Sewer & Water

Average Ratings (469 Reviews)
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At Horizon Services, superior customer service is the cornerstone of The Horizon Difference. When we dispatch a sewer technician out to your home, we want YOU to be 100% satisfied with the experience.

Since we were founded, we have encouraged prospective customers to seek out the opinions and recommendations of our many satisfied customers. The many positive customer reviews we have received are the prime reason for our success…and the few negatives we have received have helped us improve.

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499 Reviews of “Sewer & Water”

  1. Bob Brown says:
    City: Newark State: DE Recommend Horizon?: Yes

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    A rep named Mike came to my door. Introduced himself and looked over my problem. He went to work and fixed the slow running drain I had. The price was what Mike quoted me and all was fixed in short order. I have used horizon services sevices several times and they have always done the job well..

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  2. Charles Hultberg says:
    City: Wilmington State: DE Type of Service: Maintenance Recommend Horizon?: Yes

    I liked how Horizon Services gave me a fixed price for the job before anyone came out to the house. Chris, our drain technician, was very courteous & acted in a very professional manner. I think Horizon should be proud they have Chris as an employee. He presents the company well. I would use Horizon again as well as recommend them.

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  3. Ken and Liz Miller says:
    City: King of Prussia State: PA Type of Service: Replacement Recommend Horizon?: Yes

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    I don’t have their cards, all I have is their first names. Matt, Everest and Ruben where there most of the day digging and replacing the trap in the front yard that connects the pipe to the house and the pipe that goes to the road. When they were done they filled the hole back in and stamped the earth down then seeded the ground. I have never seen a company take such care to put everything back. Even the little bobcat/backhow machine was on plywood so that the wheels would not chew up our lawn. They also did the hydro jet cleaning to the pipes- both to the road and to the house. They had a camera and let us know what they saw. They explained what we could do next and the guarantee it came with. They also told us if the gound settled to call them and they could come out one more time to fill more earth in and reseed again. There were two other guys earlier in the day when neither of us were there, but one of their names was Rob. I am 100% positive the other two guys did a fabulous job as well. Matt, Everest and Ruben thank you for all you did, thank you for explaining everything, thank you for the suggested next steps, thanks for working on a windy and cold day, thanks for waiting so long for the township inspector to arrive before you could fill the hole back in, thank you for doing an outstanding job, but most of all thank you for being kind and down to earth, you are a great group of guys. It’s wonderful to be able to shower, do dishes, do laundry and cleaning without the water backing up into the basement.

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    Feedback: 1 positive
  4. Fred says:
    City: Bryn Mawr State: PA Type of Service: Repair Recommend Horizon?: Yes

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    Chris did an outstanding job of clearing our drainage system. He was pleasant, courteous, and obviously well-trained and skilled at his job. I would recommend him, and Horizon, to friends and family.

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  5. Paul McShane says:
    City: Havertown State: PA Type of Service: Repair Recommend Horizon?: Yes

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    Jeff Arnold did a great job and was very professional. I would recommend him to anyone and everyone

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  6. Patricia Lupichuk says:
    City: Bensalem State: PA Type of Service: Repair Recommend Horizon?: Yes

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    Mike was very professional. He was informative and polite. I would recommend Horizon to friends and family

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  7. Joe R. Gallen says:
    City: Harleysville State: PA Type of Service: Maintenance Recommend Horizon?: Yes

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    The Horizon technician (Steve Bartos) arrived right on time at the scheduled 9 am time.
    Steve was very informative about the sewer line visual inspection that he performed, and he had very good advice as to how to proceed going forward. While in the basement, Steve noticed corroded washer line connections and suggested that these be replaced soon.
    The estimate for repairing the sewer seemed reasonable (Steve advised that they would also do the washer line connection job as part of the sewer line repair quote). I told Steve … Thanks you very much … As always I will get at least another quote before deciding how and with whom to proceed.
    I would recommend Horizon Services and Steve Bartos in the future.

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    Feedback: 1 positive
  8. David Balchiunas says:
    City: Aston State: PA Type of Service: Maintenance Recommend Horizon?: Yes

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    Technician was prompt, curteious, and knowledgeable.
    Everything was explained in a manner that was easy to understand and comprehend.
    The job from start to finish was completed in a timely fashion.
    The entire experience from phone receptionist, to service dispatch, to technician was first class.

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    Feedback: 1 positive
  9. Lydia Thomas says:
    City: Yeadon State: PA Type of Service: Replacement Recommend Horizon?: Yes

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    I received outstanding service from Mark Ricchiuti. He was very informative, friendly and eased my concerns with my sewage issue. I highly recommend this company for their services.

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  10. Leo Maloney says:
    City: Media State: PA Type of Service: Maintenance Recommend Horizon?: Yes

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    Mario Roca did an excellent job under very difficult circumstances. He demonstrated knowledge, and determination to clear out our sewer line. He even had to run the cable from under our sink as well as from the clean out pipe which is about 75 feet from the back of the house. He is a credit to your company. With employees like him, Horizon has to be successful.

