Heating

Average Ratings (5775 Reviews)
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At Horizon Services, superior customer service is the cornerstone of The Horizon Difference. When we dispatch an HVAC technician out to your home, we want YOU to be 100% satisfied with the experience.

Since we were founded, we have encouraged prospective customers to seek out the opinions and recommendations of our many satisfied customers. The many positive customer reviews we have received are the prime reason for our success…and the few negatives we have received have helped us improve.

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6,257 Reviews of “Heating”

  1. Deborah Allender says:
    City: Middle river State: MD Recommend Horizon?: Yes

    Tech was very good in checking my furnace. He also went the extra mile to explain how important necessary venting is. He also explained what I needed to do to replace our air conditioner. I highly recommend Horizon

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  2. Anonymous says:
    City: Mount Laurel State: NJ Type of Service: Maintenance Recommend Horizon?: Yes

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    The entire process was flawless and technician (Tyler) was outstanding. Will definitely use every year for service, air conditioning too.

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  3. Sylvia Matthews says:
    City: Baltimore State: MD Type of Service: Repair Recommend Horizon?: Yes

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    I had the pleasure of being serviced by an awesome technician by the name of Dan Creasy. He was very congenial! He provided insight to the issue(s) the heating unit was experiencing in full detail. He was extremely knowledgeable and very helpful with all existing questions. He explained the option(s) with purchase of the heating filter my unit would require to be serviced. I look forward to his return!

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  4. Peter Seaborg says:
    State: DE Type of Service: Maintenance Recommend Horizon?: Yes

    Mike was helpful and knowledgeable. I fully expected he would probably try to sell me on a new system. Instead he recommended few small repairs

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  5. Mark says:
    City: Marriottsville State: MD Type of Service: Repair Recommend Horizon?: Yes

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    Olakunle was awesome, courteous, quick and fixed the problem!

    Great experience!

    Was this review helpful to you? Yes   No

  6. Kim Valentine says:
    City: Newark State: DE Type of Service: Repair Recommend Horizon?: Yes

    GJW did a great job for us today when he serviced our heat pump heating problem. He was respectful, efficient and very professional. He diagnosed the problem quickly and and walk me through several options

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  7. Dr. Connolly says:
    City: Glassboro State: NJ Type of Service: Repair Recommend Horizon?: Yes

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    This company and its employees are amazing! Very honest, friendly repair professionals. They come out the same day. I needed a new inducer fan a month ago, the professional e-mails the stock person to find out if it is in stock, which it was, and the company sends it directly out via Uber. Just amazing. The guy who came today was so kind, just wonderful. Seems the problem was something very simple, which he fixed at no charge to me. I joined their Priority Partner Plan and feel I have some comfort in being a member. Thank you, Horizon and David!

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  8. Portia says:
    City: sicklerville State: NJ Type of Service: Maintenance Recommend Horizon?: Yes

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    My tech Ken was very professional with his work and mannerism. He explained what he was going to do before doing it. Very nice person you have working for your company.

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  9. Holly Brooks says:
    City: Ardmore State: PA Type of Service: Replacement Recommend Horizon?: Yes

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    Todd Smith came to replace an old oil heater with a new gas unit.
    As are most all Horizon employees, he was personable, professional and informative. Since this was a conversion, Horizon has the old oil tank removed as well. I really appreciated the time Todd and his assistant took to thoroughly bleed the radiators. Three days in, my heat is much more even in the house, due to their efforts. Thanks Todd!

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  10. Holly Brooks says:
    City: Ardmore State: PA Type of Service: Replacement Recommend Horizon?: Yes

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    Horizon’s technician found my oil heater had a cracked heat exchanger and was not repairable. John Belbin came out the same day to inform me of my options and explain the process. We agreed that this was the time to convert to a gas heater, as I already had a gas line to the home. And they arrange to have the oil tank removed the same day! (This will be significant when I sell the house in the future.) Horizon’s people are well informed, patient and they will work with you for as long as you need. John was exemplary. Thank you!

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  11. Gary Ewen says:
    State: DE Type of Service: Replacement Recommend Horizon?: Yes

    Tom was a great work man, very polite and understanding.

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  12. P. Smith says:
    City: conshohocken State: PA Type of Service: Repair Recommend Horizon?: Yes

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    Jason did a great job in determining the problem and making the repair. Thanks!

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  13. Connie Murray says:
    City: West Chester State: PA Type of Service: Replacement Recommend Horizon?: Yes

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    This was the first time I have worked with Horizon and my total experience was 100% first class. I was treated as a valued customer from my initial contact all the way through the process. I was given complete information on our current system and what it would take to fix it as well as on a new system that would meet our needs; I never felt any pressure for either the service or sales rep. Our new system was installed the next morning by two extremely professional reps; they arrived on time, explained their process and how long they expected it to take; kept me informed throughout the installation and finished when they said they would. Great experience, very happy with our new system and I would definitely recommend Horizon to anyone needing help with their heating issues.

