Sewer & Water

Average Ratings (439 Reviews)
Overall Rating
Value
Quality
Responsiveness
Punctuality
Professionalism

At Horizon Services, superior customer service is the cornerstone of The Horizon Difference. When we dispatch a sewer technician out to your home, we want YOU to be 100% satisfied with the experience.

Since we were founded, we have encouraged prospective customers to seek out the opinions and recommendations of our many satisfied customers. The many positive customer reviews we have received are the prime reason for our success…and the few negatives we have received have helped us improve.

View Customer Video Testimonials!

Read Customer Ratings and Reviews

Prior to publication, Horizon Services ensures that all customer conversations are both credible and relevant. Horizon Services reserves the right to not post any materials that fall into any of the following categories and may have removed any materials that: Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others or publish, post, distribute or disseminate any defamatory, infringing, obscene, indecent, misleading or unlawful material or information.

467 Reviews of “Sewer & Water”

  1. SEAN DORIS says:
    City: SOUTHAMPTON State: PA Type of Service: Maintenance Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    On day one 7-11-15 rich Salamak came out was very polite and very careful around my finished basement. However the clog in my drain was too far for his cable to clear. Rich made a second appointment for the next day for a second tech to come out. No charge for the first attempt. Day two Jeff Arnold came out and again was very polite and also very careful of my finished basement. Jeff was able to clear the drain after a long tedious time. He added a few extra feet of cable to finally get the clog cleared. Jeff then set up a camera tech for the next day. Both of these guys were outstanding I would recommend anyone to your company for any problems they may have. Very polite and very cautious with my property. Day three Matt Frame came out and again I was impressed with how they treated me my family and my home. Matt showed me the problem with my drain and gave me an estimate to have the problem corrected. To Horizon you can be proud of these gentleman can’t say enough about their professionalism. A model a lot of companies should copy Thanks again to all. Sean J. Doris

    Was this review helpful to you? Yes   No

  2. Mrs. Jene' and Robert Sokol says:
    City: Earleviille State: MD Type of Service: Replacement Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    I was on vacation with my grandkids, when I discovered my water heater was leaking. My husband was not with me at the time, so I was looking for water heater replacement/repair companies in the Cecil County MD area on my cell phone. I was hesitate to choose, as I am not familiar with anyone in MD, but I was familiar with the Horizon name from seeing their advertisments in New Jersey. I called the number at 8:30 pm, thinking I would have to leave a number for a call back, but to my surprise, someone answered the phone. The young lady was very helpful and went out of her way to find my exact location. (I was at a trailer park) She explained the process to me and arranged a technician to come to my house the next morning. The next morning, the service center called to confirm the time of the technician and Tony came out. Tony, our technician, was very nice and professional, wore booties each time he came into the house, even though we told him that it was not necessary. He went right to work, analyzing and explaining the situation to my husband and myself. The price was fair. Although we had to wait until the next day to have the water heater replaced, he was there the next day, first thing. He worked hard and was very professtional. There was no mess and everything was back in order by 12:30 ish. He reviewed the invoice and was very professional. I was so happy that I called Horizon. I would recommend them to anyone. He looked professional as well. Good job!

    Was this review helpful to you? Yes   No

  3. Teresa OConnor says:
    City: Ardmore State: PA Type of Service: Replacement Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    I was very pleased with the service I received from Vincent Williams, plumbing technician for Horizon.

    Was this review helpful to you? Yes   No

  4. cynthia six says:
    City: glen mills State: PA Type of Service: Repair Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Very professional, clean and knowledgeable– very pleased with service Thank You!

    Was this review helpful to you? Yes   No

  5. Mike Francis says:
    City: Wallingford State: PA Type of Service: Maintenance Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Thanks Horizon.

    Was this review helpful to you? Yes   No

  6. steve a says:
    City: east norriton State: PA Type of Service: Maintenance Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Jeff was awesome! Never had an issue with my water but I’m glad Horizon sent me the right guy for the job.

    Thank!

    Was this review helpful to you? Yes   No

  7. curtis frederickson says:
    City: willow grove State: PA Type of Service: Maintenance Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Chris Klein ,our plumber, was very nice. He explained every thing he was doing and explained our options.

    Was this review helpful to you? Yes   No

  8. William McHugh says:
    City: Warminster State: PA Type of Service: Repair Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Your technician was very helpful and kind. He was very patient and willing to answer any questions I had.

    Was this review helpful to you? Yes   No

  9. August Schlafly says:
    City: Wayne State: PA Type of Service: Maintenance Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Chris arrived 10 minutes BEFORE the scheduled appointment. He was courteous, professional, and explained the procedure for clearing the blocked drain. He is a pleasant young man who seemed knowledgable regarding our drain situation.

    Was this review helpful to you? Yes   No

  10. RICHARD ROSEN says:
    City: LEVITTOWN State: PA Type of Service: Replacement Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    WE HAVE WILLIAM LEUPOLD AS OUR TECHNICIAN. HE WAS ABLE TO GET THE JOB DONE QUICK & PROFESSIONALLY

    Was this review helpful to you? Yes   No

  11. frank cryan says:
    City: clementon State: NJ Type of Service: Maintenance Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    GREG SHOWED AT THE APPOINTMENT TIME> HE CLEARLY EXPLAINED WHAT THE PROBLEM WAS ,REPAIRED THE PROBLEM, AND DESRIBED WHAT WE COULD DO TO MINIMIZE THE PROBLEM IN THE FUTURE. HE IS AN OUTSTANDING REP FOR HORIZON SERVICES>

    Was this review helpful to you? Yes   No

  12. Linda Ricketts says:
    City: Westampton State: NJ Type of Service: Maintenance Recommend Horizon?: No

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Mike was awesome. The manner in which he conducted himself was impressive and his work ethic was outstanding. He answered all my concerns and left me 100% satisfied with the service. He is a valued asset to your Horizon team. I will surely recommend your company to family, friends and co-workers. Thank you.

    Was this review helpful to you? Yes   No

    Feedback: 2 positive
  13. Linda Ricketts says:
    City: Westampton State: NJ Type of Service: Maintenance Recommend Horizon?: No

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Steve hit the ground running from the start and was super professional, knowledgeable and quite entertaining. He went above and beyond to ensure I was completely satisfied with the service provided. His high tech skills left me with a sense of assurance that I called the right company. Kudos to Horizon!

    Was this review helpful to you? Yes   No

    Feedback: 2 positive
  14. ANNIE KING says:
    City: TRENTON State: NJ Type of Service: Maintenance Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Thanks Horizon.

    Was this review helpful to you? Yes   No

    Feedback: 2 positive
  15. Joanne Focht says:
    City: Warrington State: PA Type of Service: Replacement Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    We were very pleased with the response we received regarding our hot water heater, which was replaced. We were also very pleased with Lee Alburger, the plumbing technician who came out on a Saturday for us. He explained things and was very courteous. Thank you.

    Was this review helpful to you? Yes   No

    Feedback: 1 positive
  16. Bernadette Marinelli says:
    City: Clifton Heights State: PA Type of Service: Repair Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    I would highly recommend Horizon Services. This is the first time I’ve used Horizon and I was very pleased. The technician was courteous, knowledgeable, and a hard worker. He answered my questons but most importantly unclogged my sewer line. Thanks, Horizon!

    Was this review helpful to you? Yes   No

    Feedback: 1 positive
  17. Michael Day says:
    City: Pottstown State: PA Type of Service: Repair Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Great people, ahead of schedule and on time, overall a great experience and I will definetly will call again

    Was this review helpful to you? Yes   No

  18. Tom D says:
    City: Milmont Park State: PA Type of Service: Maintenance Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    very polite and prompt and professional. I would highly recommend Horizon Services to anyone I know who had a problem.

    Was this review helpful to you? Yes   No

  19. Jerry Belz says:
    City: whitemash State: PA Type of Service: Replacement Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    It’s disappointing to learn that your underground sewer line is clogged , and that a routine clean-out will not serve as a long term solution given that the main culprit is the incursion of tree roots into the pipe , However, it is fortunate to have an organization like Horizon Services permanently and professionally correct the problem via the installation of a perma liner system inside the sewer pipe. Steve Bartos was exemplary in recommending the process to us , and in promptly scheduling the work. Rich, Ruben and Chris who did the work, were on time, polite diligent, careful and thorough. A huge job was successfully performed in one ” full ” day – and,except for two neatly seeded / covered small quadrants, our front yard was left “as if” nothing at all had taken place. Thank you Horizon

    Was this review helpful to you? Yes   No

  20. Diane and Mark P says:
    City: Chesterbrook State: PA Type of Service: Replacement Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    We can’t say enough about how wonderful Steve B to Matt, Bobby and Tom were, Courteous, reliable, respectful of our property, on time and just did a great job. We would highly recommend for anyone that has any issues. Thank you.

    Was this review helpful to you? Yes   No

  21. Nanette Kell says:
    City: pottstown State: PA Type of Service: Replacement Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Very pleased with the service we received from Rich, Ruben and Bobby.
    They were very punctual, friendly and courteous. Big job done in 1 day.
    We had a Perma Liner System sewer pipe replacement done.
    They did the job very neatly and cleaned up beautifully. Also they replaced my pine tree that happened to be right where they were going to dig. They even reseeded my lawn plus put a covering down over it. They were very professional at everything they did.
    You don’t get service like that anymore these days but with Horizon you get more!
    Definitely will recommend Horizon to family and friends. They were the best :)
    Thank you very much!!

    Was this review helpful to you? Yes   No

  22. julius estrada says:
    City: NORTH EAST State: MD Type of Service: Replacement Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Nick Semonelle was our plumbing technician. He was punctual and very professional. Installed my water tank heater way faster than i expected. I would highly recommend Horizon Services to anyone who would be in need of their services.

    Was this review helpful to you? Yes   No

  23. Carrie C. says:
    City: Hatfield State: PA Type of Service: Maintenance Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Fabulous service! Punctual, professional and polite. We had a technician at our house within 2 hours of my initial call. I couldn’t have been more pleased with the service that we received.

    Was this review helpful to you? Yes   No

  24. Bill H. says:
    City: Morrisville State: PA Type of Service: Maintenance Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Jeff Arnold was extremely courteous and knowledgeable. We were very impressed on the quick response that he got someone to come out and check our sewer line.

    Was this review helpful to you? Yes   No

  25. Jean Saville says:
    City: King of Prussia State: PA Type of Service: Repair Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Very pleased with service and quick response . Customer service reps very helpful. Technician Jason did a great job. Would definitely recommend Hoizon..

    Was this review helpful to you? Yes   No

  26. George Christiansen says:
    City: Beverly State: NJ Type of Service: Repair Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Darius Anderson was extremely professional, knowlegable and courteous – if we ever have need of any of the services Horizon offers we will absolutely be calling you! We will also be spreading the word about the excellent service your company offers.

    Thank you!

    Was this review helpful to you? Yes   No

  27. George Christiansen says:
    City: BEVERLY State: NJ Type of Service: Repair Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    What an amazing experience! We were extremely impressed with Darius Anderson’s professionalism, knowledge and courteous demeanor. We are very thankful to have found Horizon Services. Quality service is invaluable these days, and Horizon provides this and more – we will absolutely be passing the word!! Thank you so much!

