Sewer & Water

Average Ratings (486 Reviews)
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At Horizon Services, superior customer service is the cornerstone of The Horizon Difference. When we dispatch a sewer technician out to your home, we want YOU to be 100% satisfied with the experience.

Since we were founded, we have encouraged prospective customers to seek out the opinions and recommendations of our many satisfied customers. The many positive customer reviews we have received are the prime reason for our success…and the few negatives we have received have helped us improve.

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518 Reviews of “Sewer & Water”

  1. Paul Zulick says:
    City: Media State: PA Type of Service: Repair Recommend Horizon?: Yes

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    We had an outside water line freeze and break over this past winter. I called Horizon on the morning of 4/13/17 to request an appointment for the repair. I was told I would receive a call to schedule the appointment. Within two hours, I received a call asking if we could have the repair done that day in the afternoon. Wow. Inside of an hour, your folks, Patrick Aitken and his assistant, appeared and handled the repair in short order, even explaining to me how to avoid the inevitable freeze-thaw-crack cycle of winter for our outside pipes in the future. This is the second time I have called Horizon for help and I remain thoroughly impressed and convinced your firm is absolutely what it claims to be: the best around for our plumbing and heating needs.

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  2. Gregory Cope says:
    City: Schwenksville State: PA Type of Service: Replacement Recommend Horizon?: Yes

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    The sewer line in my old stone farmhouse had backed up so I hired Horizon to clean it out and do a video inspection. My sewer system consisted of approximately 150 feet of 80-100 year old cast iron pipe running from the original 1832 house to a public sewer line; 20 feet of a cast iron lateral line running from an addition added in 1957 to the original cast iron pipe; and a 30 feet PVC lateral also connected to the original cast iron line in 2003. Based on the age and observed condition of the cast iron pipe I decided to have it replaced. I hired Horizon Services to do the job using their pipe bursting technique. The quote I received was reasonable and the services I received exceeded all my expectations. The Dig Crew arrived on time, developed an amended plan of action and executed their new plan professionally. The final plan involved pulling ~ 150 feet of new HDPE pipe through the existing cast iron pipe; replacing the 20′ section of cast iron lateral line using PVC and traditional trenching techniques; and reconnecting the existing PVC lateral to the new HDPE line. Much to my surprise, the job was completed in one day and at quoted cost. I made a short video to document the repairs and express my appreciation to Horizon Service’s outstanding Dig Crew: Everest, Ruben, George and Mike for a Job Well Done! I intend to share it with them when they return for the final yard clean up.

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  3. Jayne Burket says:
    City: Essington State: PA Type of Service: Repair Recommend Horizon?: Yes

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    Excellent service, prompt response! Mike Jarman was very professional and explained thinks so I could understand. He took care with our floors, cleared our drain and replaced our toilet in no time at all. You have a customer for life!

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  4. Linda V. Ricketts says:
    City: Westampton State: NJ Type of Service: Repair Recommend Horizon?: Yes

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    I had the pleasure of meeting Dave Kain on 21Mar 17. Upon his arrival, he successfully troubleshot my drainage problems and sprang into action to get the jobs done. He went above and beyond to ensure repairs were completed correctly, leaving me at ease and confident that the right technician responded to my needs. Dave is a great asset to your Horizon team. Thank you.

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  5. Deb Hilbert says:
    City: Springfield State: PA Type of Service: Repair Recommend Horizon?: Yes

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    Mike Boyes did a great job. He arrived within the window we were given on what time he would arrive, solved our problem in about an hour or so. He was polite and knowledgeable. I would call Horizon again if the need arises.

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  6. Anonymous says:
    City: Springfield State: PA Type of Service: Repair Recommend Horizon?: Yes

    We had to call for service on a Saturday. We were told our technician would arrive between 2 and 6. Mike Boyes arrived in that window and solved our problem in about an hour. He was knowledgeable and polite. I would recommend Horizon Services.

