Heating

Average Ratings (5775 Reviews)
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At Horizon Services, superior customer service is the cornerstone of The Horizon Difference. When we dispatch an HVAC technician out to your home, we want YOU to be 100% satisfied with the experience.

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6,257 Reviews of “Heating”

  1. Theresa Trala says:
    City: New Castle State: DE Type of Service: Maintenance Recommend Horizon?: Yes

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    Thank you for doing a great job 👏

    Was this review helpful to you? Yes   No

    Feedback: 1 negative
  2. Alan R says:
    City: Middletown State: DE Type of Service: Repair Recommend Horizon?: Yes

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    David responded to replace a vital part for my heatpump which is under warranty. He completed the job in minutes, then spent time explaining its purpose. He’s very polite, well spoken and a true professional. I’ve used numerous companies in the past, So glad I have Horizon.

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    Feedback: 1 negative
  3. Alan R says:
    City: Middletown State: DE Recommend Horizon?: Yes

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    Had my heating system tuneup by Duane. He was clean, professional and most of all very knowledgeable of my system. Every step was clearly explained and he made sure I understood. So glad I chose Horizon when I upgraded my complete HVAC units.

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    Feedback: 1 negative
  4. Nancy Jodoin says:
    City: My. Laurel State: NJ Type of Service: Maintenance Recommend Horizon?: Yes

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    First of all, I called at 3:48 am. My call was answered immediately and Alex was very helpful. It was determined that my call was not an emergency (carbon monoxide alarm went off) and I scheduled for a service call for today. Andrew Campbell arrived and checked out the furnace and we moved forward with a cleaning. I have entered into a contract and Andrew was very helpful. It was determined that our humidifier was not operating so we have ordered that and hopefully Andrew will be our serviceman. My son in law has used Horizon in PA. And has been very satisfied, I now know why. Thank you for your quick response and dependable service.

    Was this review helpful to you? Yes   No

    Feedback: 1 negative
  5. Anonymous says:
    City: Gloucester city State: NJ Type of Service: Maintenance Recommend Horizon?: Yes

    Technician on time and very professional. Would welcome him any time.

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    Feedback: 1 negative
  6. Irene Hicks says:
    City: Dundalk State: MD Type of Service: Replacement Recommend Horizon?: Yes

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    Ron was professional and courteous. He took the time and explained everything. I will be calling on Horizon again if needed. I would recommend Horizon to my family and friends.

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    Feedback: 1 negative
  7. Glenn Walters says:
    City: Sewell State: NJ Type of Service: Maintenance Recommend Horizon?: Yes

    Tyler Simpson provided excellent service and professionalism.

    Was this review helpful to you? Yes   No

    Feedback: 1 negative
  8. Nancy L. says:
    City: Lansdale State: PA Type of Service: Maintenance Recommend Horizon?: Yes

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    I was told a technician would arrive between 8am-12pm but they showed up closer to 8 which I really appreciated. Jason Reichle was professional, polite and courteous. He also mentioned other services offered by Horizon but I did not feel pressured in any way. I would recommend Horizon Services, and Jason, to others.

    Was this review helpful to you? Yes   No

    Feedback: 1 negative
  9. Janice Miroballi says:
    State: PA Type of Service: Maintenance Recommend Horizon?: Yes

    I have been using your services for about two years and am very pleased with your excellent service, your arriving on time and I am very happy with the technician who came out to day to check on my heater. Looking forward to renewing my contract for next years AC and also on my heater.

    Was this review helpful to you? Yes   No

    Feedback: 1 negative
  10. Steve Creelman says:
    City: Drexel Hill State: PA Type of Service: Maintenance Recommend Horizon?: Yes

    I just had Sean Fox in my home for the yearly heater check and he was on time ( no. 1 ) which is important to me, put on his booties and went right to work. He was informative, told me what he was going to do and around how long it would take. He was neat and clean, not leaving a mess for me to clean up later. He was polite and everything a worker should be . If I could give him more thumbs up than two I would. Very pleased and hopefully will get him every year !!!

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  11. Mary Anne Mc Carron says:
    City: Swarthmore State: PA Type of Service: Maintenance Recommend Horizon?: Yes

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    Michael Winchester was very professional, knowledgeable and personable. He was responsible for our heater’s yearly component check. He explained our 20 year old system’s realities & informed us of the company’s current programs. He even reset our programmable thermostat.
    Of course, we signed on for another year!

    Was this review helpful to you? Yes   No

  12. Greene Household says:
    City: Sicklerville State: NJ Recommend Horizon?: Yes

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    Aaron was courteous, informative and patient with us. He carefully explained the situation and options to us about the heaters and prices. Was extremely happy with this service.

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  13. Greene Household says:
    City: Sicklerville State: NJ Type of Service: Repair Recommend Horizon?: Yes

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    Jared was the technician that responded to my initial call about my heater being broken. Although we didn’t anticipate that we would end up having to replace the entire system, Jared was informative, courteous and professional. Would highly recommend to the others.

