At Horizon Services, superior customer service is the cornerstone of The Horizon Difference. When we dispatch a technician out to your home, we want you to be 100% satisfied with the experience.
With that, we invite you to rate and provide us with your comments, compliments and/or criticisms about the quality of the geothermal service that we performed for you.
I have one thing to say about Horizon Services, I am deeply impressed by their commitment to customer service. I feel they went above and beyond my expectation to resolve a complaint. I expected indifference and complacency that is typical with today’s contractors. I was instead contacted personally by one of their managers today and she expressed sincere concern and understanding for my thoughts and issue. As a landlord and builder I work with many contractors. Very few meet the level of customer focused service that I saw today! I feel the Horizon Services team displayed old school values and interest that very few companies are able or interested in providing. My hats off to the management and owners for their commitment to maintaining relationships and guarding their biggest service that they possess, their integrity and their word.
Please join me in supporting this company and their values by inlisting their service and craftsmanship and welcoming them into your home. I do not feel you will be disappointed or left questioning our decision.
Well played Horizon Services and a very impressive finish!
I can’t wait until your service technician comes to our home and rental units to service the HVAC units.
Bill fisher
Horizon Services sales consultant Nick Spina was impressive the moment he introduced himself to us. He took the time to come over to our property later in the afternoon/evening hours since our work schedules could not allow us to meet during the day. Nick was respectful to not only our home and property, but treated myself and my spouse equally; never focusing on just one of us to speak with. Above all of this, he was respectful and kind to our dogs and was patient with us.
Horizon Services presented what we felt was a solid quote for the Geothermal work and the products they selected was exactly what our own research indicated was the best quality for our home. While Horizon Services’ price was slightly higher than most quotes we had obtained for the job, they included a maintenance and warranty plan that no other contractor was able to compete with: 12 years! This sealed the deal for us as it spoke to the confidence the company had in its work and the products they installed. Furthermore, the well driller Horizon selected for the job was one we had past dealings with and very positive experiences: Powell Drilling.
*Before I go any further it is important to mention that all Horizon Services and Powell Drilling employees showed our home with respect immediately upon entering: Each employee placed boot covers on their shoes and laid droop cloths across all traffic areas throughout the home. Not a single employee from either company stepped foot into our home, even once, without boot covers over their shoes. So my sincere thanks for each and every single one of the two company’s employees: Thank you!
The project kicked off quickly and accommodated our schedules perfectly. Powell obtained all needed permits for drilling and was on-site personally to conduct full lawn measurements, draw diagrams, and explain the entire process to us step-by-step. And while there are always risks associated with drilling holes into the earth, Powell’s knowledge, experience, and reputation set our minds at ease that we had selected the best company in the area for the job.
The well drilling process could not have gone any more perfect or smoother. The Powell workers came on-site and were respectful to our home and property and kept us informed of every step of the process and how it was progressing. When it was all done, they delivered exactly what they had promised: Two Geothermal wells at 325ft below ground, a ground loop into the home, and a smooth grade on our lawn ready for grass seeding.
Once Powell was done with the ground loop, Horizon wasted no-time scheduling the installation of the equipment. Horizon showed up right-on-schedule as promised and began with what we believed was the most difficult and satisfying part of the entire project: cutting and removing our old heating oil tank and system. They made the dismantling and removal of our old clunky energy-draining systems seem simple.
Installation went very smoothly and took 2.5 days from start to finish. The employees worked well into the late afternoon and evening every single day, with Powell’s employees coming on the evening of the second day to prime the ground loop and finish the pipes into the flow center — staying until 10PM to get the job done!
Each and every step of the way I had questions. And never once was I disappointed with the responses from Horizon Services’ employees. If the employee did not have an answer for me immediately, they radioed into the office and got it for us. There was a service manager on-site every work day to check-in and observe the work being performed. All-in-all, we felt very informed and very aware of all activities being performed within our home and never once asked ourselves: What are they doing down there?
Nick kept in contact with us to ensure the job was going according to our expectations. On the final day I wanted to add a last minute addition to the installation. The Horizon employee radioed the request into the office and within an hour Nick called me back and had the part being delivered to our home!
When the work was complete, the Horizon Services installation staff walked us through the whole system, how it worked, what every component was, and answered every single question we had asked. They spent a long while cleaning up and when the job was done our basement had never been more clean than when they left it.
In the end, we do not have a single complaint or negative comment about this experience and our dealings with Horizon Services. They performed above expectations and the system has performed equally.
Horizon Services has our absolute deepest thanks for making a very large complex project within our home so very easy and so very flawless. I strongly recommend this contractor!
We had our heater (Nov 2011) and A/C (July 2012) serviced for routine maintenance both technicans were very polite, courteous, knowledgeable and honest. I didn’t feel pressured or scared into getting parts or services that we didn’t need. I’m glad we purchased the plan and will continue to recommend Horizon.