    Was this review helpful to you? Yes   No

  28. Khyati Desai says:
    City: Ewing State: NJ Type of Service: Repair Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    The service was great. Plumbing technician came on time, finished job in timely manner and he was very professional. We are extremely happy with the work and service.

    Was this review helpful to you? Yes   No

  29. john jurewicz says:
    City: newark State: DE Type of Service: Maintenance Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Good Comm skills

    Was this review helpful to you? Yes   No

  30. KNOWLES EVANS says:
    City: UPPER CHICHESTER State: PA Type of Service: Maintenance Recommend Horizon?: Yes

    THE TECHNICIAN WAS ON TIME AND VERY PROFESSIONAL.

    Was this review helpful to you? Yes   No

    Feedback: 1 negative
  31. Robert Baker says:
    City: Kennett Square State: PA Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Stop looking and just call HORIZON you are not going to get better servive and value anywhere else. I could go on and on about how good they were but seeing is believing Thanks Horizon

    Was this review helpful to you? Yes   No

  32. Alfred DiGiovanni says:
    City: Norristown State: PA Type of Service: Replacement Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Three amazing technicians Rich, Ruben and Shawn worked diligently to replace my sewer line. Knowing I had a funeral for my father they worked around our schedule and with our neighbors to begin the service without me being home. When I did arrive home and went out to see how things were going, as each man reached a stopping point paid their respects for my loss.
    From the very first technician Roscoe who was sent out to unclog the drain and wound up with the unenviable job of informing me of the broken pipe. Then to Steve who promptly arrived to provide the options and costs in a very refreshing straight forward manor along with setting up a repair the next day. To the three technicians worked an extremely long day late into the night to complete the job in one day without nothing but respect for me and my family. This was an incredibly well organized event.

    Made as stress free as possible by all involved.

    Thank you all for your consideration and professionalism.

    Was this review helpful to you? Yes   No

    Feedback: 4 positive
  33. Anne Louis says:
    City: Norristown State: PA Type of Service: Replacement Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Wonderful service! Highly recommended, they did excellent work during my sewer line replacement.

    Was this review helpful to you? Yes   No

  34. Richard Lam says:
    City: Newark State: DE Type of Service: Replacement Recommend Horizon?: Yes

    Very good

    Was this review helpful to you? Yes   No

  35. Chris R. says:
    City: Norristown State: PA Type of Service: Replacement Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Rich S. And his team completed a pipe lining job for us. They were very punctual, professional, and courteous. They did a heck of job. Thanks to Rich and team, I was able to sleep comfortably (finally) knowing my basement won’t flood when I take a shower.

    Was this review helpful to you? Yes   No

    Feedback: 3 positive
  36. R.Nissley says:
    City: Flourtown State: PA Type of Service: Repair Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    The team of Ruben, Shaun, and Rich were absolutely amazing. We were very impressed with their promptness and speed in which they tackled the job to clean-out our sewer line and install a new liner. They took all the necessary precautions to protect our property. They were very respectful to us and to our home. The quality of work, professionalism, and keeping us informed throughout the day was exceptional. A great overall experience.

    Was this review helpful to you? Yes   No

    Feedback: 4 positive
  37. Sabera Hyderally says:
    City: Lansdale State: PA Type of Service: Repair Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Jason was absolutely terrific. I wish I had known about your service two years ago. You’re exceptional in quality, service and professionalism compared to any other service out there. Jason was on time, polite, professional and has super customer service skills. GREAT EXPERIENCE!!!!

    Was this review helpful to you? Yes   No

    Feedback: 3 positive
  38. Sabera says:
    City: Lansdale State: PA Recommend Horizon?: Yes

    Do yourself a favor and use Horizon. I’ve used Donnelly and not only are they rude, but they push their membership costs down your throat. Horizon stands by everything they say for a fraction of the cost. They even offer a video assessment for free. How do you beat that?? Ask for Jason – he’s terrific.

    Was this review helpful to you? Yes   No

  39. MICHAEL PORTER says:
    City: PROSPECT PARK State: PA Type of Service: Maintenance Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    GREAT SERVICE! VERY PROFESSIONAL

    Was this review helpful to you? Yes   No

  40. Joe Taylor says:
    City: west chester State: PA Type of Service: Repair Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Just wanted to thank drain tech. Jason Firein, Audubon, PA, he unclogged my mom’s drain on a saturday morning, did an awsome job, she is a senior citizen and he was very professional, thank you very much.

    Was this review helpful to you? Yes   No

  41. Jeffrey Foster says:
    City: Marlton State: NJ Type of Service: Repair Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    The service was outstanding, the technician was early waiting out side does not get any better than this! He was very knowledgeable and efficient and would recommend Gregory Haws any day of the week simply (outstanding)!

    Was this review helpful to you? Yes   No

  42. Janice says:
    City: Wilmington State: DE Type of Service: Repair Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    They do stand by their warranty. On a Tuesday found that my sewer had backed up in my basement, they came right out. They needed to dig up my front yard, I thought it would be a nightmare. Boy was I wrong! With guests coming on Saturday I needed to be able to use the water. They had everything back to normal before my guests arrived, and even had a cleaning service come out and clean up my basement. What a wonderful experience from start to finish. All of the company employees were informative and polite, from the first phone call to the gentlemen that came out and had to dig up the yard. I can’t say enough about these guys. THANK YOU THANK YOU THANK YOU

    Was this review helpful to you? Yes   No

  43. Tabitha Opio says:
    City: Wilmington State: DE Type of Service: Replacement Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Woke up the day after Thanksgiving to no hot water. Called the number on the tank which turned out to be Horizon. They were very nice and quickly got me a technician. Ryan showed up quickly, put on booties, ask me some questions and then explained the plan of action. He was very patient in waiting for my decision as I was trying to communicate with my husband at work. He kept the work area clean and worked quickly. We now have hot water again thanks to Ryan and Horizon.

    Was this review helpful to you? Yes   No

  44. Douglas Hunt says:
    City: Newark State: DE Type of Service: Repair Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    In late Oct, we discovered a leak in our sewer line. We immediately called Horizon and a serviceman was there within the hour. Work crews were out the next day to begin repairs to not only our sewer line, but also a breakage in our water line. Even though both repairs took three days to complete, all the workers were extremely caring, personable and extremely professional. We were most impressed with the way that they were extremely careful and respectful to our property itself. Special thanks go out to Jimmy Edwards and his crew, and Joe Cataldi and his crew ( esp Craig Laudien ). We cannot praise these people enough. Horizon has also replaced our heater, AC, and hot water heater and again nothing but positives to the servicemen who have done the maintenance. We will continue to highly recommend Horizon Services to anyone needing plumbing or heating repair or replacement.

    Was this review helpful to you? Yes   No

  45. R. Falcone says:
    City: Broomall State: PA Type of Service: Maintenance Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Our main sewar line was clogged and could not use toilets and showers. Jayson arrived before 10AM on Sunday Nov 23, as promised. He listened to the problem and then explained his plan to me. Jayson was very neat and clean;used several clean tarps and boots on his shoes. He worked for over 2 hours to unclog my line. He ran a 100 foot cable to the street and did not stop until the line was clear.

    Jayson is an asset to Horizon. Great young man; very professional. He explained what was causing the problem and possible long term solutions to me.
    I would definitely use Horizon again. I only wish Jayson was assigned to Delaware County; He is assigned to Bucks County but was on call for Sunday. He was terrific!! On a scale of 1 to 10, 10 being the best, I would rate Jayson an 11!!

    The woman who took my initial call on Saturday, Christine – Thank you for help scheduling the work!! Happy Thanksgiving to the Horizon staff.

    Was this review helpful to you? Yes   No

  46. vincent perrone says:
    City: Southamptom State: PA Type of Service: Maintenance Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Jayson was on-time and very professional. He did a great job explaining the issue and trying to remediate the problem. This was the second time he was out to the house and both times he was equally professional and helpful.

    Was this review helpful to you? Yes   No

    Feedback: 1 negative
  47. Brandie Biddy says:
    City: Elkton State: MD Type of Service: Repair Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    We were having some water pressure issues. I called Horizon Monday evening and they had us scheduled for first thing Tuesday morning. Zach and Mike where awesome! Turned out we just needed some bits replaced on our well pump. The work was done in a very timely manner. Zach and Mike were very professional and friendly. This was my first experience with Horizon and I’ll never call anyone else. Thank you!!

    Was this review helpful to you? Yes   No

  48. ed dvir says:
    City: Merion Station State: PA Type of Service: Repair Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    I never take out the time to give reviews or testimonials, this is a first for me, I just had to say that Mr. Arnold is a true professional, He went above and beyond of what the services required. I was considering leaving Horizon because of a bad incident beforehand, but Mr. Arnold saved the day! Give this guy a raise and a promotion!

    Was this review helpful to you? Yes   No

  49. Joel Wadsworth says:
    City: Harleysville State: PA Type of Service: Repair Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Joe and Jerry were very professional and hard working I feel the price was too high for two men for 7 hours and minimal material for the job.

    Was this review helpful to you? Yes   No

  50. John McGill says:
    City: Hatfield State: PA Type of Service: Repair Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Jeff Arnold did an excellent job on cleaning the drain. He was very professional.

    Was this review helpful to you? Yes   No

  51. joseph woods says:
    City: Chadds Ford State: PA Type of Service: Repair Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    The technician who responded to our home was thorough, coutreous and professional.

    Was this review helpful to you? Yes   No

  52. Richard Antonelli says:
    City: Coatesville State: PA Type of Service: Repair Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    After Ed arrived and checked the ejector pump he advised me that the pump was not fixable. We went over the price, which was the same as the option that I had been given earlier. Ed wrote up the invoice and even went as far as to see I was was eligible for a senior discount, which it turned out that I was. This I felt was above and beyond what I would expect from most service companies. I am happy that the entire job was completed within the day and I was back to having working plumbing.

    Was this review helpful to you? Yes   No

  53. Richard Antonelli says:
    City: Coatesville State: PA Type of Service: Repair Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Jon check out my problem and let me know that it was not a drain issue. The ejector pump was the item causing the problem. He explained my options and arranged to have a plumber stop by later today. Left me with an invoice showing all the options and price for what may have to be done.

    Was this review helpful to you? Yes   No

  54. Dennis Bartchak says:
    City: Pottstown State: PA Type of Service: Repair Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Our Horizon professional was AWESOME !! We had been dealing with a blocked sewer from our house to the street. Thinking we’d have a huge repair –we were beyond happy to have this problem solved for $99. Our service tech was great –Horizon will be our “go to service” from now on. And they really do wear the orange booties in your house.
    Believe the commercials —they are that GOOD !! He also discovered that there was a problem in the street—for which the borough would be responsible to correct.
    Thank You Horizon for great service and to Mike Bianchi.

    Was this review helpful to you? Yes   No

  55. Dodi says:
    City: Elkins Park State: PA Type of Service: Repair Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    I was so pleased with the quick service, reasonable rates and professionalism of Horizon. I will call again!

