Geothermal

Average Ratings (35 Reviews)
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At Horizon Services, superior customer service is the cornerstone of The Horizon Difference. When we dispatch a geothermal technician out to your home, we want YOU to be 100% satisfied with the experience.

Since we were founded, we have encouraged prospective customers to seek out the opinions and recommendations of our many satisfied customers. The many positive customer reviews we have received are the prime reason for our success…and the few negatives we have received have helped us improve.

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36 Reviews of “Geothermal”

  1. Pattie Paulette says:
    City: Dover State: DE Type of Service: Repair Recommend Horizon?: Yes

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    great job to all concerned

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  2. Michelle Pionkowski says:
    City: MALVERN State: PA Type of Service: Repair Recommend Horizon?: Yes

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    I called Horizon Services around 9:00 pm for Emergency A/C service as my unit would not turn on. Frank D. arrived by 8;30 am on Saturday morning, and within less than 3 minutes, he had diagnosed and solved the problem. Terrific work, response time, and great techs as always with Horizon. I signed a one-year extension to my existing contract.

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    Feedback: 1 positive, 1 negative
  3. sycr says:
    City: Bryn Mawr State: PA Type of Service: Repair Recommend Horizon?: Yes

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    Jeff told me what the problem was, and how it was fixed. I appreciate his efforts.

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    Feedback: 1 positive
  4. mike gwynne says:
    City: Maple Glen State: PA Type of Service: Repair Recommend Horizon?: Yes

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    Tim did a great job and worked with me as best he could to see what would be need to do the plumbing work that I needed for the Gas line to the stove . I did not realize how expensive it would be so I will have to get some other estimates and decide if I can afford it now . Thanks again

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    Feedback: 3 positive
  5. Lauren Brecht says:
    City: Hockessin State: DE Type of Service: Maintenance Recommend Horizon?: Yes

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    The technician was pleasant and very professional–gave us several tips to help maintain our geothermal system.

    Was this review helpful to you? Yes   No

    Feedback: 3 positive
  6. Alyce Jones says:
    City: Palmyra State: NJ Type of Service: Maintenance Recommend Horizon?: Yes

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    I would like to thank Gregg Hans for the outstanding service i received at my home today. Prompt, professional and knowledgeable. I will recommend this employee to my friends and family, and will request him in the future, should i need your services again. You found an excellent employee. Thank you!

    Was this review helpful to you? Yes   No

    Feedback: 3 positive, 2 negative
  7. Margaret Zenner-Sivel says:
    City: Lafayette Hill State: NJ Type of Service: Replacement Recommend Horizon?: Yes

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    Jacob and Chris were both a pleasure, worked diligently, a real asset to your company. Had great command of their craft.

    Was this review helpful to you? Yes   No

    Feedback: 1 positive
  8. Tom Boyd says:
    City: Cherry Hill State: NJ Type of Service: Maintenance Recommend Horizon?: Yes

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    Greg was very professional & courteous.fixed my problem swiftly,left everything clean when he finished. i was very satisfied.

    Was this review helpful to you? Yes   No

    Feedback: 1 positive
  9. erik mueller says:
    City: Norristown State: PA Type of Service: Maintenance Recommend Horizon?: Yes

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    Jeff was great. he came to service my a/c units and said they don’t need service. i asked him to look at the boiler and he did for the same price. very professional and courteous. i will be requesting him for next year. smiley face.

    Was this review helpful to you? Yes   No

    Feedback: 1 positive
  10. Debbe Patrick says:
    City: Aston State: PA Type of Service: Maintenance Recommend Horizon?: Yes

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    It is a pleasure letting Horizon technicians into my home. They are always respectful and knowledgeable.

    Was this review helpful to you? Yes   No

    Feedback: 1 positive
  11. Edna Jones says:
    City: Sicklerville State: NJ Type of Service: Replacement Recommend Horizon?: Yes

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    He was very hardworking and good company. I thank you for your service.

    Was this review helpful to you? Yes   No

    Feedback: 1 positive
  12. Shirley Simpson says:
    City: Wilmington State: DE Type of Service: Maintenance Recommend Horizon?: Yes

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    Great service.

    Was this review helpful to you? Yes   No

    Feedback: 1 negative
  13. LARRY MAHONEY says:
    City: Folcroft State: PA Type of Service: Maintenance Recommend Horizon?: Yes

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    MATT WAS VERY GOOD, AND I AM HAPPY WITH HIS WORK AND PLAN ON HAVING HORIZON COME OUT AND DO MORE WORK.