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  11. Stacy Sas says:
    City: Essington State: PA Type of Service: Repair Recommend Horizon?: Yes

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    Thank Brian for being prompt, professional and getting the job done quickly and thoroughly. Excellent customer service.

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  12. Tony Schulte says:
    City: Eagleville State: PA Type of Service: Replacement Recommend Horizon?: Yes

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    Jeff Arnold was very professional and a nice guy, I enjoyed talking to him.

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  13. monica E says:
    City: Philadelphia State: PA Recommend Horizon?: Yes

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    Horizon did an amazing job. My husband and I were very nervous about what we were experiencing after purchasing a new home that we were in only 40 days and were hot with all these hidden surprises. Our water was turned off for 5 days. We had to find an honest & dedicated plumbing service quickly. I read ur reviews & made that call. I am impressed. They were on time, cordial, dedicated in getting work done & cleaned up afterwards. I’ve been sharing ur info with others. Great work!

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  14. Mark says:
    City: West Chester State: PA Type of Service: Repair Recommend Horizon?: Yes

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    Chris was great. On time, thorough, clean and knowledgeable. I would certainly useHorizon again

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  15. Mr. Thompson says:
    City: Sellersville State: PA Type of Service: Replacement Recommend Horizon?: Yes

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    Joe and Timothy did an outstanding job replacing our 12year old failing hot water tank.

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  16. Elizabeth Weaver says:
    City: Warminster State: PA Type of Service: Repair Recommend Horizon?: Yes

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    i was so happy with the service provided- he made me feel safe and he made sure everything was taken care.

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  17. Sherry Sisson says:
    City: westmont State: NJ Type of Service: Repair Recommend Horizon?: Yes

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    Even though my problem occurred Christmas Eve, the technician, Matt Wiesneiwski, came to the house within an hour of my call. Matt was very professional, asked questions and checked inside-the-house drain point to confirm the problem was with the sewer. He cleaned out the sewer from the outside, showed me what was removed, and explained how it was a more serious problem. Matt then called a supervisor regarding payment for the service, and a scheduler to get a camera truck to my location. The camera truck came within the hour. I appreciated Matt’s attention to detail, his personable interaction with me, and the concern he showed me. Without question, I would have him at my home again.

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  18. Sherry Sisson says:
    City: We State: NJ Type of Service: Repair Recommend Horizon?: Yes

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    On Christmas Eve, at my request, the technician who cleared my sewer called for a camera truck. Mark Ricchiuti arrived within an hour of that call. Mark explained what I was looking at on screen as the camera snaked through the sewer. He explained the serious nature of the problem, and outlined options for repair. At my request, Mark called his supervisor regarding pricing and billing for the major repair the sewer required. Mark explained what the work would involve and how it would proceed. I so appreciated Mark’s attention to detail, his kindness, and his making me feel secure in my decision. If I ever have another problem, I would, without hesitation, ask for Mark.

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    Feedback: 1 positive
  19. Michael Versak says:
    City: Pitman State: NJ Type of Service: Repair Recommend Horizon?: Yes

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    Your tech arrived before the scheduled time which was appreciated with a clogged main sewer line.He put a lot of effort to the job , which was rewarded with a large mass of roots. Cannot express how glad I am selecting Horizon Services , and have already recommended Horizon to family members and neighbors. From your techs to the staff who answer my phone calls , and your scheduling people, job well done !! Thanks.

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    Feedback: 1 positive
  20. BRIAN TETLEY says:
    City: LEVITTOWN State: PA Type of Service: Repair Recommend Horizon?: Yes

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    Jeff was prompt, professional and courteous. I will not hesitate to recommend Horizon Services to any family member or friend in need.

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    Feedback: 1 positive
  21. Julius Abiva says:
    City: Cherry Hill State: NJ Type of Service: Repair Recommend Horizon?: Yes

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    Steven was an awesome Technician. Extremely courteous and pleasant. He was very knowledgeable and gave me excellent recommendations for improvements. He worked hard to find the problem with my Sewer drain. I would definitely highly recommend him!

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    Feedback: 1 positive, 1 negative
  22. Maggie Jennis says:
    City: Mentua State: NJ Type of Service: Maintenance Recommend Horizon?: Yes

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    He was delightful and very friendly

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  23. Valerie Ray says:
    City: Willingboro State: NJ Type of Service: Maintenance Recommend Horizon?: Yes

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    I am very please with Horizon they arrived on time they fixed my service without any problem and the serviceman that I had his name is Matt he was excellent he explained all the issues that were all going on as well as the problem and how he repaired it Matt was very informative he did an excellent job as far as clean up

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    Feedback: 1 positive
  24. Robert Davis says:
    City: Newark State: DE Type of Service: Maintenance Recommend Horizon?: Yes

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    Chad was great explaining what we were seeing on the sewer cam and gave us choices on how to proceed from the results.

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