    Was this review helpful to you? Yes   No

  56. Abraham Quintanilla says:
    City: Berwyn State: PA Type of Service: Maintenance Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Jim was very nice and listened to my explanation of our recent problems with our sewer line. He proceeded to snake/clear the sewer line from the first clean out outside to the inside of the house and found some roots. He also ensured that the additional clean outs outside were clear as well. He also informed me that since he found roots that he could set-up another appointment for someone to come out and look at the pipe with a camera (Free of charge). So, far the service has been great. This is the first time I contacted and used Horizon services and I look forward to contacting them in the future.

    Was this review helpful to you? Yes   No

  57. Charles Dunleavy says:
    City: Sellersville State: PA Type of Service: Replacement Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Joe was very professional and extremely helpful.

    Was this review helpful to you? Yes   No

  58. Constance March says:
    City: Pottstown State: PA Type of Service: Replacement Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    I would like thank Matt, Tom, Bobby, Rubin, and Rich for the work that they did replacing my sewer main. They did an excellent job to make sure that I had working facilities before they left for the night. When I asked any one of them a question regarding the job, they took the time to explain it to me so that I understood the process of the job. Each an every on of these gentlemen were very courteous, professional, as well as respectful of myself and my property. I would definitely recommend Horizon Services to anyone that had to have any type of plumbing work done. Thank you again for the work that you had done.

    Was this review helpful to you? Yes   No

  59. JOHN NICHOLSON says:
    City: Clementon State: NJ Type of Service: Repair Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    THE HORIZON TECHNICIAN, GREG, CAME OUT EARLY. HE WAS VERY PROFESSIONAL, COURTEOUS AND CERTAINLY VERY QUALIFIED. HE TOOK THE TIME TO EXPLAIN CERTAIN ASPECTS OF MY SEWER SYSTEM THAT I FIND VERY USEFUL. BEFORE HE LEFT, I KNEW MUCH MORE ABOUT HOW TO DETERMINE IF WE HAD A BLOCKAGE. HIS UNDERSTANDABLE EXPLANATIONS ABOUT MY SEWER LINE, TOILETS AND DRAIN SYSTEMS MAKE ME MORE EDUCATED TO SPOT A PROBLEM. WHEN HE LEFT, MY WIFE AND I WERE VERY CONFIDENT OUR PROBLEM HAD BEEN RECTIFIED. I HONESTLY CAN SAY WE RECEIVED EXCELLENT SERVICE CALLING HORIZON AND I CAN’T SAY ENOUGH GOOD ABOUT GREG. THANK YOU VERY MUCH!

    Was this review helpful to you? Yes   No

  60. Richard McCullough says:
    City: Newtown State: PA Type of Service: Repair Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Joe came to repair the sewer blockage. It was a very difficult job. He and his assistant Lee had to dig up part of the garage floor to get to the broken sewer pipe.
    Both men were very knowledgeable and professional. They cleaned up good and we’re very careful when coming into the house.

    Was this review helpful to you? Yes   No

  61. Richard McCullough says:
    City: Newtown State: PA Type of Service: Repair Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Jeff came early and worked for over 2 hours in the rain. He would not give up. When he could not clear the blockage he sent Martin to use the camera.
    Both men were very knowledgeable and professional.

    Was this review helpful to you? Yes   No

  62. brian kucharski says:
    City: Hockessin State: DE Type of Service: Repair Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    MARIO DID A GREAT JOB .HE WENT ABOVE TO CLEAR THE CLOG .

    Was this review helpful to you? Yes   No

  63. Michael Babb says:
    City: Wilmington State: DE Type of Service: Repair Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    The team arrived early and ready to start the job. Adam Bush explained everything to me and answered questions that I had. The work was performed quickly and efficiently. We have not had any problems since the work was completed. Overall, a pleasant experience. Thank you!

    Was this review helpful to you? Yes   No

  64. PEGGY BECK says:
    City: Marlton State: NJ Type of Service: Maintenance Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Technician (MBB) was on time for appointment, polite, ensured the main sewer drain was free of any blockage and recommended video to ensure no other problems within the line. So happy with Horizon Services and their staff. Thank you.

    Was this review helpful to you? Yes   No

  65. Robert Vitagliano says:
    City: Runnemede State: NJ Type of Service: Repair Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Mike showed up for my service call and introduced himself, listened to my problem, then explained his course of action and proceeded to implement it. Mike was honest, likeable and most importantly to me, very professional and courteous. He fixed my problem (clogged main sewer line) in short order and left me feeling satisfied and relieved. I would hope that Horizon has many more professionals on their staff such as Mike, as he seems to be a great asset and ambassador for the company. I will highly recommend to my friends, family, or anyone who needs the services that Horizon provides that they call Horizon first and save themselves the pain of having to deal with the wannabes and ripoffs out there. I felt like I received great value for the services that were rendered in a most timely, accurate and professional manner. Well done, Horizon! Well done, Mike. I thank you sir!

    Was this review helpful to you? Yes   No

  66. Andrea Mangiaracina says:
    City: Levittown State: PA Type of Service: Repair Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Our technician, Jayson, was great! He was very professional, he was polite and he was respectful of our home. We got a call when he was on his way and he was here within the allotted timeframe. When he got here he assessed the situation and went right to work. He had to fix the problem outside in the rain; however, he took time to fix it and never complained about the horrible weather. He also made sure that everything was operating ok before he left. I was very happy with the service.

    Was this review helpful to you? Yes   No

  67. Asha Butcher says:
    City: Upper Darby State: PA Type of Service: Maintenance Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Worker was on time and very professional. I have had nothing but positive experiences with Horizon.

    Was this review helpful to you? Yes   No

  68. Barbara Bannister says:
    City: Chester State: PA Type of Service: Maintenance Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    The agent was courteous, professional and efficient and you can’t beat the price, I will toot the horn for you

    Was this review helpful to you? Yes   No

  69. Bud DeRocc says:
    City: Feasterville State: PA Type of Service: Repair Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    This was the first time we used Horizon and we were very impressed. When the technician arrived the first thing he did was introduce himself. Jeff continued to be polite and explain everything he was doing which we appreciated. He was very thorough. We would definitely use Horizon again. Thank you for taking what could have been a major problem and turning it into a god experience.

    Was this review helpful to you? Yes   No

  70. carrol cochran says:
    City: Claymont State: DE Type of Service: Replacement Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Ryan Brenner did a very good job and I am very happy with the new faucet. Thank you.

    Was this review helpful to you? Yes   No

  71. Cynthia Cocci says:
    City: Pottstown State: PA Type of Service: Repair Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    The Drain Technician, Mike Bianchi, was terrific! Truly honest and reliable and I will be calling with other plumbing repairs we know we need to have done in our home. Mike was just the nicest technician to ever come into my home and help me with my situation. Luckily, my husband seems to have corrected the issue before Mike came out, but we weren’t sure. Your commercials on TV are accurate and I know many who look for an honest company. I am recommending Horizon to anyone that mentions they need plumbing services.

    Thank you for your promptness and honestly. It’s something that will be rewarded more than you know in a time where no one can trust anyone, please make sure your service technicians know how much honestly means.

    I wish there was a higher scoring system! 5 just isn’t enough to show how well Mike represented your company. He deserves 10’s!

    Was this review helpful to you? Yes   No

  72. Rich Boyd says:
    City: Glenside State: PA Type of Service: Maintenance Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Jim was very knowledgeable and professional. He was unable to complete the maintenance due to equipment failure, and consequently said there would be no charge. We will be sure to use Horizon for follow-up.

    Was this review helpful to you? Yes   No

  73. Sarah Granquist says:
    City: Perryville State: MD Type of Service: Repair Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    I would highly recommend Horizon services. Chris was great. I know accessing our leak was easy. The only drawback was that the fix was a bit a bit pricey.

    Was this review helpful to you? Yes   No

  74. steve griszbacher says:
    City: Haddon Heights State: NJ Type of Service: Maintenance Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Mike was professional

    Was this review helpful to you? Yes   No

  75. gordon goodman says:
    City: Lansdale State: PA Type of Service: Maintenance Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    thanks!

    Was this review helpful to you? Yes   No

  76. Lynne Burkhard says:
    City: hatbo State: PA Type of Service: Replacement Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    We feel that we got the best value for our dollar. The service technician was informative, courteous and professional. The work was completed in a timely manner and the area was neat and clean when he left.

    Was this review helpful to you? Yes   No

  77. Julie and Ken Koziak says:
    City: Greenville State: DE Type of Service: Repair Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    We would highly recommend Horizon Services. They helped us with a repair relative to our outside water connection to the house. The job was not straightforward and had several unexpected obstacles come up. Their knowledge and experience enabled them to resolve all the problems. They put in long hours and stayed until the job was done. They left with the problem solved and further worked to bring the lawn back to its original condition. Thanks for an outstanding job!

    Was this review helpful to you? Yes   No

  78. Karen Ianieri says:
    City: Aldan State: PA Type of Service: Maintenance Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    I can’t thank Mario enough for his work today! He was honest and forthcoming what needed to be done, got us workable until we can have the scope man take a look at the scenaro we have. I really appreciated not only his knowledge but his entire atttude was fantastic. He also gave me helpful tips to maintain going forward.

    He gives A plus plus service!

    Was this review helpful to you? Yes   No

  79. Scott Irons says:
    City: Cinnaminson State: NJ Type of Service: Maintenance Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Greg H was courteous, knowledgable and friendly. He got here within the time frame and got to work right away. He cleared the sewer line with no problems when just the day before Roto Rooter was unable to clear it after trying for over an hour and still charged me. I would recommend Horizon Services to all of my friends and they should request Greg come out.

    Was this review helpful to you? Yes   No

  80. CJ Cocci says:
    City: Pottstown State: PA Type of Service: Repair Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    As a first time customer, and nervous about trying a new plumbing company, a friend said they had great service with Horizon, so I called. Got someone out within 2 hours of my call and Mike Bianchi was so polite and honest, I will never call anyone else accept Horizon! You don’t come across honest people in this type of service, which is why most of us have major plumbing issues. But now that I know Horizon is an honest company with polite and professional technicians, I can start getting more of my list of plumbing jobs done in my home! Thank you Mike for being honest and helping take care of our sewer back up. You went above and beyond; which is greatly appreciated!

    Was this review helpful to you? Yes   No

  81. Mike Fletcher says:
    City: Jenkintown State: PA Type of Service: Maintenance Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Rich was outstanding. He talked me through the issues, explained everything clearly to me, checked the relevant plumbing in the house. He was courteous and attentive, thoroughly professional job. Thank you, Rich!

    Was this review helpful to you? Yes   No

  82. Vernon Johnson says:
    City: Camden State: NJ Type of Service: Maintenance Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    What a excellent 1st time experience with Horizion. We usually use Roto Rotor but after calling 2 times over a 8 day period and no one still not coming out, we decided to try Horizion and it was definitely a pleasure. Roto Rotor is history, horizon is our future. Also very reasonable priced.

    Was this review helpful to you? Yes   No

  83. Cindy Damiano says:
    City: Warminster State: PA Recommend Horizon?: Yes

    Patrick was very helpful. Answered all of my questions. I would recommend them. I will use them again. Very pleased.

    Was this review helpful to you? Yes   No

  84. Andrew Givler says:
    City: Coatesville State: PA Type of Service: Repair Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Jon was very polite and pleasant to work with.