    Was this review helpful to you? Yes   No

    Feedback: 1 positive
  14. Mary Malosh says:
    City: Lansdale State: PA Type of Service: Maintenance Recommend Horizon?: Yes

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    Ryan was very knowledgeable and polite. He definitely knew what he was doing. He explained what services he did, and recommend something that could help our problem.

    Was this review helpful to you? Yes   No

    Feedback: 1 positive
  15. Carl Jones says:
    City: Bear State: DE Type of Service: Maintenance Recommend Horizon?: Yes

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    Andre was very responsible and did a very good job.

    Was this review helpful to you? Yes   No

    Feedback: 1 positive
  16. Vickie McAllister says:
    City: Schwenksville State: PA Type of Service: Replacement Recommend Horizon?: Yes

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    Ben arrived on time and was very professional & nice. He explained what needed to be done and told me how much it would cost before he did any work. He is an excellent representative of your company and I would call Horizon again for any service I need based on my experience with Ben. Thank you.

    Was this review helpful to you? Yes   No

    Feedback: 1 positive
  17. Brenna Snyder says:
    City: Voorhees State: NJ Type of Service: Maintenance Recommend Horizon?: Yes

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    Jose was very friendly and answered my questions thoroughly. I will call Horizon Services when it is time for an AC upgrade.

    Was this review helpful to you? Yes   No

    Feedback: 1 positive
  18. janice creighton says:
    City: Dover State: DE Type of Service: Maintenance Recommend Horizon?: Yes

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    Mike did a good job. He was professional and cleaned up behind his self. Mike is a great asset to your company

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    Feedback: 1 positive, 1 negative
  19. Dave and Jan Naeger says:
    City: Newtown State: PA Type of Service: Repair Recommend Horizon?: Yes

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    Franks Schimpf was professional, courteous and thorough…explained work needed to be done and why..excellent job done..credit to your firm.

    Was this review helpful to you? Yes   No

    Feedback: 1 positive
  20. John Neiley says:
    City: Newtown State: PA Type of Service: Maintenance Recommend Horizon?: Yes

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    Great service and great technician.

    Was this review helpful to you? Yes   No

    Feedback: 1 positive
  21. Tammy Funk says:
    City: Brookhaven State: PA Type of Service: Replacement Recommend Horizon?: Yes

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    Great service, friendly, trustworthy, great job!

    Was this review helpful to you? Yes   No

    Feedback: 1 positive
  22. Alix Grand-Pierre says:
    City: Lansdowne State: PA Type of Service: Maintenance Recommend Horizon?: Yes

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    Joe Edwards was very courteous and was willing to answer every questions I asked. He was initially scheduled to only service the heater but was more than glad to oblige to check out our air conditioner when my wife made the last-minute request. Also, he provided us with very useful information about our options to either repair or replace our old unit.

    I would definitely recommend him to anyone in my area and hope he will be the one to install our new unit once my wife and I have finalized arrangements to purchase a new air conditioner.

    Was this review helpful to you? Yes   No

    Feedback: 1 positive
  23. Al & Marilyn Eelman says:
    City: Chadds Ford State: PA Type of Service: Maintenance Recommend Horizon?: Yes

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    Your technician was very professional and very thorough in his explanation of the work which he completed. He also suggested that we call back to have him come here and check the unit (at no charge) when we began using the air conditioner to check its efficiency.

    Was this review helpful to you? Yes   No

    Feedback: 1 positive
  24. Maria Cipolletti says:
    City: Woodlyn State: PA Type of Service: Maintenance Recommend Horizon?: Yes

    Had maintenance on our heater. Technician was on time, answered all questions and performed the service in a timely manner.

    Was this review helpful to you? Yes   No

    Feedback: 2 positive, 1 negative
  25. Kathleen Moore says:
    City: Ambler State: PA Type of Service: Replacement Recommend Horizon?: Yes

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    It is hard to believe we used Horizon exactly one time before we decided to go head first into installing a Geothermal system. We were so impressed with their knowledge and aggressive timeline to get the job done it was a win, win for us. The team was amazing from start to finish. You did not even know they were here! In just two weeks, the wells were drilled and the system was completely installed. All that was left were a few patches in the ceiling and that was done impeccably by a professional dry wall installer the third week. There was no shortcuts taken. Everything they said they would do, they did, never any trouble at all. They are available any time to answer any questions about the system. The price was higher than others, but you get what you paid for and in 7 to 8 years we should be in the black! Which is amazing!! I just want to thank, John Costa and Peter Bartos for a job well done. Also want to say that Glen Ballon is a genius and John Leake was on task the entire time. All the installers were terrific as well as Richard Hamilton, dry wall repairman. We have been using the system not quite a month and everything is great so far. Also love the Wi-Fi thermostats!! Did I mention the 12 year warranty on parts and service! Great job Horizon, you nailed it!

