the experience.

Since we were founded, we have encouraged prospective customers to seek out the opinions and recommendations of our many satisfied customers. The many positive customer reviews we have received are the prime reason for our success…and the few negatives we have received have helped us improve.

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6,097 Reviews of “Air Conditioning”

  1. Douglas Reed says:
    City: Havertown State: PA Type of Service: Replacement Recommend Horizon?: Yes

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    Martin was beyond professional with his installation. He did a very neat and tighty job replacing my entire HVAC System (Heating and Air Conditioning) in a day. He when above and beyond not to damage anything in my house from getting the the old unit out to getting the new unit in. The craftsmanship in his installation is meticulous. The unit looks like a work of art the way Martin installed it. I have a high level of I what I expect with work and Martin exceeded my expectations. Before the installation began he waked through the install and asked of my opinions of when I wanted the equipment to be located or if I wanted a filter like my previous one. We decided to relocate the AC Condenser Unit to the near back of the house and Martin even took the time to get rid of the old concrete pad from the old unit. I would highly recommend Martin for an Install.

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  2. Albert Koenig says:
    City: Coatesville State: PA Type of Service: Maintenance Recommend Horizon?: Yes

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    Juan was very personable and handled our service efficiently.

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  3. Shelby Abbott says:
    City: Downingtown State: PA Type of Service: Maintenance Recommend Horizon?: Yes

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    Manny was great, kind, professional, and thorough. Great job!

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  4. Marc Greenberg says:
    City: BALTIMORE State: MD Type of Service: Replacement Recommend Horizon?: Yes

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    Brian showed up exactly on time and after a brief introduction, he went to inspect the unit needing replacement. Brain looked over the unit thoroughly and determined that the heating unit appeared to be in good shape and there was no reason to replace a working unit. I was happy that Brian was not trying to sell me on items i didnt need. Next, i mentioned that i would like the filters be removed from the ceilings in my bedroom and replaced with a single unit next to the unit in the attic. Brian mentioned that such a change would be easy and would not cost me anything. This made me happy as i had a fixed budget on the project. When it came to negotiating the final price, i was not interested in closing the deal that evening since i had another A/C company coming the next day for a quote; however, after some negotiating it appeared that I was going to get a great price if Horizon installed the unit the next day. I accepted Brian’s final price and we completed the paper work in less than 20 minutes. The entire process was quick and easy and never felt like a pressured sales pitch. Brian took the time to discuss the warranty, guarantees and the company culture. I think Brian is an excellent salesman and people person and am extremely satisfied with his service.

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  5. Marc Greenberg says:
    City: BALTIMORE State: MD Type of Service: Replacement Recommend Horizon?: Yes

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    The crew showed up on time in the morning and began inspecting the project. GMB really wanted to install the new refrigerant lines inside the house even though it meant significant additional work rather than installing on the outside of the house in gutter like concealment tubes. I asked GMB why he wanted to install in the house and he mentioned that he will do everything he can to install them inside, if possible, and the exterior gutters are a last resort. I was happy because i didnt want them on the outside of the house and was worried my HOA would have complaints. The crew put down plastic and runners throughout the work area and kept everything clean. Even though it was raining hard, i never heard one complaint from the crew. GMB was great to work with and is an excellent ambassador for the company. I will almost definitely choose Horizon to replace my other system when the time comes.

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  6. Christin Ruud says:
    City: Deptford State: NJ Type of Service: Maintenance Recommend Horizon?: Yes

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    Ricardo Blackwell was a very pleasant person and I felt he offered his honest opinion on my current AC situation. He showed respect while being in my home.

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  7. Brian Cohen says:
    City: KING OF PRUSSIA State: DE Type of Service: Maintenance Recommend Horizon?: Yes

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    John was like every other tech that has been here. I can’t imagine a higher level of service can be provided.

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  8. Robert Bevilacqua says:
    City: Medford State: NJ Type of Service: Maintenance Recommend Horizon?: Yes

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    Jared & Sean were very polite & completed the work in a timely matter. I was so taken by their work habits that I sign up for monthly maintenance for my A/C, heater, & hot water hester.

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  9. Coleen Duncan says:
    City: collegeville State: PA Type of Service: Maintenance Recommend Horizon?: Yes

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    Pat Dunyan was very professional and it was the second time he has been out for a service. He knew what he was doing, offered other services and products and he was very personable. Awesome!

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  10. Brian Johnson says:
    City: Landenberg State: PA Type of Service: Replacement Recommend Horizon?: Yes

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    Great service. Very impressed with the knowledge of the system and proper installation methods. Would gladly use again.

