Plumbing

Average Ratings (5473 Reviews)
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At Horizon Services, superior customer service is the cornerstone of The Horizon Difference. When we dispatch a plumbing technician out to your home, we want YOU to be 100% satisfied with the experience.

Since we were founded, we have encouraged prospective customers to seek out the opinions and recommendations of our many satisfied customers. The many positive customer reviews we have received are the prime reason for our success…and the few negatives we have received have helped us improve.

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Prior to publication, Horizon Services ensures that all customer conversations are both credible and relevant. Horizon Services reserves the right to not post any materials that fall into any of the following categories and may have removed any materials that: Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others or publish, post, distribute or disseminate any defamatory, infringing, obscene, indecent, misleading or unlawful material or information.

5,874 Reviews of “Plumbing”

  1. Sandy says:
    City: Plymouth meeting State: PA Type of Service: Repair Recommend Horizon?: Yes

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    Great service. Joe was a pleasure to have in my home.

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  2. blythe says:
    City: Bryn Mawr State: PA Type of Service: Replacement Recommend Horizon?: Yes

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    Thanks so much to Joe Valerio and Thomas for installing new washer valves. Work very neatly and efficiently done. They are very professional.

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  3. Gerald Keller says:
    City: Wilmington State: DE Type of Service: Maintenance Recommend Horizon?: Yes

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    Gerald Keller – Great service Kenneth was very professional unblocking sewer line. Left area very clean great job.

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  4. Benjamin Sacks says:
    City: Reisterstown State: MD Type of Service: Repair Recommend Horizon?: Yes

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    Mike S. was our service man today. He diagnosed the problem with the faucet, and repaired it quickly. He was professional, and arrived when promised. I would recommend this company in the future for our plumbing needs. Thank you Horizon Services for hiring great service people who are customer oriented.

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  5. Dominic Kralle says:
    City: Radnor State: PA Type of Service: Repair Recommend Horizon?: Yes

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    Upon arrival, Dominic’s very pleasant and friendly manner impressed us very much. He quickly diagnosed the problem with a recently installed toilet and repaired it. Next he diagnosed the problem of a leak from an outdoor faucet, explained to us what needed to be done and the cost of repair. We gave him the go ahead and within a short time the wok was completed. He left all work areas clean and neat.
    The next time, we have a plumbing problem, we will request Dominic
    Kralle.

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  6. Nancy says:
    City: Dover State: DE Type of Service: Replacement Recommend Horizon?: Yes

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    Have used horizon for years. Very responsive and provide the service they advertise. Technicians are all very professional. Shawn installed a new water heater. He took the time to explain everything, installed the heater same day and definitely displayed the qualities I have come to expect from horizon techs. Thanks

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  7. Anne Williams says:
    City: Kennett Square State: PA Type of Service: Repair Recommend Horizon?: Yes

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    Ryan and his partner arrived on time, located the issue, repaired the problem and gave a thorough explanation as to what caused the problem and gave us some “hints” moving forward for a little used bathroom to forestall additional problems. We were so impressed that we purchased the 18 month priority partner plan. Wonderful experience and a great example of quality representatives!!!

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  8. Philip Matarese says:
    City: Wilmington State: DE Type of Service: Repair Recommend Horizon?: Yes

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    My appointment was scheduled between 10-2 on Wednesday January 4th. I received a call @ 9:00 AM and was asked if it was ok if the technicians showed up early ? They didn’t just show up, I was asked first…..I liked that. Keith K. and his partner Joe showed up 20 minutes later. Introductions took place outside,and foot protectors were put on just inside the front door. For a moment I felt like I was in one if your TV commercials. These guys were professional and informative. They did nothing until it was explained to me and the “what if’s” if problems came up along the way. I would recommend Horizon to anyone.

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  9. Patricia says:
    City: Smyrna State: DE Type of Service: Repair Recommend Horizon?: Yes

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    We had a leak in the shower at our residence and called Horizon. Wayne Hamm was the plumber who provided service at my residence. He was very professional, knowledgeable and personable. He provided an estimate on the work that we needed to have done as well as explaining the procedures. Afterwards, Wayne completed the work in no time. He was very quick and did a great job! We highly recommend him and your company to our friends and neighbors.

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    Feedback: 1 positive, 1 negative
  10. Karen Manin says:
    City: Voorhess State: NJ Type of Service: Replacement Recommend Horizon?: Yes

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    John Smitheman was very professional and pleasant. On time and now faucet handle works great.

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  11. Anonymous says:
    City: CLYMONT State: DE Type of Service: Maintenance Recommend Horizon?: Yes

    Helpful and new what he was doing. Cleaned up well and did a nice job. Arrived early that expected, very professional .Thanks Kenneth.