    Was this review helpful to you? Yes   No

    Feedback: 5 positive
  26. Priscilla Miller says:
    City: Claymont State: DE Type of Service: Replacement Recommend Horizon?: Yes

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    I have always been impressed with Horizon Services since I been using them since I moved to Delaware 15 years ago. I was very impressed with Michael Shelley when he came to my house to connect a gas shut off vale. He was very professional, explained what he was doing, and addressed all my questions and concerns in terms that was understandable. I was impressed with his punctuality and the quality of work. Technicians like Michael Shelly will make me continue to use your services. Keep up the good work!

    Was this review helpful to you? Yes   No

    Feedback: 4 positive, 3 negative
  27. Bill Fisher says:
    City: Hershey Type of Service: Maintenance Recommend Horizon?: Yes

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    I have one thing to say about Horizon Services, I am deeply impressed by their commitment to customer service. I feel they went above and beyond my expectation to resolve a complaint. I expected indifference and complacency that is typical with today’s contractors. I was instead contacted personally by one of their managers today and she expressed sincere concern and understanding for my thoughts and issue. As a landlord and builder I work with many contractors. Very few meet the level of customer focused service that I saw today! I feel the Horizon Services team displayed old school values and interest that very few companies are able or interested in providing. My hats off to the management and owners for their commitment to maintaining relationships and guarding their biggest service that they possess, their integrity and their word.

    Please join me in supporting this company and their values by inlisting their service and craftsmanship and welcoming them into your home. I do not feel you will be disappointed or left questioning our decision.

    Well played Horizon Services and a very impressive finish!

    I can’t wait until your service technician comes to our home and rental units to service the HVAC units.
    Bill fisher

    Was this review helpful to you? Yes   No

    Feedback: 1 positive, 1 negative
  28. Willie & Deb says:
    City: West Chester Type of Service: Replacement Recommend Horizon?: Yes

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    Horizon Services sales consultant Nick Spina was impressive the moment he introduced himself to us. He took the time to come over to our property later in the afternoon/evening hours since our work schedules could not allow us to meet during the day. Nick was respectful to not only our home and property, but treated myself and my spouse equally; never focusing on just one of us to speak with. Above all of this, he was respectful and kind to our dogs and was patient with us.

    Horizon Services presented what we felt was a solid quote for the Geothermal work and the products they selected was exactly what our own research indicated was the best quality for our home. While Horizon Services’ price was slightly higher than most quotes we had obtained for the job, they included a maintenance and warranty plan that no other contractor was able to compete with: 12 years! This sealed the deal for us as it spoke to the confidence the company had in its work and the products they installed. Furthermore, the well driller Horizon selected for the job was one we had past dealings with and very positive experiences: Powell Drilling.

    *Before I go any further it is important to mention that all Horizon Services and Powell Drilling employees showed our home with respect immediately upon entering: Each employee placed boot covers on their shoes and laid droop cloths across all traffic areas throughout the home. Not a single employee from either company stepped foot into our home, even once, without boot covers over their shoes. So my sincere thanks for each and every single one of the two company’s employees: Thank you!

    The project kicked off quickly and accommodated our schedules perfectly. Powell obtained all needed permits for drilling and was on-site personally to conduct full lawn measurements, draw diagrams, and explain the entire process to us step-by-step. And while there are always risks associated with drilling holes into the earth, Powell’s knowledge, experience, and reputation set our minds at ease that we had selected the best company in the area for the job.

    The well drilling process could not have gone any more perfect or smoother. The Powell workers came on-site and were respectful to our home and property and kept us informed of every step of the process and how it was progressing. When it was all done, they delivered exactly what they had promised: Two Geothermal wells at 325ft below ground, a ground loop into the home, and a smooth grade on our lawn ready for grass seeding.

    Once Powell was done with the ground loop, Horizon wasted no-time scheduling the installation of the equipment. Horizon showed up right-on-schedule as promised and began with what we believed was the most difficult and satisfying part of the entire project: cutting and removing our old heating oil tank and system. They made the dismantling and removal of our old clunky energy-draining systems seem simple.