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  11. April Angelo says:
    City: Sewell State: NJ Type of Service: Replacement Recommend Horizon?: Yes

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    This is our second time using Horizon. Today we had air conditioning installed. Kyle and Rob were the best! Very professional and made sure everything was in working order before they left.It was a very pleasant experience for us for the second time. Referred a friend a few months ago, and she had her air installed. She thought she needed a new heater, but when Horizon came out they said she didn’t need a new heater.Right there tells you they are not out just to make a buck. Since her air was broke, she got a new unit. She also was thrilled! This by far is the best company we have ever dealt with.

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  12. James Harris says:
    City: Lincoln University State: PA Type of Service: Repair Recommend Horizon?: Yes

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    Ryan did a very good job to show me how I should set the fan for circulating the air. He also showed me that I needed a humidifier filter. After reviewing my entire system he discovered I had a water leak in side the unit and pointed out that it was simply dried up pipe dope in which the pipe connection was re-doped. Since my water heater was near the furnace/ac unit he showed me the system controls on the top of the hot water and how it should be monitored for fire prevention. He was very friendly and shared technical information about our system.

    Please pass along my thanks to the telephone answering technicians who probably get no glory for their work. They were both very helpful to pre diagnose my problem and pleasant to work with. My guess is that they probably receive no thank-yous from customers and only get very rude comments from customers with problems. Thank you telephone technicians. Respectfully, Jim Harris

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  13. Alex Martin says:
    City: Princeton State: NJ Type of Service: Replacement Recommend Horizon?: Yes

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    Excellent. Way above expectations. See comments from reference code JH.

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  14. Chuck Herman Jr says:
    City: Downingtown State: PA Type of Service: Maintenance Recommend Horizon?: Yes

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    Steve was courteous, friendly and prompt – took care of business with no issues.

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  15. Charles Braun says:
    City: Horsham State: PA Type of Service: Replacement Recommend Horizon?: Yes

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    Mike Grady and his team were highly efficient, prompt, and professional in appearance and workmanship. They replaced our heater, water heater and air conditioner in remarkable time even after a late winter snow storm 2 days prior!.

    My wife and I were impressed with the several trucks that dropped off the replacements, then the repair crew showed up and then a third truck to haul away our old equipment. Very orderly and synchronized.
    This is our second year with Horizon and I highly recommend the Horizon to anyone who needs professional, reliable HVAC services!

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  16. Luis Borda says:
    City: Silver Spring State: MD Type of Service: Maintenance Recommend Horizon?: Yes

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    Tune-up a Heat Pump System,tested operation

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  17. Warren Menewisch says:
    City: Laurel Springs State: NJ Type of Service: Maintenance Recommend Horizon?: Yes

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    Tech was very professional and efficient on time and did a great job. send him again. Thanks Warren Menewisch

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  18. Chris Owens says:
    City: Blue Bell State: PA Type of Service: Maintenance Recommend Horizon?: Yes

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    Thomas Zane was extraordinarily courteous, friendly, and professional. He was very thorough with details on what work he did and why. Very helpful!

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  19. Theresa Keskula says:
    City: Collegeville State: PA Type of Service: Maintenance Recommend Horizon?: Yes

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    Sharing Scott was very professional. He explained everything he did. I highly recommend his services to anyone.

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  20. Richard Spiegelhoff says:
    City: Croydon State: PA Type of Service: Replacement Recommend Horizon?: Yes

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    I previously had a wall air conditioner in one room and my heater was 10 years old. I had a new heater and central air installed today. We only just had someone come out to give us an estimate yesterday and the job is complete in record time. Todd Smith along with two other workers were very informative and courteous. They answered all questions. The rep that gave us the estimate also was very nice. I will be happy to continue using your services as needed. Thanks! Sincerely, Richard S.

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  21. Virginia DiMaggio says:
    City: Morrisville State: PA Type of Service: Repair Recommend Horizon?: Yes

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    excellent service as always.

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  22. Joshua Deems says:
    City: Rising Sun State: MD Type of Service: Maintenance Recommend Horizon?: Yes

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    Known tech, great guy, diagnosed an easy fixed problem.

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  23. Linda Rothfus says:
    City: Perry Hall State: MD Type of Service: Replacement Recommend Horizon?: Yes

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    This was my first experience with Horizon services due to a recommendation from a friend. The salesperson, Dave, was punctual and professional. He answered all my questions and even offered next day installation. The installers, Glenn and Dave were prompt, professional and answered all my questions regarding the new heating and air conditioning system. Dave did a complete walk through with me explaining everything and reviewed the new high-tech thermostat with me. I will definitely call Horizon Services for any additional needs.

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  24. Barbara Williams says:
    City: Townsend State: DE Type of Service: Maintenance Recommend Horizon?: Yes

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    The tech was outstanding…..thank you.

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  25. James Dudley says:
    City: middletown State: DE Type of Service: Maintenance Recommend Horizon?: Yes

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    Excellent rep of the company

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