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    Feedback: 1 negative
  7. rose lopez says:
    City: cinnaminson State: NJ Type of Service: Repair Recommend Horizon?: Yes

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    technician came on time did an excellent work he found the problem quickly and explained us so good and he did his work professionally

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  8. Scott Sapperstein says:
    City: Exton State: PA Type of Service: Maintenance Recommend Horizon?: Yes

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    Excellent service, arrived on time, completed work quickly

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  9. Patti Gilbride says:
    City: Pennsauken State: NJ Type of Service: Repair Recommend Horizon?: Yes

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    Technician was professional and super helpful in walking us through our situation and potential outcomes. Great at managing our expectations. Especially like that Horizon charges the same day or night – definitely sets you apart from the competition!!

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  10. Tina Hooper says:
    City: Hatfield State: PA Type of Service: Repair Recommend Horizon?: Yes

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    Billy was very professional and knowledgeable.

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    Feedback: 1 positive
  11. Montez Hardy says:
    City: West Berlin State: NJ Type of Service: Maintenance Recommend Horizon?: Yes

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    Steven Stone was very courteous and knowledgeable.

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  12. Marika Garito says:
    City: Willow Grove State: PA Type of Service: Replacement Recommend Horizon?: Yes

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    We had a leak coming from our water heater and another technician came out about 2 weeks beforehand and replaced a part on the heater. The leak returned and so we had to call again and this time Victor came out. Long story short we actually needed to replace the water heater and add a pressure gauge which involved cutting a piece out of our dry wall in our powder room. We had had a pipe burst in that room last year and had to renovate the whole room. Needless to say this was upsetting news, especially since we had already had you out for the same issue 2 weeks prior. But Victor seemed genuinely upset for us and did everything he could to help soften the blow. We really appreciated his work and left everything as clean as could be.

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  13. Ruth Mendoza says:
    City: Pennsauken State: NJ Type of Service: Replacement Recommend Horizon?: Yes

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    Sean did a great job, explaining what he was going to do and upon completion, showing what had been done. He also pointed out the necessity of my needing to replace the main shutoff valve for my water because of its age. He provided an estimate upon my request, then later provided the actual cost of such replacement. It is refreshing to have a responsive, caring professional to deal with during a stressful time for me.

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    Feedback: 1 positive
  14. Mike Elser says:
    City: Plymouth Meeting State: PA Type of Service: Repair Recommend Horizon?: Yes

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    Chris came out after a few not as successful attempts at clearing our sewage line. He listened to our concerns and took the time to clear out the line a few times. Everything seems to be running smoothly again.

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    Feedback: 1 positive
  15. Mike Cohen says:
    City: Warminster State: PA Type of Service: Repair Recommend Horizon?: Yes

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    I thank Jeff Arnold for his work in trying to clear a drain. he worked hard, explained everything as he was going along. I would request him again if ever needed. Compliments too to Horizon. True to your word in every way. Everything was as advertised. Thank you!

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  16. Jeff Dayno says:
    City: Upper Dublin State: PA Type of Service: Repair Recommend Horizon?: Yes

    I just sent in 2 reviews for a drain pipe clean out job then a drain pipe repair service but got the codes mixed up on your technicians. The first one on the clean out of the pipe was done by Jeff Arnold (but I incorrectly put in SPB) and the drain pipe repair was done by Steve Bartos (but entered JMA) for the code. Please note that both of them did a great job but wanted to make sure that Steve was recognized for his exceptional service. Thanks.

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    Feedback: 1 negative
  17. Jeff Dayno says:
    City: Upper Dublin State: PA Type of Service: Repair Recommend Horizon?: Yes

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    Excellent service! Jeff was very punctual, visualized our drain pipe, quickly identified the problem, then went to work putting the crew together to have it fixed the next day. The problem was right where he marked it for the crew and then they did a great job repairing it. A great display of teamwork excellent customer service by Horizon. Jeff represents the company extremely well!

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  18. Jeff Dayno says:
    City: Upper Dublin State: PA Type of Service: Repair Recommend Horizon?: Yes

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    Technician did an excellent job of diagnosing the problem and informing me all along. Was courteous and professional. Was able to fix drain problem and identify next steps that were needed. Only issue was a small leak from toilet valve after he removed it for access to drain pipe then replaced it at end of job.

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