    Was this review helpful to you? Yes   No

  85. Elaine P says:
    City: Blue Bell State: PA Type of Service: Repair Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Jeff was very professional and was determined to clear the main sewer line.
    He looked at other options to access the line when the inside cap seemed like it might be hard to use.

    He did a good job, gave us advice on preventing this situation in the future, and was pleasant to have in our home.

    Was this review helpful to you? Yes   No

  86. Lisa Leffler says:
    City: Media State: PA Type of Service: Replacement Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    When my hot water tank started leaking I was not sure who to contact. Therefore I did a search on the web & saw the Horizon Service web link. I had heard of them & asked my husband what he thought. He informed me they are a reliable company. So I called them. From start to finish they kept me informed. The service/knowledge George provided was professional & courteous. I will definitely use Horizons Services again.

    Was this review helpful to you? Yes   No

  87. Paul DiFranco says:
    City: Newtown State: PA Type of Service: Maintenance Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Very pleased with the service provided by the technician. He took care of the problem in a relatively short period of time and explained what the problem was and what he did to revolve it.

    Was this review helpful to you? Yes   No

  88. BRIAN osborne says:
    City: West Chester State: PA Type of Service: Maintenance Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    EXCELLENT JOB WOULD RECOMMEND TO ANYONE THANKS AGAIN

    Was this review helpful to you? Yes   No

  89. Christopher Ritter says:
    City: Norristown State: PA Type of Service: Maintenance Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Jeff did a phenomenal job at clearing the line. A competitor failed to do so earlier. I wish I called Horizon and got Jeff first

    Was this review helpful to you? Yes   No

  90. Gina Franz says:
    City: Marlton State: NJ Type of Service: Repair Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    I have never had to use a plumbing service before today. I was more than impressed with Horizon! The gentleman was professional, knowledgeable and punctual! I will defiantly recommend their services!

    Thank you so much for all your help!!!!!!

    Absolutely amazing!

    Was this review helpful to you? Yes   No

  91. Jack Kelly says:
    City: Gloucester City State: NJ Type of Service: Repair Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Mike was very courteous, was efficient and explained every step. He took care to place booties over his shoes to not track dirt into the home. I will recommend your services to my neighbors and friends with secure knowledge of their satisfaction also

    Was this review helpful to you? Yes   No

  92. Melissa Smith says:
    City: Secane State: PA Type of Service: Maintenance Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    I was very impressed with horizon services! My drain technician was Mario Roca and he was excellent…. very professional, very skilled and friendly. I was very pleased with his work and would gladly recommend horizon services to all of my family and friends. Thank you, Mario!! – Melissa Smith

    Was this review helpful to you? Yes   No

  93. Michael Greenberg says:
    City: Wayne State: PA Type of Service: Repair Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Your service technician, Mr. Jon Detrano was terrific! He was knowledgable and very professional. He did a great job for us and I would have him back in my home at any time. Thank you for finally solving the problem of sloppy incompetent p-lumbers by hiring people like Jon!!

    Was this review helpful to you? Yes   No

  94. Sean Ryan says:
    City: Sicklerville State: NJ Type of Service: Replacement Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Brian and Dan where very professional, courteous and friendly. Did an excellent job explaining options to replace water heater. Very quick, let them know I had to leave by 3:30, and they had the job done well before that time.

    Thank you.

    Was this review helpful to you? Yes   No

  95. Melissa S says:
    City: Secane State: PA Type of Service: Maintenance Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    I was very impressed with horizon services! My drain technician was Mario Roca and he was excellent…. very professional, very skilled and friendly. I was very pleased with his work and would gladly recommend horizon services to all of my family and friends. Thank you, Mario!! : )

    Was this review helpful to you? Yes   No

    Feedback: 1 positive
  96. lou Calabrese says:
    City: Aldan State: PA Type of Service: Maintenance Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Mike jarman very professional, knowledgable and a pleasure to work with

    Was this review helpful to you? Yes   No

  97. Mary Beth Franklin says:
    Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    We’ve had our main drain cleared by Herizon on more than one occasion. Everyone from Herizon has provided excellent customer service. Chad made a service call to our home and was able to show us the problems with our line. He explained our options and helped us with interest free financing. Chad came out with the crew and made sure everything was ready to go. Jim and his crew did an excellent job completing the work needed. They left everything neat and clean. We would definitely recommend Horizon to friends and family!

    Was this review helpful to you? Yes   No

  98. Mitch & Sharon Alexander says:
    City: Pottstown State: PA Type of Service: Repair Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    The Horizon team did a good job for us at a fair price when our old cast iron sewer pipe sheared away from the house. Jeff, Jim, Steve and the rest of the team are true professionals. The excavating and repair team did not make or leave a mess in our front yard. We will definitely call again if we need major sewer or plumbing repairs.

    Was this review helpful to you? Yes   No

  99. Albert Newill says:
    City: Elkton State: MD Type of Service: Repair Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Mike was very friendly got the job done in a very professional matter.

    Was this review helpful to you? Yes   No

  100. Frank Mull says:
    City: Pitman State: NJ Type of Service: Maintenance Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Drain specialist was very courteous, answered all my questions and was a pleasure to deal with.

    Was this review helpful to you? Yes   No

  101. Liam Murphy says:
    City: Newtown Square State: PA Type of Service: Repair Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Jason Firlein was at my door 1 1/2 hours after I called for services..he is a true professional !! I will definitely continue to use Horizon Services in the future and will probably request that Jason be our service technician again. Thank You !!!

    Was this review helpful to you? Yes   No

  102. Lynne Burkhard says:
    City: Hatboro State: PA Type of Service: Replacement Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    We feel that Tom was knowledgeable, courteous and professional. The hot water heater was completed in a timely manner and the area was left clean and neat. Tim explained what he did in a clear and concise manner. I would recommend Horizon services.

    Was this review helpful to you? Yes   No

  103. JIM CROSSEY says:
    City: SPRINGFIELD State: PA Type of Service: Repair Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Chris Colucci arrived within the appointment time. He was very professional and explained the cause of the sewer stoppage.

    Was this review helpful to you? Yes   No

  104. Ray Frattone says:
    City: Warrington State: PA Type of Service: Repair Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    I would use Horizon Services for all aspects and also recommend Horizon Services

    Was this review helpful to you? Yes   No

  105. James Heaney says:
    City: New Castle State: DE Type of Service: Maintenance Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    great customer services. would recommend mike to all my friends and family

    Was this review helpful to you? Yes   No

  106. Vincent Cortese says:
    City: Lumberton State: NJ Type of Service: Repair Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Michael was a very nice service person. Did what needed to be done and made a suggestion. We will follow through on his suggestion for a video in our pipe.

    Was this review helpful to you? Yes   No

  107. Wayne Guth says:
    City: Gilbertsville State: PA Type of Service: Maintenance Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Not only was Jason,s, work exemplory, I would also like to give an excellent rating to the three young ladies I spoke with on the phone. They couldn’t have been more professional or pleasant. I will definitely be using Horizon for any future work!

    Was this review helpful to you? Yes   No

  108. Tom Clark says:
    City: Wilmington State: DE Type of Service: Replacement Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Brian replaced our water heater, he was professional and helpful. In the future, we will use Horizon Services and will ask for Brian Booth!

    Was this review helpful to you? Yes   No

  109. Frances FIllo says:
    City: Wilmington State: DE Type of Service: Replacement Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    We needed a hot water heater put in quickly. Call horizon after another company called and cancelled on us at the last minute and couldn’t come out until 3 days later. That was unacceptable due to having a disable child that needs hot water. Your company was great and scheduled installation for the next morning. The technician came within the scheduled time frame and was very nice. Checked out our situation and found out that extra things needed to be done to put us in code with the law and was able to do it also. He gave us an estimate and explained the cost and even notified us of a coupon we could use. that was helpful in the cost. He had to leave and get the correct hot water tank. He didn’t seem to mind. Came back promptly and did the work. Also took our old hot water heater away. We were definitely happy with his service and your company. We will use you again and would definitely refer you to other people.

    Was this review helpful to you? Yes   No

  110. Bridget Fediuk says:
    City: Somerdale State: NJ Type of Service: Replacement Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Andrew Stewart provided excellent service during our water heater replacement. He called to confirm the appointment, told me how to apply for financing, and gave me a smaller window of time of when to expect his arrival. On Saturday morning, Andrew arrived just when he said he would, was friendly, professional, and got right down to business. I appreciated his thoroughness and for checking in with us throughout the day to make sure everything was going smoothly and as expected. He cleaned up the area and answered all my questions once the job was done. Andrew will definitely be who I recommend for any future plumbing work and the guy who I will request. Thanks for a great job!

    Was this review helpful to you? Yes   No

    Feedback: 1 positive
  111. Chris Ruggeri says:
    City: Downingtown State: PA Type of Service: Repair Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    The technicians were very polite and professional Excellent service clearing a clogged main drainage line. I will definitely recommend Horizon Services.

    Was this review helpful to you? Yes   No

    Feedback: 1 positive
  112. JAMES JEFFRIES says:
    City: Langhorne State: PA Type of Service: Replacement Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Anthony C. and the rest of the technicians that came to replace our water heater were very professional, prompt and efficient. They respected our home and cleaned up after themselves, Anthony explained the whole process, price, etc. to our satisfaction. We are very pleased with the prompt service and will be recommending Horizon to our friends and family. Also, just want to mention the reason we call Horizon in the first place is because of the TV advertisements. We decided to give you guys a chance. Thanks very much, keep up the good work

    Was this review helpful to you? Yes   No

    Feedback: 1 positive
  113. Joshua Ayes says:
    City: Mullica Hill State: NJ Type of Service: Repair Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Arrived on-time. Nice down to earth, fixed the problem and gave honest assessment.

    Was this review helpful to you? Yes   No

    Feedback: 1 positive
  114. Leslie Archard says:
    City: Aston State: PA Type of Service: Maintenance Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Mario was very professional, did the job quickly and thoroughly. I was very satisfied.

    Was this review helpful to you? Yes   No

  115. Marshall Keith says:
    City: Aldan State: PA Type of Service: Maintenance Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    My first experience with Horizon. Very satisfied. Would get again and recommend to my friends and neighbors.

    Was this review helpful to you? Yes   No

  116. Tammie Copeland says:
    City: Pottstown State: PA Type of Service: Maintenance Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    the technician (jon Detrano) showed up on time, was friendly, courteous and professional. Jon walked us through each step on the process and explained what was being done and what he was looking for. He set up a follow up appointment to have a camera inspection done to ensure that we have truly addressed the problem. I am very pleased with the services provided and would highly recommend Horizon to anyone for drain cleaning and services. Thank you!

    Was this review helpful to you? Yes   No

  117. Brent Garfield says:
    City: Dover State: DE Type of Service: Repair Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    VERY POLITE AND FRIENDLY SERVICE. I WOULD USE HORIZON SERVICE AGAIN. MARK WAS A VERY KNOWLEDGEABLE AND HELPFUL TECHNICIAN. THANK YOU :)

    Was this review helpful to you? Yes   No

  118. Andrew Hendricks says:
    City: Collegeville State: PA Type of Service: Maintenance Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Came on time, was pleasant and professional, and finished the job without any issues.