These guys have helped me out in so many ways since 1999. I have consistently been impressed with their professionalism, quick response time and pricing. I recommend them to eveyone
We had researched various alternative energy options over several years. After this study, we determined that the most consistent alternative energy option would be geothermal, even when compared to the solar option. Thereafter, we looked at several companies that installed geothermal heat pumps. We ranked the heat pump companies we spoke to based on cost, warranties and overall professional presentation. Horizon ranked #1 by far, on every metric we looked at. Further, both during the installation and after the installation was completed, all of the Horizon staff were top-notch. They were courteous, approachable, and responsive in a timely manner, answered all questions and were at all times very professional.
After conducting some initial research, I contacted Horizon about ways to help cut my homes heating and cooling costs using geothermal technology. I selected Horizon as the contractor for installation based on their company integrity and sales knowledge.
All Horizon staff were very professional and thorough from beginning to end of the project. The knowledge and expertise of John Costa was particularly impressive, and his presentation of the Geo-Thermal option was compelling. All our questions and concerns have been addressed promptly. The installers were conscientious and professional as well. We would definitely recommend Horizon Services.
After we discussed our heating and cooling options with a Horizon Services technician, we decided that geothermal would be the best way for us to cut our home’s cooling and heating costs. In the long-term, geothermal solutions makes sense economically.
I contacted Horizon Services about geothermal solutions and they responded quickly and professionally. I explained to the sales guy that I was looking to retire and wanted to reduce my on-going costs and together we discussed the potential that geothermal brought in terms of energy saving, increased home comfort and resale value.
When temperatures are up and your air conditioning is down for the count, who are you going to call? Horizon Services, the air conditioning authority in DE, Southeastern PA, Gloucester, Camden and Burlington County NJ and MD! We service and repair all makes and models of air conditioners. And if you want to replace your old air conditioner, we sell and install reliable air conditioning systems that can maximize your energy savings and comfort.
Horizon Services won't leave you out in the cold this winter! Furnaces, hot water boilers, heat pumps, thermostats...we fix them all. Our heating technicians are experts in all home heating systems, all makes and models. We even offer a free carbon monoxide check with any heater repair.
Geothermal Technology is the world’s most advanced, most cost-efficient HVAC system. Call Horizon Services today to schedule a FREE No Obligation thorough 60-minute pre-assessment of your system.
From routine leaks and drips to major repairs of pipes, sinks and toilets, Horizon Services is THE plumbing company to call for fast, friendly, reliable service. We offer comprehensive repair, maintenance and installation of all types of pipes and fixtures. And our highly-trained plumbers handle emergency plumbing jobs quickly and efficiently. We won't leave you high and dry.
Got a blocked toilet, sink or tub? When your drains are clogged, don't grab a plunger--grab a phone and call the drain cleaning experts at Horizon Services. Our experienced drain cleaning professionals will diagnose the problem, safely clear the clog and get your home or office back in the flow in no time.
Sewer line back-ups, cracked lines and tree roots in your lines are some of the worst headaches that a homeowner can face. Diagnosing these problems can be difficult; fixing them can be a nightmare. Not so with Horizon Services. Give us 30 minutes and we’ll tell you exactly what the problem is. And we can replace your water or sewer line without destroying your front lawn.
I have one thing to say about Horizon Services, I am deeply impressed by their commitment to customer service. I feel they went above and beyond my expectation to resolve a complaint. I expected indifference and complacency that is typical with today’s contractors. I was instead contacted personally by one of their managers today and she expressed sincere concern and understanding for my thoughts and issue. As a landlord and builder I work with many contractors. Very few meet the level of customer focused service that I saw today! I feel the Horizon Services team displayed old school values and interest that very few companies are able or interested in providing. My hats off to the management and owners for their commitment to maintaining relationships and guarding their biggest service that they possess, their integrity and their word.
Please join me in supporting this company and their values by inlisting their service and craftsmanship and welcoming them into your home. I do not feel you will be disappointed or left questioning our decision.
Well played Horizon Services and a very impressive finish!
I can’t wait until your service technician comes to our home and rental units to service the HVAC units.
Bill fisher
Horizon Services sales consultant Nick Spina was impressive the moment he introduced himself to us. He took the time to come over to our property later in the afternoon/evening hours since our work schedules could not allow us to meet during the day. Nick was respectful to not only our home and property, but treated myself and my spouse equally; never focusing on just one of us to speak with. Above all of this, he was respectful and kind to our dogs and was patient with us.