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    Feedback: 2 negative
  14. O'Brien says:
    City: Blackwood State: NJ Type of Service: Maintenance Recommend Horizon?: Yes

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    Robert Reixeria was our HVAC service tech on our heater. He was prompt, cheerful, knowledgeable,courteous and very helpfulness! He was excellent in explaining things to us left us with a feeling of being cared about!
    An excellent personal with a people person attitude.

    Was this review helpful to you? Yes   No

    Feedback: 1 positive, 2 negative
  15. Eric Ahlstrom says:
    City: Elkridge State: MD Type of Service: Replacement Recommend Horizon?: Yes

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    While the price was good the main selling point for me was the tech Chris Bonnell. He is very knowledgeable and obviously likes what he does.

    I got a good feeling from him after he described how the work would be done. I ended my search and contacted Horizon to schedule my service.

    Highly recommend.

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    Feedback: 1 positive, 2 negative
  16. Holly Brooks says:
    City: Ardmore State: PA Type of Service: Repair Recommend Horizon?: Yes

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    Michael Biasiello came to see what was wrong with my heater. He is one more high quality technician dispatched by Horizon. Except for learning that my heater was irreparably compromised, I was completely satisfied with Michael’s visit. He was patient, empathetic and totally professional.

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    Feedback: 2 negative
  17. Carla Shipman says:
    City: Middletown State: DE Type of Service: Maintenance Recommend Horizon?: Yes

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    We would like to thank Ryan Burns for the great customer service. He was very professional and knowledgeable. He has a such a great attitude. Any questions we had he was able to answer or steer us in the right direction. Thanks Horizon.

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    Feedback: 2 negative
  18. John Pettinato says:
    City: Montgomeryville State: PA Type of Service: Replacement Recommend Horizon?: Yes

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    We woke up one morning to no heat and a blank thermostat. That’s when worry set in. We called Horizon and they were able to get a technician out the next day. He diagnosed the problem and gave us our options. We were set up with a consult appointment. Clay M. came out at 7:00 pm, a time that was convenient for us. He walked us through our options and was very knowledgeable. He listened, took his time, and didn’t rush and sell us something. Our worries subsided. We decided on a new system. Clay M. is fantastic and caring! He went above and beyond for our family, and we will be forever thankful! We will recommend Horizon to friends and family!

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    Feedback: 2 negative
  19. Donna says:
    State: NJ Type of Service: Maintenance Recommend Horizon?: Yes

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    My Horizon technician was very knowledgeable, personable, professional and prompt.

    Was this review helpful to you? Yes   No

    Feedback: 2 negative
  20. Brian S. says:
    City: Cherry Hill State: NJ Type of Service: Replacement Recommend Horizon?: Yes

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    I was very pleased with the completed services and value of the work. Jared F. was professional and extremely knowledgeable about the various products and overall system. Would absolutely call Horizon for future home service needs.

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    Feedback: 2 negative
  21. Angela Glover says:
    City: Newark State: DE Type of Service: Maintenance Recommend Horizon?: Yes

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    Jose was a pleasure. He arrived on time and was very knowledgeable and professional. Jose answered all our questions and concerns.

    Was this review helpful to you? Yes   No

    Feedback: 2 negative
  22. Elizabethpittstolin says:
    City: Mt laurel State: NJ Type of Service: Repair Recommend Horizon?: Yes

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    We had 3 technician at our home they all were excellent
    They were : Dan DiMaio
    Ken Atzert
    Omar Wilkins all were really great they explained everything were very courteous and very presentabled

    Was this review helpful to you? Yes   No

    Feedback: 2 negative
  23. Barbara Ianelli says:
    City: Havertown State: PA Type of Service: Maintenance Recommend Horizon?: Yes

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    Amazing work and technique ART was one of the best Horizon men ever. Keep up the good work 👍🏻

    Was this review helpful to you? Yes   No

    Feedback: 1 positive, 2 negative
  24. YVONNE says:
    City: NORRISTOWN State: PA Type of Service: Maintenance Recommend Horizon?: Yes

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    FRANK WAS VERY PROFESSIONAL

    Was this review helpful to you? Yes   No

    Feedback: 2 negative
  25. Sandy Rogan says:
    City: Fairless Hills State: PA Type of Service: Maintenance Recommend Horizon?: Yes

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    My technician Juan Esquilin did a great job. He is very professional. So nice to know people still care and like what they do. A real plus for the company.

    Was this review helpful to you? Yes   No

    Feedback: 1 positive, 2 negative

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