    Was this review helpful to you? Yes   No

  119. Barbara Hansell says:
    City: Springfield State: PA Type of Service: Maintenance Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Brian was very courteous and very knowledgeable — I was shocked at how knowledgeable he was!

    He gave me his expert advise on any questions I asked him — I did not get a well-well I’m not sure that you seem to get from others!
    I will definitely use Horizon services again! When Brian was leaving, I asked him what his full name was (he did say his full name & Horizon services
    when I answered the door but I could not remember it) — He said it’s McGinness it is right on the yellow sheet under Technician.

    I advised him that I wanted to know so I can asked for him the next time I need service.

    Was this review helpful to you? Yes   No

  120. Anonymous says:
    City: king of prussia State: PA Type of Service: Repair Recommend Horizon?: Yes

    I wanted to thank JMA and Horizon Services. They are knowledgeable, prompt and provide excellent service.

    Was this review helpful to you? Yes   No

  121. Ed Guthrie says:
    City: Elkton State: MD Type of Service: Replacement Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Ryan Brenner was the plumbing specialist who replaced our sump pump. He was extremely courteous, professional and just an absolutely wonderful person to deal with. Once the issue was diagnosed, Ryan explained that we needed a new sum pump; he gave me an estimate (a responsible and fair price) and began working on replacing the sump pump right away. Within a very short time, he completed the work and was on his way. THANK YOU Ryan…you are the best!

    Was this review helpful to you? Yes   No

  122. Robert Derr says:
    City: Langhorne State: PA Type of Service: Maintenance Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Jeff was pleasant, polite, businesslike and explained everything as he was working. I would certainly recommend Horizon to anyone.

    Was this review helpful to you? Yes   No

  123. Rosemaarie Gamber says:
    City: Springfield State: PA Type of Service: Repair Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Chris Colucci was our technician. He was great, and answered all of our questions. Very professional

    Was this review helpful to you? Yes   No

  124. Rosemarie Frederick says:
    City: Drexel Hill State: PA Type of Service: Maintenance Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Your service specialist Mike Jarman was courteous, cooperative, friendly and helpful in all aspects of the service he provided. Mike went over and above what was required of him to take care of the outside clogged water/sewer line and to provide me with additional information and services that are available via Horizon Services.

    Was this review helpful to you? Yes   No

  125. Janet Rumford says:
    City: Linwood State: PA Type of Service: Replacement Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Mark ricchiuti was very helpful in all areas of getting my job completed. Craig,John,Billy,Chris,Joe, and last but not least Brian. They all were respectful highly motivated in making our experience smooth and free of stress.my family and I are totally convinced we choose the right company to do our sewer and plumbing .We had a few problems along the way. But every time they made the problem disappear. Our satisfaction was their main concern.Job very very well done.

    Was this review helpful to you? Yes   No

  126. Anonymous says:
    City: Linwood State: PA Type of Service: Replacement Recommend Horizon?: Yes

    I would highly recommend Horizon to every one I know..they were very professional. Clean and tidy thru out. From beginning to the end. Any questions or problems that arose they quickly resolved.

    Was this review helpful to you? Yes   No

  127. Kate Feryo says:
    City: West Chester State: PA Type of Service: Repair Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Great job. Quick, efficient, polite. Thanks very much!

    Was this review helpful to you? Yes   No

  128. James McQuiston says:
    City: Newark State: DE Type of Service: Maintenance Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Mike was an excellent technician. He was not satisfied after the first cleaning so he used the snake one more time. We would highly recommend Horizon.

    Was this review helpful to you? Yes   No

  129. Jocelyn Plant says:
    City: Penn Valley State: PA Type of Service: Maintenance Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    The technician who came to look at our hot water heater (I believe his name was Tony) was extremely polite and professional. It took him a matter of minutes to find what was causing our problem and then he gave us a thorough explanation and a quick solution. Couldn’t have been happier with the service. Thanks!

    Was this review helpful to you? Yes   No

  130. mike zuckerberg says:
    City: Williamstown State: NJ Type of Service: Replacement Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    fast easy professional service. Jerome, Dennis and Mat worked hard all day.nothing was a problem.completely when over the entire job with me .system is awesome.superior service.

    Was this review helpful to you? Yes   No

  131. Carolyn McCauly says:
    City: Southamptom State: PA Type of Service: Replacement Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Ed provided outstanding customer service – which is rare these days. I felt as though Ed really cared and went above and beyond to provide the best service and options for us. Hold on to him – he’s an asset to your company!

    Was this review helpful to you? Yes   No

  132. carolyn mcccauley says:
    City: Southamptom State: PA Type of Service: Replacement Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Ed installed a new sump pump and we were extremely happy with his service. He was an excellent technician and took the time to fully explain what he was doing, why it was needed and how it worked. If I ever need any kind of repairs again, Horizon is the first company I will call and I will no doubt ask for Ed Papp.

    Thank you Horizon.

    Was this review helpful to you? Yes   No

  133. Dave Hayward says:
    City: Norristown State: PA Type of Service: Repair Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    The technician who came out to my house, Jon Detrano, was very professional and worked hard. He’d been out to fish a drain problem at my house previously and I was pleased with his work at that time as well. My only disappointment was with the dispatch who took several weeks to actually schedule the work. I called at the beginning of July and was told they would have to order parts. I called again the following week to follow up and got the same message. It wasn’t until I called a third time that they “found” the parts under the dispatchers desk. That is the reason for the lower responsiveness score.

    Was this review helpful to you? Yes   No

  134. Frank McKitty says:
    City: Garnet Valley State: PA Type of Service: Repair Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Mr. Jarman was courteous,professional and knowledgeable. He explained and tended to the problem quickly. Highly recommended and would request his services again. Thank you

    Was this review helpful to you? Yes   No

  135. Lance Jacobs says:
    City: Lansdale State: PA Type of Service: Maintenance Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    As a rule, I can’t stand contractors. 90% of them fabricate things and very rarely know what they are talking about. We moved here 2 months ago and had 10 contractors here, 4 or 5 of them were plumbers. Most were dumb as a sack of hammers. When Mike from Horizon came in, I was expecting more of the same. I was wrong. Mike was very professional and knew information way beyond anything that the other contractors that were here before him knew. The guy is a plethora of knowledge and he gave me a lot of good, honest advice on what to do relating to our house issues. Having said all that, he is very friendly, down to earth and a Rolodex of information. I wish all contractors had the same work ethics, cleanliness and personality of Mike, unfortunately, this isn’t the case.

    Was this review helpful to you? Yes   No

  136. Cindy Reeder says:
    City: Wilmington State: DE Type of Service: Repair Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Mr. Roca was very informative about the process of clearing drain.
    Very courteous and neat. Excellent technician.

    Was this review helpful to you? Yes   No

  137. maryanne barowski says:
    City: Delran State: NJ Type of Service: Replacement Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    From the moment of my first contact with Horizon I was impressed. Every person I spoke to, on the phone and in person, was professional, pleasant and eager to please. My service man on Thurs 7/24 was prompt and professional. He asked me what was wrong and listened carefully to my description of my problem. This is very often not the case when you speak to professionals, they tend to talk down to you, but not Horizon’s professionals! My comfort consultant, Aaron was wonderful and took a great deal of time to answer all of my questions. He was so knowledgeable but able to answer me in clear terms, ones I could understand. I researched your company online before calling and after a new air conditioner was recommended…I see for myself now why your company gets such good reviews! I had no contact with the installers as I had to work but they left my home in exactly the same condition it was in when I left that morning. Thanks for the outstanding service!

    Was this review helpful to you? Yes   No

  138. Richard Sylves says:
    City: Newark State: DE Type of Service: Repair Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Mr. Venditti was professional, capable, made the repair, and reminded us that our Hot Water heater was still under warranty and thus there would be no charge for the service. I may have the date of service wrong by a day or so but I figure giving you the order number would help you identify date of service. We purchased our hot water heater from Horizon Services about 3 years ago.

    Was this review helpful to you? Yes   No

  139. Edde Liang says:
    City: Norristown State: PA Type of Service: Maintenance Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Jeff was very knowledgeable and instantly detected a possible problem before even knocking on our door. We had a backed up sewage line and he was able to clear it and explain to us what were the possible issues and options we can take.

    Was this review helpful to you? Yes   No

  140. Ed Chaleff says:
    City: Doylestown State: PA Type of Service: Repair Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    On Monday drain cleaning technician, Roscoe, came to clean what I hoped was just a clogged drain. While attempting the clean out he encountered a hard obstruction near the foundation with the snake. I don’t think he was able to get all the way into the remaining section of the line in the basement and the snake was getting caught on something. He almost couldn’t get it out. Although he improved the flow, he knew there was a more serious problem, but at least the drain was no longer backed up and we were able to use water. With my approval, he called to have someone come out to assess the situation.

    Martin arrived on Thursday afternoon (the time of my choosing) and knew pretty quickly what the problem was. I agreed to his proposal and he scheduled a crew for the following morning.

    Rich, Shaun and Bobby showed up right on time Friday morning and got right to work after surveying the situation. The trench had to be dug completely by hand due to tight quarters. The problem was that the 10 foot section of cast iron main drain pipe between my house and the septic tank had broken just beyond the foundation and had dropped about 3 inches due to settling of the earth. It’s amazing that anything was getting into the septic tank!

    There was one minor setback, mid-morning, when Rich slipped stepping into the trench and sprained his ankle. Bobby continued working while Shaun took Rich to the hospital. Shaun returned a little while later and they worked together to finish the job.

    While the old pipe was removed and before the new pipe was installed, they were able to insert a snake camera into the remaining part of the line in the basement and discovered a large grease clog. A quick call was made and in a short time another technician, Mike, showed up with his drain cleaning equipment. Mike cleared the clog in short order and I was not charged for the additional drain cleaning.

    After Mike left, Shaun and Bobby did a great job installing the new pipe (with newly added clean-out tee). They placed stone under the new pipe, refilled the trench with soil, replaced the propane tank and plants that had been moved out of the way and then cleaned everything up. When they were done, you couldn’t tell they had even been there, except for the new clean-out protruding out of the ground. They were done by 2:30PM.

    One more thing that impressed me was the fact that their Manager, Bill, drove all the way from Delaware to check up on Rich, who was still at Doylestown Hospital. He arrived at my house at around noon and brought lunch for Shaun and Bobby before he went to the hospital. This tells me a lot about this company. They obviously treat their employees well and with a great deal of respect. Happy employees tend to be better employees and they all worked very well together.

    Many thanks to Roscoe, Martin, Rich, Shaun, Bobby and Bill for a job well done! I will definitely use Horizon Services in the future. Get well soon, Rich!

    Was this review helpful to you? Yes   No

  141. Diane Brake says:
    City: Wilmington State: DE Type of Service: Repair Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Chris did an excellent job in fixing the sewer back up. He was training Steve who also worked wonderful. Very professional and courteous.