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  12. yavaphiva says:
    City: Washington Crossing State: PA Type of Service: Replacement Recommend Horizon?: Yes

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    After my first very positive experience with Horizon, I called them again. Same experience the second time. The woman n the phone was very friendly. Greg came and within 10 min diagnosed the problem (leaking toilet) and discussed the different options I had to fix it. He had everything needed (a new toilet) on his truck – the office had told me that, but I guess seeing is believing. He found another small problem and again discussed options. He is very knowledgeable and I was impressed by the cleanliness. I keep recoomending Horizon to my friends due to my 2 positive experiences this year.

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  13. yavaphiva says:
    City: Washington Crossing State: PA Type of Service: Repair Recommend Horizon?: Yes

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    When I found water dripping from the kitchen ceiling, I called Horizon. Within one hour (as predicted by the woman responding to my call), Greg came. He did a very thorough inspection and diagnosed the issue. He responded to questions and was very courteous and professional.

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  14. Anonymous says:
    City: new castle State: DE Type of Service: Repair Recommend Horizon?: Yes

    hris was very good and his work was professnial.

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  15. Keith.B. says:
    City: yeadon. State: PA Type of Service: Repair Recommend Horizon?: Yes

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    Made my call at 8 am on a Thursday and was greeted by a friendly receptionist. Excitement in her voice. Service man Keith along with Joe arrived at time quoted. Call Explained problem and steps needed to make repair. Very pleased with service , Will use again fi needed. Will recommend Horizon. And they do wear the booties to protect homeowners floors :) .

    Thank you,
    Keith B.

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  16. LARRY ATTARDI says:
    City: WILLIAMSTOWN State: NJ Type of Service: Replacement Recommend Horizon?: Yes

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    Thanks Horizon.

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    Feedback: 1 positive
  17. Buzz Beckwith says:
    City: Malvern State: PA Type of Service: Repair Recommend Horizon?: Yes

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    I called my friend Wayne at 11pm at night and asked what to do when my basement was flooding? he told me to call Horizon right away.

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    Feedback: 1 positive
  18. Amy says:
    City: voorhees State: NJ Type of Service: Repair Recommend Horizon?: Yes

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    Sean was very courteous and professional. Explained situation clearly. Also cleaned up thoroughly.

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    Feedback: 2 positive
  19. Karen C says:
    City: Hockessin State: DE Type of Service: Maintenance Recommend Horizon?: Yes

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    Tony V was my HVAC tech and he was great. He was very knowledgeable and explained everything very well. I have to say his professionalism and courteous personality is a direct reflection of this wonderful company!
    I signed up for the maintenance plan bc I was so impressed with this company.

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    Feedback: 1 positive
  20. george P. says:
    City: Jenkintown State: PA Type of Service: Maintenance Recommend Horizon?: Yes

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    George was the technician assigned to service our heater. He arrived on time, was friendly,and explained exactly what he was going to do.He was open to all questions. If further work is ever needed I would most definitely ask Horizon to send him back I would recommend Horizon to my friends and would definitely tell them to ask for George.

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    Feedback: 1 positive
  21. Greg says:
    City: Reisterstown State: MD Type of Service: Repair Recommend Horizon?: Yes

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    Chris did a great job assessing our water heater problem. He took time to explain our options. He is professional, very knowledgeable and courteous. We highly recommend Chris for future repairs.

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    Feedback: 2 positive
  22. Sharon Bane says:
    City: Paoli State: PA Type of Service: Repair Recommend Horizon?: Yes

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    Your plumbers were just here and did a really good job.. They were both very nice and did their job quickly and well..

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    Feedback: 1 positive
  23. Forrest Bradley says:
    City: Dover State: DE Type of Service: Repair Recommend Horizon?: Yes

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    Shawn arrived at our resident at 8:00am – right on time. The repair we had was a very minor one. I really just wanted to replace an old valve on a toilet but I couldn’t figure out where the water pump was. Shawn not only showed me where the water pump was, but concurred that my solution to fix the toilet was correct. He also provided instructional services as to how he would fix the shower noises that we were having upstairs. I elected to try and do it myself after he provided general guidance. He was extremely easy to understand and completely professional. If I were to recommend Horizon, I would tell neighbors to recommend Shawn by name!

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    Feedback: 1 positive
  24. Harolyn says:
    City: Columbia State: MD Type of Service: Repair Recommend Horizon?: Yes

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    Horizon was contacted because of a plumbing problem another company was unable to locate. Water could be heard softly and slowly dripping from a pipe between the walls..
    Chris was the technician assigned to service our home. He arrived promptly. He was friendly and open to the questions we asked before he began the work. He was professionally competent and technically skilled to diagnose, locate and repair the problem. He also advised us to be pro-active in getting additional work done to prevent future problems because of the age of our home.We are considering his advise and will ask Horizon to send him back when we’ re ready.
    He was respectful of our home-cleaning the area he worked in.
    Chris is a 5 star professional. I will recommend your firm to my friends and tell them to ask for Chris.

    Was this review helpful to you? Yes   No

    Feedback: 2 positive

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