Sewer & Water

Average Ratings (403 Reviews)
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At Horizon Services, superior customer service is the cornerstone of The Horizon Difference. When we dispatch a sewer technician out to your home, we want YOU to be 100% satisfied with the experience.

Since we were founded, we have encouraged prospective customers to seek out the opinions and recommendations of our many satisfied customers. The many positive customer reviews we have received are the prime reason for our success…and the few negatives we have received have helped us improve.

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428 Reviews of “Sewer & Water”

  1. Joe Taylor says:
    City: west chester State: PA Type of Service: Repair Recommend Horizon?: Yes

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    Just wanted to thank drain tech. Jason Firein, Audubon, PA, he unclogged my mom’s drain on a saturday morning, did an awsome job, she is a senior citizen and he was very professional, thank you very much.

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  2. Jeffrey Foster says:
    City: Marlton State: NJ Type of Service: Repair Recommend Horizon?: Yes

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    The service was outstanding, the technician was early waiting out side does not get any better than this! He was very knowledgeable and efficient and would recommend Gregory Haws any day of the week simply (outstanding)!

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  3. Janice says:
    City: Wilmington State: DE Type of Service: Repair Recommend Horizon?: Yes

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    They do stand by their warranty. On a Tuesday found that my sewer had backed up in my basement, they came right out. They needed to dig up my front yard, I thought it would be a nightmare. Boy was I wrong! With guests coming on Saturday I needed to be able to use the water. They had everything back to normal before my guests arrived, and even had a cleaning service come out and clean up my basement. What a wonderful experience from start to finish. All of the company employees were informative and polite, from the first phone call to the gentlemen that came out and had to dig up the yard. I can’t say enough about these guys. THANK YOU THANK YOU THANK YOU

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  4. Tabitha Opio says:
    City: Wilmington State: DE Type of Service: Replacement Recommend Horizon?: Yes

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    Woke up the day after Thanksgiving to no hot water. Called the number on the tank which turned out to be Horizon. They were very nice and quickly got me a technician. Ryan showed up quickly, put on booties, ask me some questions and then explained the plan of action. He was very patient in waiting for my decision as I was trying to communicate with my husband at work. He kept the work area clean and worked quickly. We now have hot water again thanks to Ryan and Horizon.

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  5. Douglas Hunt says:
    City: Newark State: DE Type of Service: Repair Recommend Horizon?: Yes

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    In late Oct, we discovered a leak in our sewer line. We immediately called Horizon and a serviceman was there within the hour. Work crews were out the next day to begin repairs to not only our sewer line, but also a breakage in our water line. Even though both repairs took three days to complete, all the workers were extremely caring, personable and extremely professional. We were most impressed with the way that they were extremely careful and respectful to our property itself. Special thanks go out to Jimmy Edwards and his crew, and Joe Cataldi and his crew ( esp Craig Laudien ). We cannot praise these people enough. Horizon has also replaced our heater, AC, and hot water heater and again nothing but positives to the servicemen who have done the maintenance. We will continue to highly recommend Horizon Services to anyone needing plumbing or heating repair or replacement.

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  6. R. Falcone says:
    City: Broomall State: PA Type of Service: Maintenance Recommend Horizon?: Yes

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    Our main sewar line was clogged and could not use toilets and showers. Jayson arrived before 10AM on Sunday Nov 23, as promised. He listened to the problem and then explained his plan to me. Jayson was very neat and clean;used several clean tarps and boots on his shoes. He worked for over 2 hours to unclog my line. He ran a 100 foot cable to the street and did not stop until the line was clear.

    Jayson is an asset to Horizon. Great young man; very professional. He explained what was causing the problem and possible long term solutions to me.
    I would definitely use Horizon again. I only wish Jayson was assigned to Delaware County; He is assigned to Bucks County but was on call for Sunday. He was terrific!! On a scale of 1 to 10, 10 being the best, I would rate Jayson an 11!!

    The woman who took my initial call on Saturday, Christine – Thank you for help scheduling the work!! Happy Thanksgiving to the Horizon staff.

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  7. vincent perrone says:
    City: Southamptom State: PA Type of Service: Maintenance Recommend Horizon?: Yes

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    Jayson was on-time and very professional. He did a great job explaining the issue and trying to remediate the problem. This was the second time he was out to the house and both times he was equally professional and helpful.

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    Feedback: 1 negative
  8. Brandie Biddy says:
    City: Elkton State: MD Type of Service: Repair Recommend Horizon?: Yes

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    We were having some water pressure issues. I called Horizon Monday evening and they had us scheduled for first thing Tuesday morning. Zach and Mike where awesome! Turned out we just needed some bits replaced on our well pump. The work was done in a very timely manner. Zach and Mike were very professional and friendly. This was my first experience with Horizon and I’ll never call anyone else. Thank you!!

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  • Delware Best in the Businesss Award 2009
  • North American Technician Excellence