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  14. Greene Household says:
    City: Sicklerville State: NJ Type of Service: Replacement Recommend Horizon?: Yes

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    Garry, Lou and Kyle did a fantastic job installing our new furnace. They were professional and communicated with us throughout the entire process. When they left not only did we finally have heat after three days but I was also confident about how to operate the new thermostat as well as with the work that they did. They also completed the work with 2 hours spare from what was estimated. I would recommend this team over and over again.

    Thank you Guys!

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    Feedback: 1 negative
  15. CLAUDIA says:
    City: Hainesport State: NJ Type of Service: Replacement Recommend Horizon?: Yes

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    The crew arrived on time, they put rugs to avoid bringing dirt into my house, all of them were very polite, and respectful, also patient with my dogs. The replacement time was incredibly fast. At the end the young man explained everything I need to know for my system to run smoothly. I would highly recommend Horizon to my neighbors and friends. Thank you very much. Excellent service.

    Was this review helpful to you? Yes   No

    Feedback: 1 negative
  16. Jerry R. says:
    City: PennsGrove State: NJ Type of Service: Repair Recommend Horizon?: Yes

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    Mr. Wilkins was very very professional, once he arrived and was able to look at the unit, he explained to me what was needed, he made the calls needed to get the parts and make the repairs. The overall process was quick and painless, “as the saying goes”. Great Job!!

    Was this review helpful to you? Yes   No

    Feedback: 1 negative
  17. diane stewart says:
    City: sicklerville State: NJ Type of Service: Repair Recommend Horizon?: Yes

    my technician today was George Donges
    he was a 5 star man all around friendly and courteous very helpful if I decide to get the repair I will be requesting him again
    Thank you George for making bad news bearable . You were kind and empathic to the situation you are an asset to the organization.

    Was this review helpful to you? Yes   No

    Feedback: 1 negative
  18. Emily Van Vlack says:
    City: Newark State: DE Type of Service: Maintenance Recommend Horizon?: Yes

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    Technician Geoff came out to my house in a timely manner, explained the inspection of my furnace, showed my the capacitor that was having problems and patiently described billing and service contract. Geoff also explained the two discounts that I ended up using. I’m very happy with the level of service provided by Horizon.

    Was this review helpful to you? Yes   No

    Feedback: 1 negative
  19. Sean Goodwin says:
    City: Voorhees State: NJ Recommend Horizon?: Yes

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    He was very professional , friendly and helpful. I heard a very loud popping sound and didn’t know what it was. He was very patient and checked everything he could to find out what it was. I would recommend him to others.

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    Feedback: 1 positive, 1 negative
  20. Peggy Harper says:
    City: North Wales State: PA Type of Service: Repair Recommend Horizon?: Yes

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    Called Horizons Sunday evening for a non-emergency problem with backup heat not coming on and the technician was there at 8am Monday morning! DJK called at 7am to inform 8am arrival time. Don was so professional, patient, competent, courteous and he fixed the problem. As my experience has been with all of the technicians, he patiently answered questions not connected with the problem but with the heat pump in general. Heat pump was installed two years ago and it’s so reassuring to know the service is there and rapid!

    Was this review helpful to you? Yes   No

    Feedback: 1 negative
  21. FRANK says:
    City: WILMINGTON State: DE Type of Service: Repair Recommend Horizon?: Yes

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    James G was very professional courteous and knowledgeable of the work he did.Very efficiently very prompt good job.

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    Feedback: 1 negative
  22. Barbara Glenn says:
    City: Coatesville State: PA Type of Service: Repair Recommend Horizon?: Yes

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    Robert the Horizon technician was so friendly and such a sweet person. He was very knowledgeable and efficient and took care of everything. He even made sure my house was getting warm again before he left. I highly recommend Horizon Services and if you ever need a HVAC technician, I hope you are fortunate enough to get Robert to service your equipment.

    Was this review helpful to you? Yes   No

    Feedback: 1 negative
  23. Susan Jones says:
    City: Magnolia State: DE Type of Service: Maintenance Recommend Horizon?: Yes

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    Jason P. was very professional the minute he walked in the door. He assured us that he would do whatever it took to get us up and running again (we had no heat due to another technician breaking a part) Although we weren’t happy about the situation, it was addressed and taken care of in a very professional and caring matter. Unfortunately, the break happened after hours, couldn’t get parts, so he left us with space heaters for the night, worked out fine and then was back to the house before 9 the next morning and completed the job. Will definitely be using Jason again.

    Was this review helpful to you? Yes   No

    Feedback: 1 negative
  24. Fran Peterson says:
    State: NJ Type of Service: Maintenance Recommend Horizon?: Yes

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    Ken A was very professional very respectful explained what he was going to do and what was needed the work area was just as he found it will most likely request his service again

    Was this review helpful to you? Yes   No

    Feedback: 1 positive, 1 negative
  25. George Armstrong says:
    City: Souderton State: PA Type of Service: Maintenance Recommend Horizon?: Yes

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    EDE was very friendly, courteous, and professional. He efficiently went about his job. Five star rating.

    Was this review helpful to you? Yes   No

    Feedback: 3 positive, 1 negative

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