Heating

Average Ratings (3449 Reviews)
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At Horizon Services, superior customer service is the cornerstone of The Horizon Difference. When we dispatch an HVAC technician out to your home, we want YOU to be 100% satisfied with the experience.

Since we were founded, we have encouraged prospective customers to seek out the opinions and recommendations of our many satisfied customers. The many positive customer reviews we have received are the prime reason for our success…and the few negatives we have received have helped us improve.

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3,728 Reviews of “Heating”

  1. Keith Ragan says:
    City: Middletown State: DE Type of Service: Maintenance Recommend Horizon?: Yes

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    Mark was our technician. He was a complete professional from start to finish. Not only was it clear that he was an experienced technician, he has a great interpersonal style that was friendly and welcoming. We have had Mark complete visits before, so seeing him we felt very comfortable, like seeing a friendly face at the door.

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  2. MargueriteCook says:
    City: E. Norriton, PA State: PA Type of Service: Replacement Recommend Horizon?: Yes

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    Installation of hot water heater, heater, air conditioning unit. Excellent service provided in a timely manner, polite, informed, well trained installers, as well as attention to clean up in and outside the house. I would highly recommend Horizon to everyone.

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  3. Robert Yaeger says:
    City: Bordentown State: NJ Type of Service: Replacement Recommend Horizon?: Yes

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    Andrew performed excellent work and was very courteous. I would not hesitate to have him back as a technician.

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  4. wallace martine says:
    City: Wilmington State: DE Type of Service: Maintenance Recommend Horizon?: Yes

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    James Gallagher was on time and very polite as well as professional and concerned for our needs. He also took time to explain upgraded services we may consider to improve our home environment of which we are considering in doing along with and Air conditioner replacement in the future.

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  5. Adriana Griffin says:
    City: Downingtown State: PA Type of Service: Replacement Recommend Horizon?: Yes

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    replaced heater, air conditioner and hot water heater. I was very happy with the entire process from the initial consultation to the actual replacement. Very professional and helpful.

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  6. Ashley Kutsch says:
    City: Pottstown State: PA Type of Service: Repair Recommend Horizon?: Yes

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    The gentleman that came to our house today was excellent. He repaired the problem that we have had a couple of other gentleman come out and do. This was the 3rd attempt to fix this. I believe the gentleman that came out today, his name was Jeff. He spent many hours here fixing everything what wasn’t done before. He took the time to make sure everything was correct and did not cut any corners. He explained everything thoroughly and when he was done I felt satisfied that the problem was finally fixed. To be honest before today I wasn’t sure if I would continue service with your company. Just felt like I was being told to do more work and watched the prices just keep adding up and then to go down into my basement to find the problem was not fixed. But Jeff changed my mind, it was nice to see someone come out and seem like they truly cared to get our problem resolved. You guys have an excellent employee here.

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  7. robert strouss says:
    City: garnet valley State: PA Type of Service: Repair Recommend Horizon?: Yes

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    JAG did an extraorniary service to us today. He is very professional, knowledgeable and courteous. He is a good man!

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  8. Elizabeth Bobulski says:
    City: Marlton State: NJ Type of Service: Replacement Recommend Horizon?: Yes

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    The team of Rob B, Mike H and Sam S replaced our furnace and air conditioner. All 3 men were prompt, professional and patient with our many questions during the installation. The equipment truck arrived in perfect timing. The men went the extra mile to explain the new equipment and were very respectful of our home . Clean up was amazing, best I’ve seen. Having been in Management for years I was quite impressed with the customer service and professional demeanor .

    The day prior Peter Van Briggle met with us to sell the system and work on financing options. He was professional and did an excellent job explaining options and giving the company’s background and commitment. We feel he did his job very well and we especially appreciate his offer to call him 24/7 if we need help or have a question.

    Horizon does so much marketing we were concerned about the time that would be spent on our issues. These 4 men erased those concerns.

    We would also like to commend Lee our service tech who serviced our 26 yr old AC unit. He too was professional and answered many questions about next steps. He is well trained on selling Horizon services and products.

    Great job to all these men, they really represent Horizon as if they owned the business.

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