    Was this review helpful to you? Yes   No

  142. Lorraine Tucker says:
    City: Upper Darby State: PA Type of Service: Replacement Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    I would like to very much Thank the team from Horizon for the hard work they did at my property in Upper Darby. The PECO pole broke the lateral pipe line at my home. The Horizon team Martin Matt Tom Rich Shawn Ralph were very nice patient and professional. They worked along with the vendor PECO even though PECO was not reliable in during there part of the work. I APPRECIATE all the hard work they provided me,even during the Memorial Holiday weekend to help me to have running water in my home again without a problem. I would definitely recommend utilizing HORIZON quality work good people with the great attitude.

    THAKS AGAIN ,YOUR THE BEST!!!!

    Was this review helpful to you? Yes   No

  143. John Barry says:
    City: Wilmington State: DE Type of Service: Replacement Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Ryan Aitken was on time, actually early, and was polite, personable and did a great job of installing our new sump pump system and explaining how it operated.

    Was this review helpful to you? Yes   No

  144. Tyria Saul says:
    City: King of Prussia State: PA Type of Service: Replacement Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    John was great. We are first time homeowners so we had a lot of questions and he was patient and answered every single one of them for us. He showed us how the water heater worked and what potentially happened to the last one. He helped us get the water heater that we wanted even though it was in another part of town. I would definitely recommend him as a technician to others.

    Was this review helpful to you? Yes   No

  145. Annette Hall says:
    City: Malvern State: PA Type of Service: Repair Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Today I had two Horizon guys (WJL and JRH) come out in reference to a grinder pump. They were here in a timely manner, and were very professional, but our particular problem is not something Horizon fixes. They were very apologetic and didn’t charge for the call. They returned in a few moments and offered to check our circuit breaker just on the off chance that our problem was that simple. On one hand I’m embarrassed to say, yes it was the circuit breaker, but the story is that they never even had to give our problem another thought. They performed a service truly above and beyond. They went the extra mile (and we are new customers). They came back in and in a split second had our system fixed.

    Needless to say we will always call Horizon and we will always recommend Horizon.

    Thank you so much Jason and Bill for a great job and kind response!

    Was this review helpful to you? Yes   No

  146. Donna Snyder says:
    City: Souderton State: PA Type of Service: Repair Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Work was done by Nick DiCicco and his partner were both polite , friendly and personable. They explained what work they had to do and showed me the repairs. They respectfully put their booties on their feet even though our house was in total disarray. The experience was very positive and I would recommend Horizon to everyone.”

    Was this review helpful to you? Yes   No

  147. Gary Collins says:
    City: Bridgeport State: PA Type of Service: Replacement Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    The service technician was very polite and explained everything.

    Was this review helpful to you? Yes   No

    Feedback: 1 positive
  148. Gina Reilly says:
    City: Springfield State: PA Type of Service: Maintenance Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Arrived promptly, explained everything, very personable and good sense of humor. Very professional.

    Was this review helpful to you? Yes   No

  149. Greg Beyerl says:
    City: Aldan State: PA Type of Service: Maintenance Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Mike was very courteous and helpful, he gave me great information on my issue and how to prevent further issues.

    Was this review helpful to you? Yes   No

  150. Katherine Hayden says:
    City: New Castle State: DE Type of Service: Maintenance Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Very pleasant young man. Did his job quickly and efficient.

    Was this review helpful to you? Yes   No

  151. Kathleen Greagori says:
    City: Trevose State: PA Type of Service: Repair Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Jeff was very professional and explained what he was doing and why. He arrived in a timely manner. I was very satisfied and would highly recommend your services.

    Was this review helpful to you? Yes   No

  152. Gary Collins says:
    City: Bridgeport State: PA Type of Service: Replacement Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    The service technician Ken Lockerby, knew exactly what he was doing and very friendly. I was very impressed with how he was able to take out old water heater and bring in the new water heater by himself. All the technicians that have come to service my heater and air conditioner were as friendly and knowledgeable as Ken.

    Was this review helpful to you? Yes   No

  153. Donna says:
    City: Hatfield State: PA Type of Service: Repair Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    This was work done on my fathers home so I was not aware of the cost of this project. However, the pump was still under warrenty and there was no cost. Infact, there was nothing wrong with the pump at all but, the vibrations on the joices made a horrible noise. Nick and Malik made quick work of it by wrapping the ppies with rubber foam!!
    Nick and Malik were both outgoing, informative, friendly and polite!! They make a great team!!

    Was this review helpful to you? Yes   No

  154. Bill Henwood says:
    City: Media State: PA Type of Service: Replacement Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    I had diagnostics performed on my well system for lack of pressure. Nick was very knowledgeable and communicated every step of his testing. The result was a need to replace my submersible pump. The overall experience was excellent. Nick was joined by John and Zack who delivered the replacement equipment and assisted with the installation. The workmanship was excellent, they were all very professional and polite.

    I am as happy as anyone could be who got hit with a $3,700 surprise! The reason for my average score for overall value…

    Was this review helpful to you? Yes   No

  155. Kevin Kasper says:
    City: Pottstown State: PA Type of Service: Replacement Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Awesome job done by both Nick and Malik! Thank you!

    Was this review helpful to you? Yes   No

  156. Chris C. says:
    City: Trappe State: PA Type of Service: Repair Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Excellent customer service, starting with the call center, call was handled promptly and dispatched quickly. The technician was very professional and knowledgeable.
    Cleared the sewer line and then guaranteed the work done for one year. Excellent value. Horizon has this whole service business down cold. I would recommend them to anyone.

    Was this review helpful to you? Yes   No

  157. Clifford Griffiths says:
    City: Glendora State: NJ Type of Service: Repair Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Your service tech, Mark Neil, was very friendly and knowledgeable. I was impressed with his work and would welcome him back again.

    Was this review helpful to you? Yes   No

  158. Cecilia Dennery says:
    City: New Castle State: DE Type of Service: Replacement Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Brian was professional and the service was excellent and timely. Thank you!!!

    Was this review helpful to you? Yes   No

  159. Dana Weinstock says:
    City: Haddon Twp State: NJ Type of Service: Maintenance Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Quick and affordable service. Would absolutely recommend Horizon to our neighbors.

    Was this review helpful to you? Yes   No

  160. Claire Leidig says:
    City: Folcroft State: PA Type of Service: Replacement Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    I really appreciated the no fuss, no hassle approach your entire staff took on this problem since it was under warranty. There were no hoops to jump through and I didn’t have to try and convince you to cover this replacement, and I truly appreciate that.

    Thank you to Artie who came out and did a terrific job. He was efficient, through, and pleasant to talk to. He explained what was going on with the hot water heater to me in a straight forward way. He was here and did the job in no time flat.

    Thanks again, I really appreciate it!

    Was this review helpful to you? Yes   No

  161. Courtney Troy says:
    City: Marlton State: NJ Type of Service: Maintenance Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Michael was very nice and knowledgeable. Highly recommend

    Was this review helpful to you? Yes   No

  162. Janice Baldwin says:
    City: Wilmington State: DE Type of Service: Maintenance Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Mike was great. We needed a sewer cleaning. He first tried to snake out the cut off but our problem was inside, too. It was a late appointment on a hot Friday and he worked calmly and efficiently. He had it completed in no time. This was a great experience.

    Was this review helpful to you? Yes   No

  163. Keith Edwards says:
    City: Lower Gwynedd State: PA Type of Service: Replacement Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Courteous competent work and on time. Cost was higher than expected.

    Was this review helpful to you? Yes   No

  164. Marie Dominico says:
    City: King of Prussia State: PA Type of Service: Repair Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    There was a mix up from the main office. I was not notified that the crew would not be coming. When I called several times after no one showed up, I still wasn’t sure that anyone was going to show up. I then called our salesman, Steve Bartos, and he said he would find out what was going on and call me back. He called back promptly and said he was working on it. The crew showed up in an hour. They apologized for the mix up (they did not know I hadn’t been contacted by the office). The crew consisted of Richard, Shaun and Bobby. I have to say they were fantastic. They were polite, professional, and sincerely felt bad about the mix up. They worked so hard to make sure the job was done the same day. It was so hot and they just kept going. They left the lawn in great condition. They also said if there were any problem with the lawn later to call and someone would come back and fix it.

    I have to say I was upset in the morning because we chose Horizon partly because of the on time guarantee. We were close to being unable to use our bathrooms because we were close to clogging. We were coming up on the July 4th holiday and I was nervous that the stoppage would of course happen over the long weekend. (this did happen to us 2 years ago). Steve Bartos was great in taking care of us and arranging with who ever he had to – to get people out to us that day. Then like I said when the three men showed up to do the work, they started right away and worked so hard. My thanks go out to Steve, Richard, Shaun and Bobby. We have a working system !

    Was this review helpful to you? Yes   No

  165. Marianne Stockert says:
    City: Lansdale State: PA Type of Service: Replacement Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    We unexpectedly needed a hot water heater. I had gotten another estimate from a company I had worked with before. I was satisfied that it was a fair price but there was No flexibility in payment arrangements so I called Horizon Services to see what their estimate and arrangements would entail. Since I called late afternoon on Monday my estimate was scheduled between 3 and 7 pm on Tuesday. Benny Small and the tech with him arrived at about 4 pm. Both were very professional, pleasant and knew what they were talking about. I knew this because I had done my research before they got here. Benny worked hard to get me the deal I could afford and offered to help me obtain financing through Wells Fargo. I was immediately releaved. After an agreement was reached and papers were signed both men sprang into action. I believe the techs name was John a very pleasant and careful individual who knew exactly what to do and went about it in a professional and timely manner. John remained in the house and Benny took care of whatever needed to be done in the truck or delivered supplies to John. I was very pleased with both men, thier demeanor, professionalism, and pleasant conversation during waiting periods. Personally, I believe Horizon Services is lucky to have both of these men for employees and because of them I would highly recommend Horizon Services to my friends and family.

    Was this review helpful to you? Yes   No

  166. Courtney Troy says:
    City: Marlton State: NJ Type of Service: Maintenance Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    I had previously used another big name plumber and a couple independent guys. I was charged an exorbitant amount of money for lesser service. Horizon was prompt, courteous and very knowledgeable. I highly recommend them.

    Was this review helpful to you? Yes   No

  167. Kathleen Wall-Tronieri says:
    City: Havertown State: PA Type of Service: Repair Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    He was very nice and very helpful… courteous, knowledgeable and got the job done!

    Was this review helpful to you? Yes   No

  168. Heather Busovsky says:
    City: Lansdowne State: PA Type of Service: Maintenance Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Mark arrived at our house about 1.5 hours after the phone representative called to inform us he was on his way. From the moment I opened the door, Mark was incredibly polite and professional. he put little shoe covers on his shoes upon entering and exiting our home and was courteous to my three small children who are often nervous if a stranger comes into our home. I had lots of questions for him and he thoroughly answered them all and did not make me feel like I was an imposition on him for asking. He cut away the tree roots from our outside main drain and I could hear that he used his machine a second time after the initial clearing of roots to make sure all the roots had been cleared away. He offered advice on other plumbing issues we have after taking the time to check on what I told him about to confirm the likely course of action that would be needed. I appreciate the professionalism of the representatives on the phone when I called to set up an appointment, how quickly they were able to send someone out to address my plumbing issues, as well as the depth and breadth of information that was conveyed by the tech while here. I will certainly call Horizon again for any future plumbing issues we have and I would not hesitate to recommend their service to anyone else I know who may need the services they provide.