Horizon Services presented what we felt was a solid quote for the Geothermal work and the products they selected was exactly what our own research indicated was the best quality for our home. While Horizon Services’ price was slightly higher than most quotes we had obtained for the job, they included a maintenance and warranty plan that no other contractor was able to compete with: 12 years! This sealed the deal for us as it spoke to the confidence the company had in its work and the products they installed. Furthermore, the well driller Horizon selected for the job was one we had past dealings with and very positive experiences: Powell Drilling.
*Before I go any further it is important to mention that all Horizon Services and Powell Drilling employees showed our home with respect immediately upon entering: Each employee placed boot covers on their shoes and laid droop cloths across all traffic areas throughout the home. Not a single employee from either company stepped foot into our home, even once, without boot covers over their shoes. So my sincere thanks for each and every single one of the two company’s employees: Thank you!
The project kicked off quickly and accommodated our schedules perfectly. Powell obtained all needed permits for drilling and was on-site personally to conduct full lawn measurements, draw diagrams, and explain the entire process to us step-by-step. And while there are always risks associated with drilling holes into the earth, Powell’s knowledge, experience, and reputation set our minds at ease that we had selected the best company in the area for the job.
The well drilling process could not have gone any more perfect or smoother. The Powell workers came on-site and were respectful to our home and property and kept us informed of every step of the process and how it was progressing. When it was all done, they delivered exactly what they had promised: Two Geothermal wells at 325ft below ground, a ground loop into the home, and a smooth grade on our lawn ready for grass seeding.
Once Powell was done with the ground loop, Horizon wasted no-time scheduling the installation of the equipment. Horizon showed up right-on-schedule as promised and began with what we believed was the most difficult and satisfying part of the entire project: cutting and removing our old heating oil tank and system. They made the dismantling and removal of our old clunky energy-draining systems seem simple.
Installation went very smoothly and took 2.5 days from start to finish. The employees worked well into the late afternoon and evening every single day, with Powell’s employees coming on the evening of the second day to prime the ground loop and finish the pipes into the flow center — staying until 10PM to get the job done!
Each and every step of the way I had questions. And never once was I disappointed with the responses from Horizon Services’ employees. If the employee did not have an answer for me immediately, they radioed into the office and got it for us. There was a service manager on-site every work day to check-in and observe the work being performed. All-in-all, we felt very informed and very aware of all activities being performed within our home and never once asked ourselves: What are they doing down there?
Nick kept in contact with us to ensure the job was going according to our expectations. On the final day I wanted to add a last minute addition to the installation. The Horizon employee radioed the request into the office and within an hour Nick called me back and had the part being delivered to our home!
When the work was complete, the Horizon Services installation staff walked us through the whole system, how it worked, what every component was, and answered every single question we had asked. They spent a long while cleaning up and when the job was done our basement had never been more clean than when they left it.
In the end, we do not have a single complaint or negative comment about this experience and our dealings with Horizon Services. They performed above expectations and the system has performed equally.
Horizon Services has our absolute deepest thanks for making a very large complex project within our home so very easy and so very flawless. I strongly recommend this contractor!
We had our heater (Nov 2011) and A/C (July 2012) serviced for routine maintenance both technicans were very polite, courteous, knowledgeable and honest. I didn’t feel pressured or scared into getting parts or services that we didn’t need. I’m glad we purchased the plan and will continue to recommend Horizon.
These guys have been my first choice since 1999.
These guys have helped me out in so many ways since 1999. I have consistently been impressed with their professionalism, quick response time and pricing. I recommend them to eveyone
We had researched various alternative energy options over several years. After this study, we determined that the most consistent alternative energy option would be geothermal, even when compared to the solar option. Thereafter, we looked at several companies that installed geothermal heat pumps. We ranked the heat pump companies we spoke to based on cost, warranties and overall professional presentation. Horizon ranked #1 by far, on every metric we looked at. Further, both during the installation and after the installation was completed, all of the Horizon staff were top-notch. They were courteous, approachable, and responsive in a timely manner, answered all questions and were at all times very professional.
After conducting some initial research, I contacted Horizon about ways to help cut my homes heating and cooling costs using geothermal technology. I selected Horizon as the contractor for installation based on their company integrity and sales knowledge.
All Horizon staff were very professional and thorough from beginning to end of the project. The knowledge and expertise of John Costa was particularly impressive, and his presentation of the Geo-Thermal option was compelling. All our questions and concerns have been addressed promptly. The installers were conscientious and professional as well. We would definitely recommend Horizon Services.
After we discussed our heating and cooling options with a Horizon Services technician, we decided that geothermal would be the best way for us to cut our home’s cooling and heating costs. In the long-term, geothermal solutions makes sense economically.
I contacted Horizon Services about geothermal solutions and they responded quickly and professionally. I explained to the sales guy that I was looking to retire and wanted to reduce my on-going costs and together we discussed the potential that geothermal brought in terms of energy saving, increased home comfort and resale value.