    Installation went very smoothly and took 2.5 days from start to finish. The employees worked well into the late afternoon and evening every single day, with Powell’s employees coming on the evening of the second day to prime the ground loop and finish the pipes into the flow center — staying until 10PM to get the job done!

    Each and every step of the way I had questions. And never once was I disappointed with the responses from Horizon Services’ employees. If the employee did not have an answer for me immediately, they radioed into the office and got it for us. There was a service manager on-site every work day to check-in and observe the work being performed. All-in-all, we felt very informed and very aware of all activities being performed within our home and never once asked ourselves: What are they doing down there?

    Nick kept in contact with us to ensure the job was going according to our expectations. On the final day I wanted to add a last minute addition to the installation. The Horizon employee radioed the request into the office and within an hour Nick called me back and had the part being delivered to our home!

    When the work was complete, the Horizon Services installation staff walked us through the whole system, how it worked, what every component was, and answered every single question we had asked. They spent a long while cleaning up and when the job was done our basement had never been more clean than when they left it.

    In the end, we do not have a single complaint or negative comment about this experience and our dealings with Horizon Services. They performed above expectations and the system has performed equally.

    Horizon Services has our absolute deepest thanks for making a very large complex project within our home so very easy and so very flawless. I strongly recommend this contractor!

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    Feedback: 9 positive
  29. monica says:
    City: ASTON Type of Service: Maintenance Recommend Horizon?: Yes

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    We had our heater (Nov 2011) and A/C (July 2012) serviced for routine maintenance both technicans were very polite, courteous, knowledgeable and honest. I didn’t feel pressured or scared into getting parts or services that we didn’t need. I’m glad we purchased the plan and will continue to recommend Horizon.

    Was this review helpful to you? Yes   No

    Feedback: 2 positive, 2 negative
  30. Kent Whipple says:
    Type of Service: Repair Recommend Horizon?: Yes

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    These guys have been my first choice since 1999.

    Was this review helpful to you? Yes   No

    Feedback: 1 positive, 7 negative
  31. Kent Whipple says:
    Type of Service: Repair Recommend Horizon?: Yes

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    These guys have helped me out in so many ways since 1999. I have consistently been impressed with their professionalism, quick response time and pricing. I recommend them to eveyone

    Was this review helpful to you? Yes   No

    Feedback: 3 negative
  32. Jameel says:
    Type of Service: Replacement Recommend Horizon?: Yes

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    We had researched various alternative energy options over several years. After this study, we determined that the most consistent alternative energy option would be geothermal, even when compared to the solar option. Thereafter, we looked at several companies that installed geothermal heat pumps. We ranked the heat pump companies we spoke to based on cost, warranties and overall professional presentation. Horizon ranked #1 by far, on every metric we looked at. Further, both during the installation and after the installation was completed, all of the Horizon staff were top-notch. They were courteous, approachable, and responsive in a timely manner, answered all questions and were at all times very professional.

    Was this review helpful to you? Yes   No

    Feedback: 7 positive, 2 negative
  33. Douglas M. says:
    City: West Chester Type of Service: Replacement Recommend Horizon?: Yes

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    After conducting some initial research, I contacted Horizon about ways to help cut my homes heating and cooling costs using geothermal technology. I selected Horizon as the contractor for installation based on their company integrity and sales knowledge.

    Was this review helpful to you? Yes   No

    Feedback: 3 positive, 4 negative
  34. Kevin says:
    City: West Chester Type of Service: Replacement Recommend Horizon?: Yes

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    All Horizon staff were very professional and thorough from beginning to end of the project. The knowledge and expertise of John Costa was particularly impressive, and his presentation of the Geo-Thermal option was compelling. All our questions and concerns have been addressed promptly. The installers were conscientious and professional as well. We would definitely recommend Horizon Services.

    Was this review helpful to you? Yes   No

    Feedback: 7 positive, 4 negative
  35. William and Georgia says:
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    After we discussed our heating and cooling options with a Horizon Services technician, we decided that geothermal would be the best way for us to cut our home’s cooling and heating costs. In the long-term, geothermal solutions makes sense economically.

    Was this review helpful to you? Yes   No

    Feedback: 8 positive, 5 negative
  36. Dan and Paula says:
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    I contacted Horizon Services about geothermal solutions and they responded quickly and professionally. I explained to the sales guy that I was looking to retire and wanted to reduce my on-going costs and together we discussed the potential that geothermal brought in terms of energy saving, increased home comfort and resale value.

    Was this review helpful to you? Yes   No

    Feedback: 6 positive, 6 negative

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