    Was this review helpful to you? Yes   No

  169. Fred Davison says:
    City: Pottstown State: PA Type of Service: Replacement Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Steve Bartos and the team that repaired my sewer (Matt, Tom, Ralph and Sean); they not only repaired/replaced my entire sewer line but they far exceeded my expectations. They are a terrific group of guys who not only love their work but love the company they work for and their attitude and enthusiasm is evident in the details. They take great pride in their work and I’m proud to say that I have Horizon. I have two Master Plumbers in my family that couldn’t have provided me the level of service I received at the price Horizon did – PLUS, I received a life time guarantee on all their work! I have already referred Horizon to three of my neighbors and I will continue to recommend them to everyone who needs their type of service. To the Owners of Horizon: Thank you for keeping the golden rule of life incorporated into your business plan. You have a loyal, hard working crew in Steve, Matt, Tom, Ralph and Sean. I can’t thank you enough!

    Was this review helpful to you? Yes   No

  170. Norman Morris says:
    City: lansdowne State: PA Type of Service: Replacement Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    I had a back-up sewer line, trying to get it uncloded I got a snake caught in it. They came out got the sewer line open. To get the snake out would take major work. They send out sewer specialist Chad Kayea, after he try to put a camera down the pipe ( no luck). Than after talking to him we decided to replace the line. They was on time, and did one the most professional job I ever saw (all in one day). Fix the problem, and was very clean and neat. Great Job Horizon…..Ps, and gave us payment plan we can live with.

    Was this review helpful to you? Yes   No

  171. Dorothy Toy says:
    City: Coatesville State: PA Type of Service: Replacement Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Richard, Shaun and Bobby were right on time. These guys did an excellent job from the time they arrived until the completion of the job. They were very professional and knew what they were doing. I would like to thank them again for the great job they did.

    Was this review helpful to you? Yes   No

  172. George Minnick says:
    City: Ardmore State: PA Type of Service: Replacement Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    We had a new sump pump installed including the excavation of the basin. Jason Southard did the installation and it was finished in a single day. Jason was courteous and actually left my basement looking cleaner than when he arrived. The sump pump looks professionally installed and I would highly recommend Jason and Horizon for any sump pump installations.

    Was this review helpful to you? Yes   No

  173. Janet Kilbride says:
    City: Conshohocken State: PA Type of Service: Maintenance Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Jeff was efficient, knowledgeable, and personable. He also explained clearly to me the steps he might possibly need to take in case the blockage was more serious than it turned out to be. I feel that the problem was solved and I learned something.

    Thank you for your excellent service.

    Was this review helpful to you? Yes   No

  174. Lesli Orischak says:
    City: Exton State: PA Type of Service: Maintenance Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Jeff was great! He was very professional and we could tell right away he knew what he was doing. He explained what the sewer service entailed, reviewed the forms and unclogged our sewer. We were thrilled!

    Was this review helpful to you? Yes   No

  175. Marie Lawrence says:
    City: Springfielid State: PA Type of Service: Replacement Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    This was the second day of a replacement. Excellent work was done both days.

    Was this review helpful to you? Yes   No

  176. Marie Lawrence says:
    City: Springfielid State: PA Type of Service: Replacement Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    He service was great and Brian was very informative. This call took two days, both days I received excellent service.

    Was this review helpful to you? Yes   No

  177. John C. says:
    City: Quakertown State: PA Type of Service: Repair Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    I contacted Horizon on Tuesday 6/10/14 about installing a Perma-Liner for my mothers sewer line in Quakertown Pa. A man was out to survey the job in about 3 hours.

    On Friday morning 6/13/14 9:00 AM the installation crew was on site and working. By 6:00 PM the job was done, the property was cleaned up, & the crew on their way home.

    Thank You! Rich, Shaun & Bobby for doing exactly what I was told you would do. ”GOOD JOB” plus FAST FRIENDLY SERVICE.

    Was this review helpful to you? Yes   No

  178. Daniel Woody says:
    City: Bryn Mawr State: PA Type of Service: Repair Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    The main sewer line from the house to the street was blocked causing back pressure into the house. Michael arrived on time and explained what needed to be done. He was professional, diligent and pleasant. He cleared the line, patched an already existing crack in the main pipe and suggested a camera inspection to further evaluate the integrity of the pipe. This was scheduled within 24 hours.

    Thank you for a job well done!

    Was this review helpful to you? Yes   No

  179. Chelsey Rodowicz says:
    City: Bear State: DE Type of Service: Replacement Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    George and his apprentice Tony were very friendly and very thorough in figuring out what the problem was. We originally called them to fix the water heater but they did some testing to find out that the sump pump had actually fried. They finished the replacement in good time and were out within a couple of hours. I would definitely recommend Horizon to someone needing any of these services.

    Was this review helpful to you? Yes   No

  180. Craig Savage says:
    City: Newark State: DE Type of Service: Repair Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Jim Edwards and his partner, Adam were very professional with the work performed on a damaged sewer lateral at our house. They were scheduled to dig up and repair our lateral, but Jim was insistent on locating the exact position of the problem before digging. This was very important since it turned out that the blockage was actually on the street side of the curb. They contacted the City of Newark who was then responsible for the repair. Horizon spent about 5 hours with this investigation, but did NOT charge us for any work. We would definitely recommend using Horizon Services.

    Was this review helpful to you? Yes   No

  181. Richard Roth says:
    City: Fort Washington State: PA Type of Service: Maintenance Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Jeff Arnold was awesome and very professional.

    Was this review helpful to you? Yes   No

  182. Julie Kovaleski says:
    City: Collegeville State: PA Type of Service: Repair Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    This was our first time using Horizon and we were completely satisfied with the company. Nick did a fantastic job. He was thorough, friendly and provided excellent customer service.

    Was this review helpful to you? Yes   No

  183. Wade Robinson says:
    City: Elkton State: MD Type of Service: Replacement Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    These technicians were incredible! Fast, knowledgeable, informative and super nice guys that really cared about my home as they replaced a water heater. Cannot be more complimentary…

    Was this review helpful to you? Yes   No

  184. Craig Savage says:
    City: Newark State: DE Type of Service: Maintenance Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Mark was friendly and able to explain the work and results. He cleaned up when complete.

    Was this review helpful to you? Yes   No

  185. Jean Fisher says:
    City: Wilmington State: DE Type of Service: Replacement Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Exceeded my expectations.

    Was this review helpful to you? Yes   No

  186. John Chacona says:
    City: Newark State: DE Type of Service: Repair Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Today was a day where Horizon’s motto “Customer service is our #1 focus” was clearly evident. Although I have used Horizon Services for many years and have almost always received the best of services. I am the first to admit that a company’s service programs are only as good as the people that work for them. Horizon should not only be commended on there hiring practices but there training programs as well. The results are self evident.

    On Monday, Memorial Day, my sewer backed up and we called Horizon and asked for help to fix the problem. Because of the holiday and numerous sewer back-ups they couldn’t address the problem until Tuesday. On Tuesday the technician was able to somewhat clean some debri from the sewer line but later the camera showed a stick lodged in the cleanout. At that time it was determined that it would be necessary to dig up and remove the cleanout pipe to get the board out. A very expensive operation.

    On Wednesday morning a Horizon crew led by Jimmy and Adam showed up to fix the problem. Instead of just going ahead and digging up my yard they took the extra step and located the clean out pipe in my front yard by hand digging. They found the pipe and when they looked down could see the board that was causing the problem. After about 20 minutes or so they were able to fish out the board clearing the obstruction in the pipe.

    I can’t say how impressed I was with this work crew, both technically and professionally. Not only did their decisions save me a great deal of money it cemented the fact that Horizon truly does puts the customer first instead of the almighty dollar.

    Horizon can be assured that I will spread the word on what happen today and hopefully others will call Horizon first when the have plumbing, heating or air conditioner problems , I know I will.

    Was this review helpful to you? Yes   No

  187. Matthew Gorman says:
    City: Glenside State: PA Type of Service: Maintenance Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Excellent service, extremely polite, was willing to go above and beyond.

    Was this review helpful to you? Yes   No

  188. Richard Catagnus says:
    City: Norristown State: PA Type of Service: Replacement Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    I am not exactly sure of the date Ben was here. My reviews above pertain to Ben R ONLY. He is an excellent Tech & a very respectful person. Horizon did a bad install of our new sump pump system, it failed & caused a flood in our basement family room. Although Horizon made good on replacement of the sump pump, carpeting, etc. it caused us a lot of stress & a lot of work for 2 70 year olds, Ben got us through it because of his willingness to listen, to investigate the problem & then come up with the right solution so that this hopefully NEVER happens again. Unlike your other Techs Ben did not rush through the process.

    Your scheduling department needs some tweeking which I’m sure you know. When a customer requests a specific Tech & is willing to wait for an opening in his schedule that request should be honored. My wife had to send a Tech back on one visit because she had specifically asked for Ben & Joe showed up. No fault of his. Then Ben showed up on a day that he was not scheduled which worked out fine because although he was not expected on that day, we were at home & glad to see him.

    You are very fortunate to have Ben in your employ & hopefully you have more like him & will do all that you can to Techs of this caliber. Most of the Techs we’ve been involved with from Horizon need more training or more time to do the job correctly the first time. Horizon has a good reputation. I hope you continue to keep it that way.

    Was this review helpful to you? Yes   No

  189. Tom Spano says:
    City: West Chester State: PA Type of Service: Maintenance Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    We were extremely pleased with the efficient,professional services provided!

    Mr. Ken Hazzard was prompt and thorough. His pleasant demeanor was noted at this very unpleasant time.

    We would definitely use and recommend Horizon services to our friends following this experience!

    Was this review helpful to you? Yes   No

  190. Jim says:
    Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    That was the best $99 I ever spent. I’ve been dealing with a clogged sewer drain for a week and Malik fixed meet up in 1 hour. He was very polite and was true to your commercials.
    Thanks again Malik.

    Was this review helpful to you? Yes   No

  191. Michael Elvas says:
    City: Elkins Park State: PA Type of Service: Repair Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Jeff was on time and he really knows what he was doing. He work in a professional and timely way. We are pleased and satisfied with the work done.

    Was this review helpful to you? Yes   No

  192. Carolyn Young says:
    City: Middletown State: DE Type of Service: Repair Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    I found out through the Chesapeake gas company that I had a leak from my water heater and phoned Horizon from work for help since they had installed the water heater 6 years prior. They were able to schedule a visit after work. To my surprise Wayne not only arrived on time but tightened and sealed the pipe without charge since Horizon did the original installation! Horizon also quoted me the lowest price when my water heater quit suddenly 6 year ago. Very happy with service and would use again.

    Was this review helpful to you? Yes   No

  193. Michael Hong says:
    City: Schwenksville State: PA Type of Service: Maintenance Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    I received excellent service from Michael Bianchi. He was very knowledgeable with the services that Horizon Services provides and did everything possible to correct the main sewer line problems. I feel that he went out of his way to snake all possible locations while being here on site.

    Was this review helpful to you? Yes   No

  194. Donna Bradshaw says:
    City: Lansdowne State: PA Type of Service: Replacement Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    I must admit my apprehension regarding having my sewer line replaced. However, Jim Edwards assured me the line was cracked and went about replacing the sewer line with professionalism. I would also like to thank his team Rich and Johnny for their patience while I asked many questions.

    My front yard was restored to better than when the job was started and I would recommend Horizon Services and Jim’s team to others needing Sewer Replacement.

    Was this review helpful to you? Yes   No

  195. Lynne Brick says:
    City: Mount Laurel State: NJ Type of Service: Replacement Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Expensive but good service.

    Was this review helpful to you? Yes   No

    Feedback: 1 negative
  196. Susan Mitchell says:
    City: Levittown State: PA Type of Service: Repair Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    I will definitely use Horizon again. Prompt service and reasonable price. I will recommend you to others as well.

    Was this review helpful to you? Yes   No

  197. Mark Mayer says:
    City: Wilmington State: DE Type of Service: Repair Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Mike was very professional and thorough in repairing my sewer drain. He also educated me about the piping and how to be proactive. Thank you Mike.

    Was this review helpful to you? Yes   No

  198. Mark says:
    State: DE Type of Service: Repair Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Mike was excellent in repairing and explaining the issue with our sewer line. The company was puctucual, responsive, and did exactly what they said they would do! Thank You

    Was this review helpful to you? Yes   No

  199. Dawn T. says:
    City: Wilmington State: DE Type of Service: Replacement Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    The technician, Ryan, put me at ease and thoroughly explained what the issues were and how to best solve the problem.

    I do think Horizon is a bit on the pricey side though.

    Was this review helpful to you? Yes   No

  200. Michael Gallagher says:
    City: Fairless Hills State: PA Type of Service: Maintenance Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Jeff was simply great. He explained everything thoroughly and did the work quickly and professionally. I could not have had a better experience. Because of Jeff I will call Horizon Services for any future needs.

    Was this review helpful to you? Yes   No

  201. Aisha Dawe says:
    City: Phoenixville State: PA Type of Service: Replacement Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Wayne and Jim were friendly and courteous and got my new hot water heater installed and working quickly.

    Was this review helpful to you? Yes   No

  202. Paula Durant says:
    City: Sharon Hill State: PA Type of Service: Repair Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    The technician was friendly. He explained what needed to be done and what to expect. Your company dispatched service very quickly.

    Was this review helpful to you? Yes   No

  203. Jade K says:
    City: Elkins Park State: PA Type of Service: Replacement Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Repairman was very courteous, efficient, explained solutions very well. Overall, I would recommend Anthony for future jobs.

    Was this review helpful to you? Yes   No

  204. Theresa Landewe says:
    City: King of Prussia State: PA Type of Service: Maintenance Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Our sewer specialist, Mike, was very helpful and informative. He was very clear about what he was doing and very efficient. He worked hard to clear our line and made sure it was done properly. We were very happy with our service.

    Was this review helpful to you? Yes   No

  205. Kenneth Harris says:
    City: Edgewater Park State: NJ Type of Service: Maintenance Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Michael Beausil serviced our house. He is an asset to your company. Explained all that he was doing. kept us informed of each procedure as he performed them.

    We felt very comfortable with him.

    Was this review helpful to you? Yes   No

  206. Lori says:
    City: Wilmington State: DE Type of Service: Replacement Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    On time and very speedy and clean. Thank you.

    Was this review helpful to you? Yes   No

  207. Ken says:
    City: Edgewater Park State: NJ Type of Service: Maintenance Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Micheal was kowledgable of our system. Prompt and very pleasant to be with during the service. Would highly recommend horizon to our neighbors.

    Was this review helpful to you? Yes   No

  208. Iaini Allen says:
    City: Claymont State: DE Type of Service: Repair Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    I called after 3 weeks of my husband trying to fix our problem himself … 15 mins after Chris showed up, my problem was gone!

    Was this review helpful to you? Yes   No

  209. David Kllein says:
    City: Glassboro State: NJ Type of Service: Maintenance Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    My wife and I were extremely pleased with the promptness, the value, and the professionalism delivered with the service we received. Ken was careful, thorough, and considerate. Any company can make a commercial to try and make themselves look good. In our opinion, Horizon Services delivered everything they promised, including a free service we had no idea that they would offer, that has helped us understand the cause of a long-standing plumbing problem which we are seriously considering engaging Horizon Services to resolve when we become ready to move forward with it.. Thank you.

    Was this review helpful to you? Yes   No

    Feedback: 1 positive
  210. Richard/Carmella Donaghy says:
    City: Southampton State: PA Type of Service: Replacement Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Great Customer Service….thank you Rich, Shaun,Dave and Steve Bartos (Camera Tech) 5/2/14 Sewer service – Install new cast iron piping with a new outside access. Dirt was put on plywood and tarp. When job was completed, the saved sod and dirt was put back on. Great job.

    Was this review helpful to you? Yes   No

    Feedback: 4 positive
  211. Ha Lyons says:
    City: glenolden State: PA Type of Service: Maintenance Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Extremely helpful. Would recommend.

    Was this review helpful to you? Yes   No

  212. Bethany Renzo says:
    City: CLAYMONT State: DE Type of Service: Repair Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Excellent Service / Professional / Informative. Helped with everything that we needed.

    Was this review helpful to you? Yes   No

    Feedback: 1 positive
  213. Ruth Vazquez says:
    City: Woodbury State: NJ Type of Service: Maintenance Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Ken showed up on time and was very knowledgeable about our issue. He had our sewer backup cleared out in no time I would definitely recommend them to anyone!

    Was this review helpful to you? Yes   No

    Feedback: 2 positive
  214. Anonymous says:
    City: Wenonah State: NJ Type of Service: Replacement Recommend Horizon?: No

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Had a sewer system replaced and very pleased with their work. Would recommend them to family and friends.

    Was this review helpful to you? Yes   No

    Feedback: 1 positive
  215. Larry Jarman says:
    City: Wenonah State: NJ Type of Service: Replacement Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    I was very happy with Horizon, they put a new sewer system 4/2014 and did a excellent job. Everything that they advertized is what you received from everyone at Horizon. I would recommend your company to family and friends.

    Was this review helpful to you? Yes   No

    Feedback: 1 positive
  216. Katina Ketchum says:
    City: Norristown State: PA Type of Service: Repair Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Jeff Arnold your Drain Specialist was very knowledgeable and identified the potential cause of the continued gurgling in bathroom sink when the toilet is flushed. He took the time to explain and educate me about the issue. He was able to locate the cause, when 3 previous technicians were not able too. Would totally recommend him for future services. He had great friendly customer service!

    Was this review helpful to you? Yes   No

    Feedback: 1 positive
  217. Hitesh says:
    City: Marlton State: NJ Type of Service: Replacement Recommend Horizon?: Yes

    Value Not Rated
    Quality Not Rated
    Responsiveness
    Punctuality
    Professionalism

    Even though I have decided not to go with Horizon, I found the Horizon Technician (Jason) to be very thorough in his explanation and very professional. He provided information that were outside of the scope of our meeting that will be helpful in future planning.

    Was this review helpful to you? Yes   No

  218. Stacy says:
    City: King of Prussia State: PA Type of Service: Replacement Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    This was my first time using Horizon. We had a sewer drain back-up into the basement about a month ago, they promptly came out the next morning and temporarily cleared the pipe. John and his partner were great. After evaluating the situation he explained what had happened and I received a follow up phone call from Martin who placed a camera into the pipe to identify the specific area that was affected. Today we had the sewer pipe partially lined and replaced by Shaun, David and Rich! Thank you for all of you hard work and saving my porch, lawn and sidewalk!

    Was this review helpful to you? Yes   No

  219. Carmelita says:
    City: Norristown State: PA Type of Service: Repair Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    This was my first time using Horizon. I did not need emergency service for a toilet problem (tank wouldn’t fill and toilet wouldn’t flush), they were able to accommodate me, time wise, so I wouldn’t have to lose time from work. Ben came out on a Friday evening, was very prompt, professional, clean, booties and all. He explained everything in detail. My experience with Horizon was everything they said it would be.

    Was this review helpful to you? Yes   No

    Feedback: 1 positive
  220. Jim says:
    City: MEDIA State: PA Type of Service: Maintenance Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Horizon was out to fix my problem 2 hours after I called for service. Professional and courteous with excellent skills. Definitely would use again.

    Was this review helpful to you? Yes   No

  221. Elaine says:
    City: Newtown Square State: PA Type of Service: Maintenance Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    This is the second time in the last 14 months I’ve had to call Horizon for a clogged main sewer line. From the first person I talked to, to the scheduler, to Rosco everyone was polite, helpful, and respectful. I was able to get an appointment within 2 hours of my call. It gave me a sense of relief when I saw Rosco at my door. He took care of us last year so I knew we were in good hands. He is courteous, friendly, and very professional. Thanks Rosco! I would recommend Horizon to anyone.

    Was this review helpful to you? Yes   No

  222. Jon says:
    City: Browns Mills State: NJ Type of Service: Repair Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Our septic was backing up into the bathroom including the tub. The technician did arrive approx 10 minutes late but to be fair, our house is not the easiest to find. Once there, he was clean, polite and friendly. Horizon Services was able to come out on a Saturday with no additional charge.

    Was this review helpful to you? Yes   No

  223. Anonymous says:
    City: Bensalem Type of Service: Maintenance Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Excellent service. Came the same day and on time. Definitely will call again if I need too.

    Was this review helpful to you? Yes   No

  224. Anonymous says:
    City: COATESVILLE State: PA Type of Service: Repair Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Malik Humphrey was professional, on time, and positive.

    Was this review helpful to you? Yes   No

  225. John Harvan says:
    City: Jenkintown State: PA Type of Service: Repair Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Thanks Horizon.

    Was this review helpful to you? Yes   No

  226. Eileen says:
    City: Deptford State: NJ Type of Service: Maintenance Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Thanks Horizon.

    Was this review helpful to you? Yes   No

  227. Mike says:
    City: aston State: PA Type of Service: Repair Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Had a flooded basement and called for emergency service. Unfortunately they were all booked up. I was offered the next day after 2 and had to take that. Then received a call that they could be there at 930 am! Awesome! Chris came out and took care of all my problems and referred me to make an appointment to check for a further inspection, I appreciated his professionalism and quick service. More people should be like Chris. I recommend Horizon to anyone who wants the job done right.

    Was this review helpful to you? Yes   No

  228. Rick says:
    City: Newtown State: PA Type of Service: Repair Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    Great service by technician Jeff. Everything was explained clearly and done efficiently.

    Was this review helpful to you? Yes   No

  229. Georgia Delaney says:
    City: Kennett Square State: PA Type of Service: Maintenance Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality
    Professionalism

    My technician, Chris Colucci, was early. He did a very professional job. He was professional in every way. He was friendly and a pleasure to work with. He explained everything clearly and made the job easier to deal with.I would recommend your company to all my friends because of him. He is a real credit to your company.

    Was this review helpful to you? Yes   No

    Feedback: 2 positive
  230. Mary Jo says:
    City: Phoenixville State: PA Type of Service: Repair Recommend Horizon?: Yes

    Value
    Quality
    Responsiveness
    Punctuality</